Emerson House at Riverpointe is a senior living community that has received mixed reviews from its residents and their families. The facility is praised for its dedicated staff, particularly the executive director Tina, who has gone above and beyond to assist families with the transition and ensure their loved ones receive the highest quality of care. The caregivers are described as warm and kind, and the activity director, Barbara, is commended for her excellent work. However, the facility has also faced some criticism, with one reviewer noting that their family member did not form meaningful relationships with the staff during their two-year stay, except for the activity director. The reviewer also expressed concerns about the facility's response to COVID-19, including limited visitation options and a lack of social and mental health support for residents. Additionally, the reviewer mentioned issues with the facility's management, such as a lack of staff to attend to residents' basic needs and the loss of a resident's glasses. Despite these concerns, the facility is still praised for its well-designed layout, small number of residents, and good food quality (prior to COVID-19). The reviewer also acknowledged the difficulty in finding good senior living options, and noted that the facility may still provide reasonable care if families are willing to advocate for their loved ones and supplement the care provided by the facility. Overall, Emerson House at Riverpointe seems to offer a mixed experience, with both positive and negative aspects to its care and services. Families considering the facility are encouraged to thoroughly research and visit the community to assess whether it meets their specific needs and expectations.
We recently visited a family friend at Emerson River Pointe, we have visited many times prior, this was definitely a different vibe. We were able to meet some new staff, Mindy was amazing. Best afternoon visit we have had. Emerson, please keep hiring quality. Looking forward to visiting again. I definitely recommend.
July 2024
I love working with this team! Jolie does her very best to make sure the families feel supported and able to access the care that their loved ones need. They even make reasonable accommodations for pets. I can’t thank you all enough for providing the care that is essential to this community!
April 2023
We moved our mother to Emerson House and could not be happier. Tina, the Executive Director was extreamly kind, helpful and informative. Tina and staff helped us with the transition and made our mother feel so welcome.The caregivers are warm and so kind to all the residence.
