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September 2023 by Laurinda O'Dell
I called to ask for help as referred to do by Home Depot's head hardware tech. I am very ignorant about these issues. The man on the other end of the phone was very arrogant and rude. Before I had barely begun to explain why I called, he interrupted me and said that I was Home Depot's customer and they should take care of me. (I thought they were, along with giving this guy some new business.) When I laughingly challenged him in my frustration to listen without cutting me off, he thanked me and said he couldn't help me.Not a very happy potential customer here at all. Now where do I go for help?
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July 2023 by kim jolicoeur
I won't be surprised when this place goes out of business. I've tried to go there twice and both times they were closed even though their phone message said they have regular hours Monday through Friday and by appointment on Saturday.
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January 2023 by Zac Kreiss
Has no interest in doing business with the public. Told us to go to Home Depot for a brand new custom house.
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November 2022 by Shanna S
Wow. Horrible. Dave. Building a home for my disabled Veteran Dad and needed some hardware for his doors. He wanted to text pictures and told me this place is open by appointment only. How ridiculous to begin with. I used to just walk in there in the past. He was texting me pictures and I told him which ones I liked then all of a sudden he texts me, "I don't think I will be able to help might want to buy online to short of notice with what your wanting on keypad and front door stuff sorry". More like, he was inconvenienced by what we were needing. We will take our business elsewhere.
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October 2022 by Shane Harmon
Was referred to this place by a person at a big box store. Stopped by, was met out front (before entering the store) and asked "what do I want". Well, I wanted to look around and possibly buy something, but I'll go somewhere else. Response was "Ok". Not a good first and now last impression.
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May 2022 by Davin Mercado
Outstanding group of folks to work with. I bought all my hardware for our home from Dave and Luana can't begin to thank them enough for all the help provided it was my first time tackling cabinets, doors etc. and I could not have done it without them. I recently went back in to get hardware for a rental and the company is under new ownership. Jerry the new owner, very fortunately for me, was just as helpful when it came time for me to try and remember how the process went, which of course I had almost all but completely forgotten by then. Helpful tip bring a photo of the new door or an old hinge if your replacing old hardware, there are a few styles save yourself an extra trip back like I did... twice. Thank you again to your excellent team for all the help, I will certainly be seeing you again on my next project.
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May 2022 by Jason Deegan
Mark, Dave and Jerry are fantastic. The selection is amazing and the process is efficient.
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May 2022 by Jair Johnson
Very knowledgeable, large selection. Definitely recommend
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April 2022 by Jason D.
Mark, Jerry and Dave have been extremely helpful in our hardware needs. Their showroom is filled with options, they take the time to answer question and they're genuinely good folks.
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May 2021 by Diana E.
Well, I don't where to start. So, if you go to this store he won't let you in. You must pass an interview prior of entering. Then, you must be rich in order to buy his hardware and you better have a contractor otherwise you won't see anything. I don't know what happens after you enter the store. I did not get that far. So, my money and my time is too valuable to spend it and give it to a man with all these requirements. I am very curious to know how in the world he is still in business..... Never coming back and warning all my family and friends. The worst of the worst customer service from owner(very strange service )
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May 2021 by Garvin Jones
Dave is a great and knowledgeable, always helpful
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March 2021 by Donna H.
We wanted to buy hardware for 3 bathrooms but they were closed , due to COVID, which is understandable. When I called to ask him if we could make an appointment, like the sign says to do, we were told us there is a charge to look. I told him we were 100 percent sure we were going to buy high quality hardware that day. I reminded him we ordered all our hardware for our kitchen and all our doors through him. He told me to go Lowe's. When I told him I was looking for quality and interested in giving a local my money. He said other people were paying the fee. I told him I wasn't interested in paying a fee for spending money. Time to retire Dave. Sell it to someone who is interested in serving the community.
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March 2021 by John Dawson
Great variety. Who'd know so much was available?
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September 2020 by Joseph L.
Have dealt with Mark at NW Hardware for our entire custom build, and for some replacement/additional items since. Superb customer service! Mark is very kind and friendly. Recommend highly!
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August 2020 by Sarah Cramer
I went in looking for some hardware for my bathrooms and couldn’t get the time of day. I’m sure if I would’ve came in and said I was doing a huge project where I needed lots of hardware the customer service would’ve been better, but because my project was so small they made me feel unimportant. They have a great selection, but if you can’t find someone to take the time to help you it doesn’t matter. He actually recommended I just go to a box store, so that’s exactly what I did, and they lost my business now and moving forward
