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January 2024 by Haleigh Dietmeier
Very disrespected. A teenager gal was very rude and disrespectful. Went to go pay and had a card with no chip. States swipe doesn’t work. Another gal came over and said yes it does. They tried the card one time and error came up. The one gal said probably don’t have money. ( which I do checked before I came in) ended up using a different card. Very rude though. Would really like a manager to reach out. You don’t disrespect paying customers. Also refused to make smoothies. Shouldn’t have people working there who aren’t willing to do their job or be respectful to customers.
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December 2023 by Cynthia Serrano
I do like the pretzels here they taste great! I’m just upset that I went into get some at 4:30 Sunday and they were closed I wish they would update the times on google.
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October 2023 by Morgan Arndt
Waited 20 minutes, while 2 workers went on break at the same time, stating they were under staffed, leaving all lights off as if they were shutting down. Forgot we ordered when I asked what happened to our order, didn’t make or hand out our correct order. No gloves were worn until after their break and couldn’t tell if hands were washed. But got a free soda…..
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May 2023 by Michele Nelson
The staff is always friendly and smiling and usually the food is just outta the oven. So good! Addicted! Can’t beat that reward program either.Kid-friendliness: The employees were so nice to my kid.Parking: Lots of parking since it’s the mall
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May 2023 by Daniel Russo
Dawnell and her staff did a fantastic job serving us. The pretzels were spot on and we will be back again due to solid service with a smile.
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May 2023 by Bre Weaver
The staff here is amazing and working in the mall for awhile they are always smiling and cheering everyone up! Will never stop coming here!
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February 2023 by Chloe Reid
The BEST pretzels I've ever had. Every time my boyfriend and I traveled to Idaho Falls we always got these at Grand Teton Mall and were thrilled to find out there was a location in Pocatello. It's become almost a weekly tradition for us to head to Pine Ridge and grab a cup of these pretzels. The service might not be world class, but that doesn't affect the flavor in the slightest & I'll continue to support this place.
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February 2023 by Grant2008
It's in the pine ridge mall which has to be the worst mall ever, but this is defidently the best thing in it by far love the cheese and cinnamon pretzels ?
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October 2022 by Abrielle High
The lady taking our order was so rude. She definitely needs to work on her customer service skills. I would rather drive 45 to Idaho falls than come to this location again.
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September 2022 by Jordyn Housley
UPDATE: decided to give it a second try. Walked up to it and they have a sign that says “we’re closed until Sunday due to a wedding.” 0/10 on professionalism. Get a new manager or something.It physically pains me to leave this review. I would sell my pinky to eat their pretzel bites. BUT, the website says they close at 5. I was so hyped to get some and I walk in at 4pm and IT WAS CLOSED. so, update your flippin hours and actually work accordingly. Now I’m leaving hangry
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August 2022 by Jessica Urbano
Went with my 5 kids and an hr an a half before closing. Waited 10 mins before anyone came out to even help us. Two young teens came out from the back laughing. Tried to get a box to share with everyone but they wouldn’t sell it to us cause they wanted to make sure they had enough for other customers before they closed. They would only sell us one large cup of pretzel bites with 5 kids and 2 adults that would give no one hardly any. Very rude and unprofessional and I will surely go support another business that can accommodate my family. I suggest you not support this place.
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August 2022 by Destinee S.
It's the only pretzelmaker in town, so it's one to go to! I have had bad and good experiences with this place, but the good has out weighted the bad! They participate in the rewards program which is nice, and they offer their full menu! Nice place to grab a little bite in the mall.
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February 2022 by HotCha Cha!
Do not eat here. My family and I got food poisoning here. All they have there working is careless, dirty girls who love to cross contaminate. Going on two days and I have to say this is the worse we’ve ever felt. My poor babies are sick with diarrhea and vomiting. Do not eat here. The do NOt wear gloves. Zoom in on the picture. See for yourself.
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December 2021 by Dawnell Miles
This place is a wonderful place to go get the best pretzels in town. You are greated with a friendly staff. They have everything fresh and they try and get you your food fast. Definitely worth the time to stop by and get pretzels.
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December 2021 by sarah page
Told by staff at 4:20 pm that they were out of food & unable to make anything to fill a order. Food is normally great so this was certainly disappointing. What's the point of being open till a certain hour when the last hour all that is provided is drink orders?
