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November 2023 by Vicki Cole
Excellent care & knowledge. Thank you. Picking up our new mattress tomorrow.
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November 2023 by Lisa Pearson
Matthew was great! I can't express my gratitude enough. The situation that brought me in to get a new bed was not a good one and he made the situation a lot better by helping me and showing that people really do care about their customers thank you again mattress firm I will always recommend you. Especially Matthew.
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November 2023 by Mia Mirka
We got our Tempur-Pedic (TP)mattresses here couple months back. Matthew was helping us out. He was super patient with us as we were going back and forth between mattresses. He explained all the different pros/cons, he warned us that new mattress will feel much firmer at home than in the store but to be patient and give it at least 60 days. But he also explained exchange policies they have. He was very knowledgeable on different types of brands and materials and very friendly and frankly honest. Even though we got warned on the firmness we picked firm TP and of course as he said, it was too firm. However we stayed patient and it paid off. It’s the best mattress we’ve owned so far. It helped me to get thru my post surgery recovery!! I could only sleep on my back - for 2 weeks). Tempur pedic is expensive but I understand why. It’s worth it. We also got $600 credit since we bought two mattresses (2 Twin XL for split king). We got some great sheets that I’m in love with as well. We didn’t spend all 600 right away and had $90 leftover which Mathew said we can use within 120 days. We came in today and sure enough that was honored. We got a great deal on another 2 sets of my fav sheets. Very happy with this location and with Mathew’s service. We will be back for our future mattress/bedding needs. Thank you for helping us sleep better ?
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November 2023 by Antonio De La Torre
Matthew was fantastic and very knowledgeable! We had a great experience and highly recommend this store. We purchased four amazing Tempur pedic mattresses and had a great time in the store. Thanks for the excellent customer service!
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October 2023 by Allen Blanco
I purchased a 4 thousand dollar mattress 10 months ago. I was horrible after the second month. I contacted the company and was informed that Beautrest Black had a manufacture defect.The employee stated that it may be a month or so before I could receive a replacement. 4 days later they scheduled delivery.Upon arrival I asked if they had received new inventory and the gentleman said no.After another two months the bed was sacked out again. I once again made contact with yet another mattress firm employee that gave me the run around. Bottom line is after 10 months and me telling them I would return the mattress to the store and tell every customer how horrible of a company they were, they finally returned my money for the mattress only. Now I have platform that they could not or would not take back. Bottom line is the employees lie to you and the managers hide behind the employees.Would not recommend Mattres Firm to anyone.
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October 2023 by Tory Lundy
Awesome customer service. Scott helped me pick out the bed I wanted. Explained everything to me. Excited to get my new bed.
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August 2023 by Mike Unruh
On Sunday August 27th we visited the Mattress Firm at State Street and Gary in Boise, Idaho. Scott was the agent on duty and he was excellent. He helped us choose a perfect mattress and box spring of correct dimensions for the bed frame we had previously picked out. We feel we got a great deal thanks to him. Thanks Scott!
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August 2023 by Jarrett Phipps
Scott was very helpful. He made sure we got the best mattresses for our budget. It was so much easier with his help than if I had done it online or something like that.
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August 2023 by Laura
Needed a mattress for kid’s bedroom. After sharing what I thought we would need, Matthew had a mattress for the kiddos to try out. Good price, quick process. So glad we stopped.
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July 2023 by Andrea
Angie was great, no pressure, I think she would have let me try every mattress there. Thank you for a pleasant experience.
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June 2023 by Kristopher Craig
Scott was extremely helpful and helped me pick out the perfect mattress. We were able to take advantage of their great July sales !
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May 2023 by Krys T
Little did I know when I purchased my beds that they would be recalled and a national lawsuit involved. The inevitable happened and the frames did break and all the welds on the frame failed as my child slept. When I asked for a refund or just to take the frames like the lawsuit informed me to do. They refused and acted like they had no idea what I was talking about and had me jumping through hoops to still end up where I started. if I had known then how absolutely bad their customer service is I would never have bought anything from them. Save yourself the hassle and money long term and take your business elsewhere. It is not worth anyone ones time. If it was possible to give this business a 0 I absolutely would.
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May 2023 by Charles Gonzalez
Easiest transaction I have ever done! Great product at a competitive price. The service was exceptional. I recommend Mattress Firm to anyone in the market for a new mattress.
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May 2023 by Justin Melendez
Angie was very helpful and friendly! She showed me several models and made sure I found the perfect bed. Awesome experience!
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April 2023 by kathryn massie
I had such a great experience with the staff at mattress firm and they helped me find the absolute perfect bed in my price range. I would give them an A+ over again. Thank you Justin and Angie!!!
