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September 2023 by Rhonda A.
Matt in electrical said I don't get paid to give advice? When we needed help with electrical wire. He did spout he was an electrician for 22 years. What does he get paid for. The other gentleman in electrical was very nice sorry I didn't get his name. Looks like customer service at this location is bad, according to the other reviews ... we concur.
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July 2023 by Joshua R.
Home Depot, I've really not got a lot to complain about on your end yet you partner with Romanoff and they are horrible. At the end of the day Home Depot you are Redon do me for your sub i tractors. Here is my review of them and because you see to have no power over them I can't ever recommend anyone buy carpet from you again.Romanoff Review:They were lazy, completely unprofessional. They were hired via Home Depot contract to move up to 5 furniture items per room. The contract literally says so and when they arrived they not only refused to move the small amount of furniture left in each room they walked off the job without talking to anyone. Was left to call Home Depot and beg for service. Entire home was torn apart as everything stacked in kitchen so they could install carpet and they simply left, ZERO CONTACT. Then when pushed they lied saying the homeowners was going to have someone come move the furniture l, they lied about the type of furniture in the house (I do not own an electric bed). It was so horribly unprofessional. After waiting for weeks, already paid for the carpet. I can't believe Home Depot uses them. The lack of ethics was astounding. If I could give negative stars I would, do not use them if you love in Southeast Idaho, but from someone other than Home Depot. I hate to bash Home Depot because it's not their fault. They are locked into a National contract. I just don't have words for how poor of service they provided. There solution is they will now come back in days and the homeowner has to hire people to move the furniture the contract says they will move. We aren't talking 1000lbs pieces of furniture either just small night stands, beds that are already disassembled, light couches. If my parents weren't senior citizens I'm sure they could of done it themselves. To leave a 70 year old woman in a house that torn apart, refuse to help even though it's your job and the let her love in that till you decide you will come back. Shame on you.
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May 2022 by Bob P.
I purchased a dryer and it arrived in the store in 2 weeks but it took another 2 1/2 weeks to get it delivered and it was destroyed. Now I am waiting another 5 weeks to get a replacement. I should have learned but we ordered a refrigerator and the called today after 3 weeks. The first deliver appointment they had was another 3 weeks away. I sure hope it isn't damaged too.
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September 2021 by Mandy Porath
Been trying to purchase OSB and have to travel from out of town to shop there. After calling in and being told they had some available I was advised I could NOT pay to hold it until I arrived to pick it up. Drove 2 hours to get there and was rudely told they didn’t have any! Walked outside and there sat approximately 60 units on the side of the building and every one was marked SOLD. Apparently the rules only apply to some. In case any one is wondering BMC has some available and they deliver for FREE!!! I will continue to do my business at BMC from now on!!!
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August 2021 by Melissa Mecham
Worst place ever! I am in collections for a window order that was cancelled. They took my money and when the bank cancelled the check because of the situation, they sent me to collections! They will do absolutely nothing to help resolve the situation! Will never shop there again!
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May 2021 by Nathan Dizes
When I exchanged my empty propane tank, the replacement felt light, but I was assured that all replacements were filled. Three small barbecues later, the replacement is empty.
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February 2021 by Michelle M.
