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July 2023 by Robert Finley
Good RV repair shop. We were able to get our RV in there for an estimate and they started our repair within a couple days. All of the staff are top notch.
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May 2023 by charles schisel
THE STAFF A CREW WE'RE ABSOLUTELY HELPFUL AND COMMITTED TO GETTING OUR PROBLEMS FIXED, THEY DO OUTSTANDING WORK ?? KEEP UP THE EXCELLENT WORK FELLAS!!! THANK YOU SO MUCH!!!
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July 2022 by Troy Allen
Very friendly and professional service. Randy, Butch and Brad were outstanding ?
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May 2022 by Vince Leedy
Michelle was super. Very pleasant and professional.. She knows what she is doing.Recommend. Will return.
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April 2022 by Mike & Gale
I am so thrilled to write something good. Had some work done in the service department this week. Right away when I first called and spoke with Justin I believed I would be well taken care of. My belief was proven out. Great work, great customer relations, great people. Mr. Nelson should pay whatever it takes to keep Justin, he is a great investment for you.
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April 2022 by Darin Rogers
I took my trailer in to have some warranty work done on it. It was there for about two weeks and I had 6 items that needed attention and the most important one was the screws are falling out of the bracket on the Murphy bed. All of the screws are still tripped and loose. It doesn’t even look like they touched it. Also there is a block of wood that is mounted to the side that the bed brackets slide into and the block is about ready to fall off the wall still. I also had them fix the wall that is behind the stove that was popping out. They fixed the wall but left me with a nice mess on the floors and the countertop.I’m not the type of person to complain about stuff but when you pay $21,000 for a trailer I feel like the workmanship should be a little better than this. I will now have to take it back and not be able to use my trailer again this weekend or I will just fix it myself.
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December 2021 by Kirby Rider
I want to say we had an amazing experience with Jeremy B. We went in just to look at a few RV's as we are about six months away from buying.We explained our situation and timeline when we met ont the lot. Most sales people abandon us at this point, and we don't blame them with working on a commission. Not Jeremy though ... he stuck with us for almost an hour. Made us feel like the most important person there, knowing that we weren't leaving with anything today and he never pushed anything once.Just great conversation and he learned a lot about our family and plan. Ran us through a bunch of possible scenarios after he understood our situation and then walked us into the perfect rig that we will most likely be buying now from Nelson's.You all have one of the best sales people I have ever met!
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December 2021 by James Malloy
Worked with Justin. Not as fast as Camping World, but faster isn't always better. Great service. Willing to listen and address your concerns. If something isn't right, they fix it. Was told about them by friends, know where I will go from now on with my concerns.
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November 2021 by Russell Antonucci
it's a great place to get a RV for all your camping and adventure needs
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September 2021 by Lawerence Hernandez
The service team here is amazing! Led by Bill Baker, their team has been very accommodating and helpful despite our legal issues with a Keystone product we purchased from them. Recognition to Jason Craig as well who has fixed more factory issues than we can count!
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August 2021 by Jebediah Tubbs
Great buying experience! Very competitive price! wonderful after purchase followup care. I am super impressed.
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June 2021 by John Crippen Wildcatjohn
Randy was my sales person and he was so down to earth and honest that I think I’ll go back next year and buy another RV from him. Great staff not pushy at all!!
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February 2021 by Gerald Johnston
The Service at Nelson's Annex is awesome
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January 2021 by Ali Abrahimia
I live in Nashville and left my RV here with a list of repairs and the rep was friendly and reassuring about the work to be done. A friend of mine picked it up and drove it back to Nashville for me and upon receiving it I was excited to have everything fixed. However, NOTHING was fixed and they even charged me for the work and parts. I literally went down the entire work order submitted by the tech: Removed and fixed the fridge, repaired the exterior shower, replaced the fantastic fan, replaced the sink knob, etc... NOTHING had been done and they charged me over $700. Not to mention, I wasted over $2k paying my friend to drive it back to Nashville when I could have just driven it myself had I known that nothing would ever be done. I don't understand how a shop can take people's money and then lie about the work done. What a complete let down. I was planning on selling the camper after getting it fixed by a reputable company. Now I'm stuck with the same issues and out nearly $3,000. I rarely post bad reviews but there is no excuse for stealing from people. Thats what Nelson's did. They literally stole my money and more important, wasted my time. I should be compensated for my losses but it's not even worth the time. I just mark this as a loss and a lesson learned. Make sure you check your bill of sale AND the test all the work before paying them. Don't end up screwed like me.
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December 2020 by Angela Stewart
Terrible customer service, boards with staples and Nails in the parking lot... we came here for service and I was highly disappointed, if you want your RV actually fixed don't take it here.
