The UPS Store #5561in Caldwell is a locally owned and operated business that offers a wide range of services, including expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, and faxing. The staff is known for their kindness and efficiency, with the manager Soe and customer service representative Lissa receiving high praise for their expertise and friendly service. Customers appreciate the convenience of the store's location, but some have noted that the physical appearance of the store has declined over the years. Despite the often busy nature of the store, with long lines and a crowded parking lot, the staff works diligently to serve customers in a timely manner, with most customers reporting wait times of no more than 10 minutes, even during peak hours. Overall, the UPS Store #5561 in Caldwell is a reliable and helpful resource for the community, offering a wide range of services and a dedicated team of professionals who strive to provide great customer service.
Everyone is so kind and welcoming and has excellent Customer Service skills, I always feel very welcomed
August 2026
Excellent customer service! John was very helpful and answered all my questions.
July 2026
Your employee, Jonathan. His politeness and professionalism was commendable. Your other employee with the nose ring told us to use the self ship equipment. He was very rude about it. Johnathan quickly stepped in to offer assistance. He should get a kudos for his intervention.