This location is a solid average. We just moved here a few months ago and have had plenty of visits to this location to give a solid review. There's only been one time that we had a not so great experience...around Christmas time...the two guys in garden were either unhelpful or rude. One was an older guy who refused to climb a ladder to get something down...and his dept head made darn certain that he wasn't going to sell us a chainsaw that we had just missed the sale price on. It was on sale for $99 one day and when we went back the next day it was no longer on sale...it was back to either $120 or $129....and the garden dept guy said,"before I climb all the way up the ladder to get it down...I just want you to know it's no longer the sale price...do you still want it?!" I was super floored...of course we said yes and of course we knew we would seek management at check out. Went to check out, found the store manager, and he honored the sale price no problem. Shout out to him as he was super nice. Having once worked for the company...I knew our request was not unreasonable...employees are empowered to make customers happy...especially in a situation like ours where we missed the sale by one day. That's why the empowerment is there...for some reason there are people that love to say no...but if it's within your scope to bring someone back by providing excellent customer service...then do it. Lowe's is right down the way...there's plenty of options...but I am still loyal to HD and will be until their service or lack there of forces me go elsewhere. That's been our only not so great experience. Every other time...has ranged from good to average. The paint dept and the hardware dept have been the best experiences in our history. Lumber would be next...we have had our share of wood cut...and always with a smile...followed by flooring...with getting blinds trimmed...and not even registering an ounce of good on the scale is garden. But Garden will have a chance at redemption when I start my veggie garden soon...if that happens then all is good...if still inferior service there...then I may check out Lowe's for all of those needs.
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November 2020 by Rachelle V.
Customer service is always a hit or miss at Home Depot. I should really stop shopping there but it's the closest to home and I do enjoy their products. I went in to get a return on a few items today and the gal working at the customer service was an absolute nightmare. We've spent so much money at Home Depot and to be treated the way we are at times is disappointing. If Home Depot could get employees that are happy to be employed and enjoy working with people(which is literally their job), they'd be so much better to shop with. Online shopping is ideal with this business!
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September 2020 by Keith N Misti Rogers
Do not go there!! Ordered and pre paid for a door, 4 weeks no door!! excuse after excuse why it didn’t show up, and never did. Complete stupidity from manager down!! Will never go there again. Had to deal with 6 different people, 4 different arrive dates, billed my card twice for door!!! Idiots!!!
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September 2020 by Keith R.
Ordered, and pre paid a sliding patio door 4 weeks ago, excuse after excuse of why the door was not there, forest fires in oregon, missed the truck, discontinued. I have been going to home depot for many years, not anymore. Complete stupidity from manger down!!!!! Lowes it is!!!
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August 2020 by Opal Hokanson Trudo
Poor customer service. Pointing a customer in a direction of item is not okay. 4 at customer service and 1 in front and none of them to assist. What r they getting paid for? Prices increases expected to pay for their wages. Lowe’s for me. Shame on Home Depot.
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June 2020 by BJ T.
I was looking for a part for a light bulb. Looked online and said they had 9 in stock of the part I needed. When I arrived at this location, everyone ignored me in the isle and when I finally found someone he told me absolutely no way we have those. Asked him to check his stock then and she said NO I don't have those. I once again said something about it saying they had 9 in stock. He then said I don't carry those and walked away. What a joke! I usually shop here due to lactation but I'm doing my shopping at Lowe's from now on!
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May 2020 by Mike VanderSys
I ordered a traeger pellet smoker online on the 18th of May and not only have they not sent it they haven't charged and they're refusing to let me cancel the order I've spoken to the online customer service and got zero help I am being told that their supply chain is broke that the person they use to ship it system is down to give tracking information for over a week now all I want is them to either charge my account send me my package or cancel it. you cannot tell me that U
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October 2019 by Thomas M.
The staff at this particulate location on multiple,l occasions has harassed me, including making fun of my sexuality, asking me questions and I quote. "So did you F*** your cat yet today?" (When using a calculator for measurements)"is that how many kids you have slept with?" Also the old man in the electrical department refused to get stuff off of the self saying "not my job" and the same man physically blocked and intimidated me, for bing on the wrong side of the aisle, and not having electrical stuff. The management not only did nothing about it, but blamed me, and refused to talked to the dozens of people that saw these things happen. The corporate aware line, also refused to do anything as when I called back they said it was handled, the staff still works there and I never got any form of apology. If you are a woman, have children, or are part of the lgbtq this is not a safe place to shop.
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August 2019 by Katie Wright
Employees are awesome, Home Depot is also a wonderful resource that gives back to our community.