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February 2024 by LionHeart Roofing
They always go above and beyond. Customer service here is fantastic. I have several business accounts here.
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December 2023 by James Helfrich
Friendly Professional Staff. They opened a PremierChecking and Savings and Morgan Investing I opened. I am Pleased and Excited. I read the Reviews and am not Concerned. I feel Welcome and Happy Banking with This Branch.
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October 2023 by Michael P.
Great experience setting up a new account with Torin!
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October 2023 by Michael Prentice
Great experience setting up a new account with Torin!
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November 2022 by Vicki Kissinger
The bank teller and private client banker were both extremely courteous and helpful with my transactions.
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January 2022 by Lisa nicodin
I have been completely happy with this Chase branch. They are helpful, kind and friendly.
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March 2021 by Ali Mohammad
terrible customer service
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February 2021 by Michael Moore
Always great customer service and super friendly staff
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December 2020 by Erasmo Bahena
Excellent
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December 2020 by Sue S.
We filled out beneficiary forms a couple of years ago for my aunt and uncle. Amazing, they passed away and no record of forms. The investment person, Dennis Koch, clearly remembers my filling out the forms with my aunt and uncle sitting there but somehow they are lost. Have no idea what is going on at this bank but practices are very questionable but now they say we have to go to probate. The beneficiary forms were filled out so this wouldn't happen. The private client banker Inessa told us someone from corporate would call and help us through their legal department. They were to call in two days, That was 7 days ago. Time to talk to our attorney. Not sure what they did with my signature forms but I guess I need to see if fraud is involved. They also took a deposit into her account and never told me Power of Attorney dies with the person. I stood at the counter and made the deposit showing the death certificate and telling them I need to finish paying bills. Because of their losing my beneficiary forms I can't even write a check to pay her bills. What a nightmare. Somehow we will definitely find out what they did our forms. We thought at the very least they would help us get this straightened out but instead they sent us a wild goose chase to Ada County Clerks office for a probate form. Ada County Clerk had no clue what we were talking about. I wouldn't use this bank or branch ever.
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September 2020 by Zeus Hemlock
Very poor customer service, moved my business and personal banking needs elsewhere.
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June 2020 by teesnob
I got an appointment on Friday June 19th at 2pm.. they closed at 1pm. I needed to open a business accounts and merchant account.
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May 2020 by Peaky Panny
Wow! PPP was approved and funded in two days. Well done. I know of two PPP applicants who applied at other institutions and haven't heard a thing. Ya ain't gettin service like that at a credit union, nor are you going to get established business recognition when applying for any other lending service, within or without the SBA.THANK YOU!!!
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November 2019 by Jason N.
Tried to open an account here, the rep said that they were too busy and to come back another day. Looked around and didn't see anyone there but myself. If they were paid on customer service skills this location should have been out of business long ago. If a bit of attitude and sarcasm is your thing this is your place!
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September 2019 by Sky
Janelle is the best manager and always on top of things. Both wonderful experiences as an employee and client.
