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August 2022 by Zayia Lloyd
I absolutely love this bank! The service I received is always amazing and Zachery from their call center is so amazing! He wad able to help with everything I needed and he was extremely polite!
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January 2022 by Zayia Goodwin
I absolutely love this bank! The service I received is always amazing and Zachery from their call center is so amazing! He wad able to help with everything I needed and he was extremely polite!
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January 2021 by James Woodard
Great bank. Always friendly staff.
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October 2020 by John K
When I found there bank they were new in the area. I changed over from Wells Fargo because you had to have a min of 1500 in account or you would be charged $15 each time it went under. MTW is great because the people are so nice and hazel free. been with them for at least 9 years and still all good. Thank you for beaning a great bank.
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October 2020 by Sarah Eshelman
I use them for my business and personal. Great people!
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October 2018 by Dianna B.
I've been banking with mountain west for the last 7 years. I'm not sure what has changed internally but within the last 6-7 months the customer service has really gone downhill. You're no longer welcomed with the friendly hellos and smiles. I always looked forward to going in and banking and have stayed because of the excellent customer service. Everyone seems so miserable now. I hope things go back to the way they were in the past but I won't stick around to wait it out.
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September 2018 by Jule E.
Mountain West Bank bragging about how they help the community. I don't buy an inch of this...political, make themselves look better. I have been a customer of Mountain West Bank, I am a senior. I am disabled by Grand Mal (multiple, at times 18 at a time) seizures, retrograde, with sudden death syndrome. I have fs and foodbank. Disability of $880 a month. I have reached out to them, there was no help or referral. Just a "good luck". When I go in no one but a teller talks to me. Manager has looked at me once, never said a word. Mountain West knows how badly I am disabled. The comment that disturbed me the most was the comment "maybe you can go somewhere else". I have been attempting to get help with the only heat I have. Been looking everywhere. Many people have dismissed and been rude to me. I did nothing to compromise my health.
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March 2018 by Andrew Propst
These amazing folks will go well out of their way to make you happy. Debbie and her team care so much about helping their clients succeed. They continue to amaze me with their customer service and the amount of sacrifice to serve their clients. I use MWB for my personal and business accounts and I couldn't be happier. I LOVE MWB gosh dangit! If you do not like your bank or really do not have an opinion about your bank you have no idea what you are missing. Thank you so much for all you do for me and the community!
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February 2018 by Cameron Nakashim
Always really helpful.
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October 2017 by Jennifer H.
We switched to MW about a year ago, after learning our previous bank was going to start charging us a monthly fee for our checking account. We have nothing but awesome things to say about Mountain West! Their customer service, from the local branch to the main office, has been fantastic. We did have our debit card number stolen (from a gas station terminal that didn't use the chip, we think) and they processed our refund and reversed all fees in under 24 hours, and they called us to make sure everything looked right! We love Mountain West.
