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February 2024 by Kate Allgaier
I went to the Kimball street Zion bank in Caldwell, ID. I was attending a viewing across the street at Dakan’s funeral home of a life long friend that had passed away from breast cancer. Her name was Penny and she loved the Lord. I wanted to commemorate Penny by passing out new shiny pennies to everyone at the services for my dear friend to remember to shine like Penny! Gabby, a beautiful young woman at the branch opened several rolls of coins and helped me look for the shiniest pennies.Fortunately, I was the only customer there. I was so touched by Gabby’s willingness to help me in this endeavor. This was truly outstanding over the top service and was so greatly appreciated. These are the things that set Zion Bank apart from the rest. Heart felt customer service. Thank you Gabby.
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September 2021 by Nana Uneek
Kahlia responded to every message and phone call promptly, ensured that I was able to clearly specify the problem and resolved it, all with impeccable courtesy and professionalism. Kahlia was very kind and extremely helpful, my experience was exceptional. An excellent asset to the company. I was very happy with the customer service provided, easily some of the best I have ever received.
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August 2021 by Shae Taylor
The team over at Zions in Caldwell is great to work with. They are super kind, knowledgeable, responsive, and professional from the top down. I’ve had the opportunity to work with their branch manager and assistant branch manager and I would highly recommend them and their team to anyone looking for banking solutions. So much banking is done mobile now-a-days. Although this provides quick access to some solutions it does not provide the high touch interactive opportunities that accelerate trust and relationship building. Knowing I have this team of individuals in my corner makes me feel more confident in the bank and its solutions.
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August 2021 by Jane Pfost
Great people to work with. They always go the extra mile to make things run smoothly.
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July 2021 by Jacob Robinson
Very disappointed in Zions in caldwell. Started banking with them like 6 months ago and already having problem. Took in two checks to deposit and i noticed a month later they were never put in my account. I went back into the bank and asked them what happen and they told me they would look into it and get back to me. No one at the time got back to me but did noticed that they found the checks and the money was in my account 2 days later. When I followed up and asked what happen with my checks in an email to the branch i never got a respond.
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May 2021 by Travis Page
Kahlia M. at the Caldwell Branch was amazing to work with. She made things relaxed and personal and got me the help I needed to get the job done. I would highly recommend her and would go back to that bank because of her great customer service! Thank you for making our lives easier!
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May 2021 by Layton Anderson
Kahlia and Jade are fantastic to work with! In fact all of the staff have been wonderful! We made a change to our account and they made it run very smoothly.
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May 2021 by Mike Widmer
I was filling out paperwork and I needed the banks address, and I noticed the Google rating, and felt people needed an update.We are transitioning one of our businesses to the Caldwell area. The new branch manger Kahlia Morin, has assembled a great new team.We couldn't be happier, with the services they provide. I usually call ahead and let them know the reason, I am coming in, and when I arrive, the paperwork is ready. Thank you Kahlia and Jade, for understanding our business needs.
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May 2021 by Kiersten Waddell
I've always been impressed as my grandpa talks about the great service he receives from the people at Zions bank in Caldwell.
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May 2021 by Jimmy Ray
Awesome people to work with..great bank to do buisness with!!
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November 2019 by Emiline Hogg
It is time to change banks. They don't have hours that work for anyone with a full time job and on top of that the ATM that they want you to use instead is constantly broken.
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September 2018 by Trish Thompson
Worst place to do any bussiness
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December 2017 by Krissy Williams
worst bank ever!!! over the last few years all i have had is trouble! customer service stinks they dont fix anything for you right then when you need it its always oo ya in about 10 days well contact you and see what we can do then and if it will be fixed or not....how bout no...how bout i need the money i work for now that i so stupidly trusted this joke of a bank with and on top of it now closed saturdays and didnt even extend weekday hours?? what about people who also have jobs and work monday through friday! also im on vacation and the bank is rejecting all my transactions even at the atm...i even let them know i was traveling! iv had to call over 8 times today and its still happening oo and tomorrow is saturday so i guess im just out of luck now!!! i will never bank here again nor will i reccomend this place either and will tell everyone i know to steer clear!!
