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October 2023 by Heidi Christine
Silver Star is exploiting the lack of ISP in the area. Overpriced and lacking actual service. 15-30 megabytes per sec service if you’re lucky for $70/month minimum. Their customer service is also lacking. I submitted a request for information 2 months prior to my move and never ever received a reply.
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December 2022 by Ray Gulledge
From the first phone call to the installation, everyone on this team has been incredible! Once we had internet, the signal was incredible! Thanks. :)
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September 2022 by Cassie Sheffield
Efficient, friendly service. The technician installed the new router & showed me how to install & use the new app. Very patient, he did not leave until he knew I was all set.Excellent service!
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September 2022 by Angela Streicher
The new equipment was easy to set up and the app works well.I will be excited to see how speeds increase with fiber.
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August 2022 by John L Wilson
Yesterday fiber went live at my house taking my internet speed from 15 mb to 90+. I am very pleased. The techs doing the install were great. Thanks Silverstar!
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August 2022 by Andy Chan
Silver Star is professional and actively tries to find solutions. Chris Blane has been awesome to work with in the Fiber Installation. Their technicians try to make sure you are happy with their installation.
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August 2022 by Paul Alden
Milt did a superb installation. Very patient with several issues that developed. Stayed with it and got it done.
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July 2022 by Lina K.
Driggs, ID. Silver Star Communications--wifi essentially worthless, yet they charge as if they delivered good access. Websites take literally minutes to open. Sometimes it just times out completely. Internet speed is 1 or 2 Mbps. I just tested it on FAST.com--4.6Mbps. This is unacceptable. Very, very frustrating. Don't think you will be able to work from home if you are counting on Silver Star.
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July 2022 by Tonyml88
Had my fiber setup today and the tech, Dale was great. Had it done quickly and kept me informed. Great service.
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June 2022 by Marian Fisher Ruzicka
Tech support is horrible and they pretend to care but they don’t.
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June 2022 by Cadi Greenfield
Chuck, our tech was prompt and worked very efficiently to accomplish what we scheduled for. He provided an overview on what he would be working on and how our internet switch would be routed, identifying the additional parts he would need and he was prepared and had these items on his truck. Very happy with the service provided and the time it took. Thank you for having qualified, efficient and friendly staff.
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June 2022 by Erik Fabricius-Olsen
My internet service had slowed down to under 1 MBPS so I stopped in at the Silver Star office in Driggs. The service rep logged into the system and cleared errors in the equipment in my apartment. When I came home, the speed was back up above 30 MBPS and I have had no more problems.Excellent service in my book!
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April 2022 by Scott Cramer
I don't have Silver Star service so I can tell you how well they do there but I can say that there future customer service is less than par. They put in there fiber line and knocked down a few mature Aspen trees, bummer. I called them 4 times to see if they were going to come over and clean up the mess. This was over a 3 month period. After not hearing back from them I went into there office 2 times to speak with them face to face. The lady at the front desk was cool. After not hearing from them it feels like there more worried about making money verses there future customer service.
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December 2021 by Katsey Long
great customer service. Received prompt email and call back with regard to my questions and issue i was having. I appreciate their hard work and attention to customer service.
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December 2021 by Thomas Quinn
Job was complete as scheduled. Technician called to confirm locations of install to make them most efficient. I appreciated the input and checking in.
