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June 2023 by Justin S.
I've been with Westmark since I was just a kid. I travel often and have never had a problem with my bank cards. In over 30 years, I've only had one problem and it was fixed within an hour. Their staff is amazing. They always have a smile and have gone out of their way to make sure I'm taken care of! I even had them send me a gift basket. I definitely went back to them. My other half is now with them at well. Best credit union in Idaho Falls and Idaho.
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May 2023 by Kaylista Carlson
I'm super disappointed in Westmark and the fact that they consider themselves a credit union while being so money hungry and putting money over their members constantly my husband and I are going through extreme hardships and were looking for help with our loans reached out MULTIPLE times for over two weeks they NEVER called me I always had to keep calling looking for an update and constantly being told no updates, manager wasn't in, manager left early, back office will call, loan officer will call and guess what ???the WHOLE 2+ weeks I call again Friday begging for an update and they try to tell me they reached out monday which they absolutely did not ALL my calls for Westmark were outgoing calls as I was the only one attempting to connect with them and then they let me know after dragging me around 2+ weeks on a Friday and my grace period ends the following Monday that they will not be helping me under any circumstances to lower my monthly loan payments and that I should consider voluntary repos or try to sell one of our vehicles to take the whole whopping 2k in equity and put it towards our other vehicle to decrease the overall balance but regardless our loan amounts would stay the same. absolute garbage. eventually they offered to defer my car payments a month probably out of pity for dropping us on our butts days before we were going to catch late fees but then turned around and charged us $50 each loan to do it. I would NEVER recommend Westmark to anyone. go find a credit union that is actually for the members not for the money because they don't care about you they care about how much money they can bring in.
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April 2023 by Troy Sappington
By far the best financial institution that I have ever been to. Sarah Pequignot, at the Eagle Branch on Eagle River St., is the nicest and most professional person I have ever had the pleasure to work with at any bank or credit union when opening an account. She is super helpful and has even called back a couple of times to see how my membership is going and if I have any questions. Top-notch service! I look forward to opening accounts for the rest of my family soon. You won't go wrong opening an account with Sarah at Westmark Credit Union!
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April 2023 by Darrell Watson
My wife & I recently opened two accounts at the Eagle branch office, and were serviced by Sarah Pequignot. She was very friendly and efficient and willing to answer all of our questions!!! It was a very positive and encouraging experience for both of us, hence, we will be doing more "business" with Westmark in the near future!!! Thank you, Sarah!!!
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March 2023 by Linda Sappington
I highly recommend Westmark Credit Union. Sarah Pequignot at the Eagle branch was SUPER nice and helpful. She made the process of switching our bank accounts to the credit union fast and easy. Our previous bank charged monthly to keep a checking account open if you didn't have a direct deposit attached to it. Westmark doesn't do that so we will be going in to open accounts for our kids too. Besides great customer service we really like their website and online banking. We had Chase previously and their system was always so slow to have payments post to our account so you could see the dollar amount but not where the money was spent until 2 or 3 days later. Westmark's system is much faster to post and more user-friendly.
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January 2023 by Luis Garcia
Changing banks is never easy or exciting but the Westmark team here in Eagle, on Eagle River St, made this process seamless and easy. Especially Sarah. She has been amazing in providing amazing service, very friendly, professional, consultative, and attentive to all of my needs. With her attention I truly feel the support of a dedicated banker always by my side. On top of great service, the interest rates for loans are competitive, and rates on savings accounts are also very rewarding.
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January 2023 by Kim DeWalt
We moved all of our accounts to Westmark Credit Union in Eagle several years ago. We have been extremely happy with the customer service there. Kimmy at the Eagle branch has been super awesome to work with along with Mackenzie the branch manager. We highly recommend banking and getting your loans through Westmark!
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January 2023 by D&A Whiting
We joined the Eagle Westmark Credit Union about six years ago specifically because they offered a very nice MSA account. From the very start everyone was very helpful. Nowadays I go to the branch at least once a month and I always go into the lobby to see Brittany who is always very helpful and most importantly very cheerful. I like saying hi to her at the Eagle branch. She is quick and efficient but always takes time to smile and chat with me.
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January 2023 by Robert Gilliam
Westmark Credit Union is the best, especially my Eagle Branch! The service is great and my favorite teller, Brittany, is always helpful and pleasant to deal with. It is a pleasure to visit the Eagle Branch!
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January 2023 by Desiree Laughlin
We have been members of Westmark Credit Union for more than 30 years! After moving to Boise, the Eagle Branch has been our home office. While all of the staff are welcoming and helpful, Brittany is a standout! She has been especially helpful in assisting me with my mother’s estate account( my parents were members, too).
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January 2023 by Ken Rush
Best service I have had with a Bank or Credit Union ever!Sara Pequignot is absolutely amazing. She always has special details about my rewards and is so pleasant to talk with.
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January 2023 by Scott Buchta
We've been customers with westmark with all our auto loans and banking. Sarah Pequignot is my personal banker. That's how I feel anyway. We are not just an account number.
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January 2023 by Tara
The entire staff have been friendlyand helpful. Sarah was outstanding at helping us understand the products and services to help us make informed decisions on what we need. Competitive products and rates too!
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January 2023 by Nataly Luna
Kimmy at the Eagle branch is such a nice and helpful person. She made our not so good experience with a different financial institution so much better and easier nonetheless!
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October 2022 by Paul S.
Due to technical issues my bank account is completely shut down. I have bills to pay and customer service says there is no way to fix it. I am out of town and can't go into a branch and there are no sister branches anywhere. Do not start an account at this bank if you travel at all. I am going to have to sleep in my car because my bank card will not work at a hotel or gas station. This technical problem had nothing to do with me and I may lose my job if I don't get to my work location in time. I am sitting at a gas station waiting for this problem to get fixed and after calling them multiple times there is no timeline for a fix. Pick a bank that does not have these technical issues.