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June 2023 by Lyndsee Russell
Worst customer service I have ever experienced. Had no interest in helping me and marked my package as undeliverable due to incorrect address because they didn't have anyone to deliver it. When I went down there to pick it up, they weren't willing to help me locate it. Told me to wait until it was attempted to be redelivered, during a time I would not be home.
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July 2019 by Hairam H.
This is the worst USPS ever!!!! They are not respectful of time. I had an appointment today and had me waiting forever. Not only did I loose 40 minutes of my life, but I also was an hour late to work. They need to be trained and assist their customers with respect. Dont waste your time here and go elsewhere for your passport.
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July 2019 by Viririana O.
Their supervisor is so rude and always in a rush, she was not helpful!! Doesn't explain why they can't find your package just says it's not here!!
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July 2019 by Abby M.
I had an appointment today at 7-12-19 9:15 for a new passport and photo I received an email to arrive 10 min early I was in by 8:50 was told to wait behind the glass doors by the p.o. box and wait till my appointment my appointment came and was still not being seen I asked 3 separate people to help me and see what's happening one lady asked why I'm standing there and told her was told to stand here and she saw it was 9:20 and that I was late and she went to the back and didn't help me and continued to help other people with there delivery I got tired of waiting and left at 9:50 with nothing they just stared at me and continue to ignore me don't ever make an appointment there's no point go somewhere else bad costumer service will never return
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June 2019 by Mariam C.
The best experience I have ever had at a post office. I was so nervous going in due to the negative reviews on yelp, but so glad I went in anyway. It was the nearest post office available and I needed to ship a item out. It had been some time since I had mailed a package out so I had no idea which box to pack it in and which option to go with. An employee approached me asking if I was looking to send a package out. I told her yes, but that I needed some help. She dropped what she was doing and walkes me through it from beginning to end. She even went through a few options to get the most affordable rate for me. In the past, I was told to use my own tape to wrap up the box. I grabbed one from the post office to use then purchase, but she told me not to worry about it and packed it for me for free. Wish I had gotten her name. Thank you for making my morning with your kindness and sense of humor and for providing excellent customer service!
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March 2019 by Jason W.
I just moved here in Chino from PA. This office has Kiosks and counter service. My wife and I were welcome right away. I came in with loads of customers and thought that will be a bad day per my past experience. After I finished my express mail label and worker helped me right away. The line of customers disappeared like magic. Very efficient office. I am glad this is my home office. Thank you.
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March 2019 by Melissa M.
AMY IS CRAZY!!! apparently she is the manager there but something has to be done because she is way crazier than I've ever witnessed someone act. As soon as 5 o clock hit she literally was pushing people out the door saying they couldn't come in so the customer went to the other door and Amy pushed her out yelling that she wouldnt be helped. She was running around yelling at her employees to lock the doors as they looked terrified. Then I was next in line and she asked what I needed I said a receipt for my drop off she took my package as she ran around locking the doors. I told her to give me back my package and she said no for the employee to take the next customer and she would help me once she was done. I had already waited in a long line and now I need to wait until she is done running around like a crazy person. Amy you're a horrible manager and need to be fired asap. Stay home no one wants to deal with your horrible treatment.
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February 2019 by Chely C.
I went to mail some package and the lady that helped me was so rude. I've never had such horrible and rude service. She even rolled he eyes at me and treated me with such disrespect. Unbelievable!!!
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January 2019 by Delvon M.
This is probably my favorite post office to visit even though it's a little further from when I live. The staff here is helpful and always pleasant when dealing with customers. The only downside I can see with this place is that they don't open till 9am(most offices open at 8:30am). This place can get busy real quick as it isn't as big as other locations, but this staff works diligently to ensure that rarely happens.
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January 2019 by Brinetta T.
I see all the negative reviews and I'm shocked. I am thrilled that the office is open 24 hours a day so I can collect mail at my convenience. My box is small but they provide a key to a larger box when big items arrive. Since this small office is highly used, I often saw extra workers available to assist with small needs to get people though the line quicker. I honestly love this site.
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December 2018 by Effie C.
Worst post office ever. Every time is like a nightmare coming here. The employees are lazy lame and arrogant. Would give it 0 star if I could.
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October 2018 by Gregg P.
THE worst post office.. holding packages PAST delivery dates. every time I go in its like getting a rout-canal. people in the office are rude. the people that deliver the mail are even worse... mail carrier keeps putting notices in my mail box about cars being parked in my of the box.. its not MY car. its a STREET cars pack there.. there aren't any no parking signs by the mail box. do your job get off your a** and put my mail in my box. I've had many days where mail wasn't delivered.. I go in and complain and nothing happens... anyone else have any ideas on what to do?
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September 2018 by C V.
ZERO STARS!!!!!!!!!!!!!!!!!! I have had 3 mail packages lost/stolen within 7 days!!!!! AND 1 replacement box was tampered with missing items!!!!! this is absolutely very inconvenient!!! I just moved to chino about 3 weeks ago and this has NEVER EVER happened!! I'm reading all the bad reviews, and seems like there's many missing packages out there! what is going on USPS!!!!!??? This is HORRIBLE!
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June 2018 by Nick Bailey
Great service!
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June 2018 by Ginnie N.
what a joke these people are drove right past my house and didnt deliver the mail they all need to get fired
