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January 2024 by Paige Patterson
Great service with a late incoming flight. Car was great- new, clean and drove well.
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December 2023 by rachelle delong
Great, friendly customer service upon rental pick up also efficient and easy. Great rental car.
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October 2023 by Martin B
Great customer service by Avis Team member - a real professional with a great attitude!! Clean vehicle with easy pick-up and drop-off. If you're looking to rent a car upon arrival in Sun Valley, Avis should be your 1st choice!!
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August 2023 by Wayne Bailey
I have been a loyal Avis customer for years but my experience today will be the end of that. I picked up a car in 8/5 at 11:30 AM and returned it on 8/6 before 7:00 AM but was charged $139.00 for an additional day. This is outrageous and totally unfair. I will not rent from Avis again!!!
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May 2023 by Zach Sloan
Great Avis location and awesome staff. Deserae (and Brock) go above and beyond and their customer service is incredible. They helped me resolve a bad situation with car out of Jackson WY whose team there couldn’t have been less helpful but Deserae worked hard to fix everything and even went and got the car for me to make sure it was working before their office closed for the night. Thank you!!
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May 2023 by Ty Helkenn
Claimed I that I got a chip in the windshield and i know for a fact that it was like that when I picked up the car. But Desarae was very helpful on getting me all set up and she was very nice to work with.
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April 2023 by Carla Koeplin
Employees are extremely helpful and personable,and I've enjoyed every rental experience ,every request I've had has been hassle free,they make it happen
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March 2023 by Spencer Marsh
The reps could not have been nicer. They helped me upgrade last minute to a minivan and were very accommodating and friendly
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January 2023 by Stephen Carter
They didn't have the car I reserved, so they upgraded me to a very nice SUV. I was very pleased with the staff and service.
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January 2023 by DIANE YELISH
Be very careful when you pick up your car in the winter. When you ask for 4 Wheel Dr. be sure you get four-wheel-drive as you need it in the ice and snow and storms at Sun Valley and Ketchum. I did not get that and was stranded to four different times on ice where people had to push me so that I could move my vehicle, and also the danger of sliding into another vehicle, or being stranded in the middle of the street.
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January 2023 by Jimmy Oppenheimer
DO NOT rent a vehicle from this location. I made reservations 6 months in advance with the #1 requirement that the vehicle be 4WD. I reserved a 4WD Toyota 4 runner. Avis misrepresented the vehicle reserved and did not provide a similar 4 wheel vehicle as advertised.The vehicle rented was 2WD and got stuck by sliding into a snow bank. I immediately contact the agent in Hailey and confronted the situation. The local agent deflected all blame to corporate and at the end of the day did nothing of service to accommodate the situation. Within 3 minutes I called HERTZ located 8 inches away from the AVIS counter and rented a larger 4 WD suburban for the same rate.Avis Hailey is in a resort town, service is paramount and AVIS Hailey was only interested in renting a 2 wheel drive vehicle and making a buck. If you are a client that needs a car rental company that has your back in extreme conditions, like the NW, and values customer service. Look anywhere but here.
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October 2022 by Jill Parker
Very helpful staff. Friendly and accommodating! The car was perfect and made my trip easy.
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July 2022 by Alex Marsh
Great service and very nice car. Thankyou!
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August 2021 by Joyce Young
Fast & friendly service, the SUV we rented was outstanding. Will rent again from Avis if we ever need a rental. Very satisfied with their service.
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April 2021 by Cesar Carrillo
The car was perfect and I didn't had any issues getting the rental.
