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December 2023 by Google user
I bought one of the Milano adjustable length necklaces on a whim because I literally break every silver chain I own and because these were reasonably priced and adjustable. While my dog did get her paw caught and broke my first necklace, I loved it so much I ordered another one to replace it ... A gold one with a pendant for myself and TWO more silver chains with pendants as gifts ... Both were big hits. I wear these every day and love that I can layer with other necklaces and can adjust them to work with whatever I'm wearing that day. I also got a handwritten note from the company thanking me for all my purchases which I thought was a really nice touch.... Edit: I went to swap out my pendant this morning and realized I ALSO purchased a pendant for my silver necklace. I really do love this company. Good quality and I've worn every day for months and there's no discoloration or anything. They all look like the day I purchased.
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September 2023 by T
I have bought from Roma for years now, lots of products. I bought necklaces and anklets. The necklaces are beautiful, and I love that I can change the length so that no necklaces are on top of another one. Show them off I say!!
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November 2022 by Alyssa Cornelius
Janelle with customer service has been an absolute delight, and I’ve experience some of the best customer service that I’ve ever had from her.I received a text message informing mw that my package had been delivered to my mailbox. I was not home quite yet so about 2 hours later I swung by and realized there was nothing in my mailbox. I double checked usps tracking information and it also said it was delivered. So I messaged customer service and let them know I didn’t actually receive the item. Received an email back just 20 minutes later from Janelle advising of what to do- to check with neighbors see if it ended up in their box and give it 24 hours to show up because sometimes they’re scanned as delivered before it is actually delivered. So I did so and my neighbors all confirmed it was not their boxes and when the mail was delivered the next day it still wasn’t there so the next step was to file a claim with USPS and advise them that I didn’t receive my package. Started a claim with usps customer service which was also a delight and picked up after just 3 minutes on hold (that never happens)They started an investigation and ultimately came to the conclusion that the package was stolen.Sent me all the claims information and advised I contact ROMA JEWELRY and my local authorities if necessary.So I screen captured all the claims information and emails from usps and sent them to Janelle who I had an open email thread with. And informed her I was happy to pay for signature required delivery for the replacement item. She said it wasn’t necessary and that they would still upgrade the package to signature required at no cost for the replacement item!!I am in absolute dismay, some of the BEST customer service all together!What should have been a nightmare was absolutely one of the best customer service exchanges with not only ROMA jewelry but usps.I will be buying from Roma for all my friends and family due to this experience.So immensely happy.
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April 2022 by Jessica Larsen
My sisters and I love Roma Jewelry! The Italian adjustable pieces are our favorite!
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January 2022 by Stacey Orcutt
I just received my necklace and put it on and was attempting to shorten it when it broke! I wanted to wear it for Christmas but now that is not possible. Going to call the phone number in the morning to get a replacement! Hope the Customer Service is better than the necklace. Very dissatisfied!
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March 2020 by Louise Heindel
I love my collection of jewelry from Roma! They always have the perfect thing for any event, and any outfit! They also are my go to for quick gifts for friends and family.
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March 2020 by Debby Pryor
I ordered the adjustable silver necklace which I loved; however, it broke only the second time wearing it. I have emailed numerous times and have provided all the order information requested. The last email dated March 4 was "Thank you! I found your order. What was it that you needed help with?" I responded again about my broken necklace. I have not received any more correspondence. The customer service is non existant and the product is flawed.
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February 2020 by sheila haske
Wonderful customer service! I’ve loved all the jewelry I’ve ordered so far. When I did have an issue they responded quickly and replaced my necklace. Their quality and service is outstanding. I’m definitely a happy customer with beautiful jewelry!
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February 2020 by Eugene Rickert
Seem to have nice reasonable priced jewelry
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February 2020 by Abdullah Aman
I bought jewelry online a week ago, didn’t get it, and tried to contact you by phone and email but no one is answering!!!!!
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January 2020 by sherie k
I ordered 4 items and one pendant was defective. I found it nearly impossible to return. I called three times and nobody ever picked up the phone. I sent two emails. I did not get a reply until I informed them I was going to stop payment. At the same time that I had Visa on the phone to dispute the charges, they finally sent a response along with a return label. They make it easy to order and impossible to return. I will never order from them again.
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August 2019 by Hadleigh Christensen
I loved the way the jewels fit on my collarbones
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May 2019 by recycle
I didn't like the quality.
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March 2019 by Tanya StyleSpyGirl
I am a new fan of Roma Designer Jewelry! I encountered their sparkly wonders for the first time at a Costco event, and was hooked. Since then I've purchased multiple pieces, and can't say enough good things about their quality, beauty, and awesome customer service! If you love beautiful jewelry that won't break the bank - but look like a million bucks! - I highly recommend ordering from Roma Designer Jewelry.
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February 2019 by Deborah Viehweg
I received the adjustable sliver necklace, and I have loved it! I own a lot of jewelry, and this piece look very expensive. The fact that I could get non-tarnishing silver for less than what I've paid for some of my costume jewelry pieces is amazing! I'm sure that I'll keep wearing it in years to come. The fact that it's adjustable let's me wear it with everything.
