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June 2023 by Martin Guzmán Roman
(Translated by Google) Good attention and I thank you for my puppy ? he is much better recovered(Original)Buena atención y les agradezco mi perrito ? esta mucho mejor recuperado
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December 2022 by Linda Eger
Great, caring doctors and staff. Helped my cat with respatory problems and allergies. Thank you!
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October 2022 by Wayne W.
I'm from out of town and was visiting family when my little wing man Buddy the adventure mutt, a 16 lb poodle mix had an issue that was concerning to me. I was elated that we able to get a same day appointment. The entire staff was friendly and made Buddy and I feel right at home. Our veterinarian was Dr Alicia Ewing. Dr Ewing was very knowledgeable taking the time to explaining Buddy's condition and what the corrective action would be. Within a few days Buddy was back to normal, fully healed and off looking for his next adventure. :-) Many thanks to Dr Ewing and the rest of the staff. Highly recommended.
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April 2022 by plush fazbear fnaf plush world and gaming
Very caring
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November 2021 by Linda M.
We visited Snake River Veterinary Clinic in a Saturday morning. 0ur 17 year old dog had apparently suffered a stroke during the night, was incontinent of bowel and bladder, and was clearly suffering. We decided to do the compassionate thing for our beloved boy and Snake River agreed to see us. My husband explained the situation on the phone. When we arrived, I stayed in the car, and he, again, explained the situation - and why we were there - to the receptionist. He returned to the car to wait with me until we could go inside. A few minutes later, a bubbly young worker arrived to ask 'what was going on'. So, we had to explain for a 3rd time why we were there. Once inside, the bubbly girl insisted on taking a temp, doing some sort of 'exam', and probing around; clearly causing the dog distress. The vet on duty arrived (not the owner, Alicia Ewing) and did her part. Once my dog had died, I went to leave the building, leaving my husband to pay the bill. The bubbly girl had now been joined by another girl, and they were giggling and seemed to be having the time of their lives as I tried to pass through the front door. Neither acknowledged me, nor stopped carrying on. I realize that this is just a day in their work lives, but it was one of the worst days of mine. A little respect, compassion, and professionalism would have gone a long way. Once home, I realized we were charged an 'exam fee' (along with the euthanasia and disposal costs). On Tuesday, my husband called to speak to Dr. Ewing. We disputed the exam fee and complained about the 'giggly girls'. She said she would check things out and call up the next day. Well, 3 days later, we called back. We spoke to Dr. Ewing who told us that she had 'completed her investigation' lol. She said that she would split the exam fee with us, as she believed the fee was warranted. (We never did receive any type of refund.) She also advised that the situation with staff was a miscommunication and misunderstanding on our part. She further stated that she had to 'have the backs of her staff'. This clinic has been under new ownership multiple times over the past several years. It will remain to be seen how successful this business will be under this young owner's leadership. When this occurred, I sent Dr. Ewing a private Facebook message (visible only to her). She never responded. I wanted to share with her how upset I was over the entire incident. That was a few months ago. I had written this review at that time, but decided to let bygones be bygones and not post it. Today, we received a package with our pets' records indicating we were not welcome back at that clinic. Dr. Ewing felt that my message to her was somehow 'inappropriate'. In it, I mentioned she needed to be in control of her staff, not let them be in control of her. Anyway, we've been fired now, so I decided to post this. Everyone's experience is different, I'm sure. This was our experience.
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March 2021 by Willow C.
I really like the people here, so kind and empathetic. These people are animal lovers and you can really tell. I know the majority of them do the job because of their love of animals, not for the money. Vets and Vet Techs have a very high risk of depression and suicide. One of my friends is a vet tech for a major animal hospital in California, she sends me many articles on the subject. It's sad. And Vet's often get a bad rap due to their rising costs, they need to offset the cost of insurance much of it due to protect themselves from being sued. With that being said they got four of the five stars because the majority of their products are marked up so high I can get them online for a lot cheaper (example a 3in1 flea tick for $30 vs $20). If they brought the in-house prices down to be more comparable I would certainly buy from them first.
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November 2019 by Kathy T.
Kind caring staff. With great sadness we had to have our lovely elderly dog put down. It was a difficult decision for us, as we loved this dog and she was a member of our family for 13 years. Staff were all respectful, kind and gentle with us and our sweet girl. Yesterday I received a sympathy card from Snake River staff, I'd say that is above and beyond what is expected of an animal hospital that we had never used before. Thank you SR for your kindness.
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September 2019 by Marc F.
Hurts me to write this. After ten years of bringing my family pets in to this business and getting great service we were shocked at our last visit. Staff was cold, uncaring and unhelpful to my wife who was trying to handle two of our sick dogs. The conversation was about money first and our pets last even with a perfect payment record over ten years with this office. it truly hurts me to tell anyone reading this to stay away from this location.
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June 2018 by Cher Atkinson
I was at a real hard time, my 14 yr old pug was finally done with everything. He fought hard and when I called Sue was so comforting and made me feel like family! I will never go to any other vet in the area!!!
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April 2018 by Ginny O.
We love Dr. Ewing, we had a very hard decision to make about 6 weeks ago regarding our 14 year old teacup chihuahua Honey. Dr. Ewing was so compassionate and treated us like we were family. The staff that stayed after hours treated us the same way. We won't take our other chihuahua Sugar anywhere else
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February 2018 by Carlie M.
I absolutly DO NOT recommend this place! In fact, I'll be leaving this review in multiple places in hopes that it will save someone else from what we've dealt with at this establishment and being "raked over the coals" multiple times. We had been customers at this veterinary office for YEARS up until recently. There have been and still great people that work there and we know other people who are still customers there and probably always will be. But, we've decided to take our business elsewhere due to the HIGHLY unprofessional and rude behavior that the staff has started exhibiting on a regular basis. We've spent thousands of dollars here and hundreds of it was unnecessary. We've caught the owner himself running unneeded tests and blood work so he could slap us with a bill reaching almost $500 dollars after not even being in the office for two hours. We also used to spend hundrends of dollars on prescriptions here each month until we caught a clue and started getting them from a ACUTAL Pharmacy which cut our prescription bill in half and then some. I've also had a few instances now that I can't even receive a return call from the Office Manager. Also, they've went through several receptionists that don't have great customer service skills or are just rude in general and prefer to talk over you rather then listen to what you have to say. It seems like their only polite when they can get your money. We use to buy everything here, including $100 forty pound bag of dog food every couple months among other things. But, that doesn't mean anything to them... customers are what make a business and that relationship with some of their customers isn't important to this business at all. There have been changes in management over the last couple years. There have been some amazing people that have worked here and there are some kind hearted people that still work here which is why I'm listing names because someone who has done nothing wrong doesn't deserve to pay for the unprofessional and down right rude behavior by those listed below. *Dr. Varriale - Owner/Veterinarian *Dr. Ewing - Veterinarian *Amy - Office Manager *Sue - Receptionist - Carlie M
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July 2017 by Peter Paullin
Definitely a great choice for your vet pet needs!!
