-
January 2025 by marc spencer
When Trying to run a business it’s very hard when you can’t pick up the phone a call directly to your local branch. They instead transfer you to a call center that can’t answer any questions other then very basic ones and tell you that they will have the local branch contact you within 1 business day.. when you live 30 miles from the nearest branch that unfortunately doesn’t work for me
-
October 2024 by Phoenix Appeal
For a credit union this place really feels like a major bank that just wants to squeeze as much money as they can out of you. I would not dealing with CapEd in any way shape or form.
-
October 2024 by Ryan Young
I traded in a car half paid off with this company. Never a day late, never skipped a payment. They quoted the wrong pay-off amount to the car dealership. Then told me I still owed money on the car after the fact. They refused to take responsibility for their mistake. I have the paperwork to prove it. I told them so, they won’t even consider making it right. Why deal with a shady company.
-
January 2024 by Vicki Minor
I went in the branch today for some help with my account. I was greeted by Devan who managed to assist me and take care of my needs. He was so amazing and nice I couldn't have asked for a better experience. Someone give this guy a raise!!Thank you for everything, Devan!
-
September 2022 by Marie M.
cap ed credit union in eagle idaho on eagle rd/ state st. has very deceptive practices. we applied for for a auto loan and was approved. yet we were not totally approved yet and my interest rate changed. i received noting in writing confirming the interest rate or any terms of the auto loan which i think has a prepayment penality. then i found a car to buy they said i have to get approved which i told them i was already approved. i guess they have to approve you again by the car you want to buy and the interest rate"could" change which they never said anything about when we first applied. i continued to ask them to explain why i have nothing in writing and wanted them to explain their loan process to me, they wouldn't cause they acted like they didn't understand it either! even the branch mgr juvent ramirez was not able to explain it! i would love to talk to the dm as i was told her name is "annette" good luck ever talking to her i was told. this federal credit union does not appear to be following the rules and guidelines of federal disclosure. they really need to be looked into by these disclosure practices they have. we attempted to reach loan person stephen fausey he would never return our calls or emails. called and spoke with the manager juvent ramirez that stephen would not return our calls at which time he said he would have him call me in 10 minutes he never called. i was out and decided to stop in person at which time i saw through to windows the manager running to his office as he looked up at me, and closing the door. i was told he was in a online meeting....right! these employees are very unprofessional and immature. this cu should be investigated by federal authorities.
-
September 2022 by kathleen duppong
Twice in the past month I was on hold for over an hour waiting for assistance on the phone.Although the customer service representative was excellent, it seems their customer service system is inadequate. My solution is to open an account at Central Credit Union, which is much closer and is open on Saturdays.
-
May 2022 by John Anthony Barrientos
Wonderful people and they offer share branch banking.
-
April 2021 by Tuwano Adios
William was amazing, He helped us with some modifications of checks and simply took all of his time and was very personalized this bank is amazing.
-
February 2021 by Deanne Hoff
I had an issue with my card so I phoned and spoke with, Jodi. I think she works at the main headquarters. Jodi resolved my issue within minutes. She was professional and maintained her personable decorum throughout our conversation. Her service was one of the finest experiences I have ever had in banking! Jodi is an asset to CapEd and is definitely a five-star individual! Thank you, Jodi!Sincerely,Deanne
-
February 2021 by Brett H.
I tried to set up bill pay on my checking account and CapEd required that I answer two security questions, which is fine, however the two questions they asked I had no idea of the answers (they weren't the ones I set up). I worked with 'customer service' for two days while they waited for IT to respond to the issue and get me access to my money. Well the week has past with no word back from anyone. I'm done. They don't care about their customers so I'll show them the same respect. I'm switching banks.
-
January 2021 by Elaine M.
Been with them since 1972. They could easily put up a sign, good luck if you want expert, friendly service. They have changed significantly over the years. They truly have little or no knowledge. The mc Millan Linder office is closed for lunch, REALLY? Not considering the customers at all. I was told they didn't have enough employees to be open at lunch. Website does not indicate that!!! No drive up window available either. What a waste of a building. They should close it. No,,,,,,,I should change banks. AND I assure you they could care less. They offered to help me close it.
-
October 2020 by Josee P.
I haven't been with them very long but I'm already ready to switch banks. None of the workers are on the same page. I go into the Eagle branch one of the workers isn't wearing a mask during this pandemic. The others are goofing off and I was kinda rushed. One lady that was helping me kinda just pushed me to the next person and there was no one else the lobby.
-
June 2020 by Sydne Barnett
I think I’m closing my account. they’re completely inaccessible during an already trying time. Closed lobby AFTER the lockdown is lifted. Trying to resume business to feed my family. Phone line doesn’t work. Literally keeping me from being able to do business.
-
April 2020 by Gaylen Gallentine
Not very accommodating during this tough time. They close the lobby earlier than the posted hours, and won't cash a check over 1000 dollars in the drive through. Eagle location is lacking.
-
March 2020 by Steve Basil
Great, friendly service.
