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November 2023 by jacob larsen
I like the bank but I'm not happy that the loan officer lied about not having a once a year free credit check analysis, and how much a hard inquiry would impact my credit. 5 points is not 45. Huge difference
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November 2023 by Malea L.
Awesome customer service with Seth and very welcoming from the time I arrived and left. Great banking experience! Thank you ICCU..please do not change!
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August 2023 by Deanne StJames
Thank you, Idaho Central Credit Union for hiring Outstanding employees such as, Yuki Moore!Yuki is the kindest, most genuine person I have ever had the good pleasure of banking with!She helped me to rectify my account, and she did so with such Grace and Dignity!It is perfectly understandable why Idaho Central Credit Union is voted the number one place to work in the State of Idaho!On behalf of Yuki, and all the fabulous employees at ICCU—A Heartfelt Gratitude!Sincerely,Deanne Hoff/ StJames✨?✨
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August 2023 by Shaun G.
I tried to call them and ask them why they put a hold on my account and they said it was because I was a little late on my signature long. Now they already sent a negative review to the credit bureaus saying I was thirtyish days past due. And I accept the negative remark. However to put a hold on my other account which was going to allow me to feed my family is absolutely uncalled for. And for them to tell me I'm sorry you feel that way just pushes blame. And it completely disregarded my already high levels of stress from the bad credit and by adding more stress by putting a hold on my account, which was going to allow me to feed my family. BS
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December 2022 by Tamara W.
I walked into this place with a headache due to a lack of customer service with other financial institutions. Needless to say my expectations were rather low. HOWEVER! This sweet gal, Destinee - rolled in and saved the day! She was absolutely superb in guiding me through account opening, the mobile app, answered all questions I had about transferring money, and she made great recommendations for the type of savings account to use to get the most bang for your Buck. There were even technology issues (I mean, when isn't there?) and she handled it like a champ. She got 'er done and was smiling the whole way through. I would recommend this bank to anyone looking for someone that will genuinely walk you through the process of switching funds and account opening. I guess these processes don't have to come with a headache after all! ICCU sure made that clear! Thank you Destinee - MUCH appreciated!
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December 2022 by Laci Willard
Many thanks to Ashlee for helping us get our accounts set up, as well as notarizing a few items for us. Very nice location!
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June 2022 by Sean Jones
Went in today to open an account. They made us open the account via chat in the branch. The reason we made the trip to the branch was so that we didn't have to do it online.Three tellers sat and chatted in an empty lobby. Very impersonal.
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February 2022 by Jennifer McGonigal
Called in today to get some direction about how to pay our mortgage online. Calli’s customer service was excellent! She thoroughly explained the transfer process and what we could expect. I appreciated her friendly and clear communication. I highly recommend working with ICCU for your loan needs!
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February 2022 by Shelly O'Malley
Just got off the phone with customer service. Wow, with a minute the rep. Craig Turnbull helped me with my issue and resolved it. I spoke with his manager Matthew and he was as pleasant! This company is the best and I will be transferring all my banking accounts to iccu. Let's give local banking our business!
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February 2022 by Matt Rumsey
Excellent customer service. Been with ICCU for as long as I've been old enough to bank. Can't imagine using anyone else.
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February 2022 by Douglasw
This is a bank? Their "loan specialists" treat customers as young as they are, don't understand the meaning of a consolidation loan. I need a better bank
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July 2021 by Davis Thomas
I was able to get my Treasury Direct form stamped here. Took a little bit of time but that's ok
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June 2021 by Jesika Russell
Best customer service ever. Go to this location just to see Cole and Peter. They go above and beyond
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September 2020 by Debbie Haltermann
Always helpful and willing to go the extra mile!
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December 2019 by Barbara Herbert
They are the most considerate people ever. They are always eager to please the customer. I would recommend you to anyone looking for a credit union