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June 2024 by Preston Herfel
Great experience at this store. Although AT&T didn’t provide the coverage at home I needed I still appreciate all this store did to help me. Lillie gave me a sim from her own account to test AT&T with my own phone. This gave me an opportunity to test there service without any commitment and I really appreciated it.
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June 2024 by The E’s
Greg helped us this morning for our business line. He was extremely helpful and knowledgeable. He really took his time to make sure we are getting the best service and was very kind to greet everyone that entered the store. I am so thankful that we came here and spoke to him.
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June 2024 by Jacob Wood
Lily had great customer service and was so helpful in finding what I needed. Very informative!
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May 2024 by Turner Sutton
Jonas was great, helped me out with what I needed professionally and efficiently.
Ended up trading in my phone for a 15 pro max, and am stoked with the decision.
He was very informative and answered my questions well. Thank you for service. ??
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May 2024 by Shannon Christensen
Visited the Hayden prairie store and had a great customer service experience. Jonas helped us out with questions regarding the data breach along with getting new phones. I recommend this store for your AT &T phone services.
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February 2024 by Tawni Jenson
Had the absolute worst customer service experience of my life at this location today. The manger “Lilly” think the lied about her name first off…she was extremely rude and disrespectful to me and my mom. We purchased new smart watches five days ago and one of them had not been working and went into the store this morning and got told to call tech support on our own…left the store called tech support who was awesome and had us factory reset the watch and it still didn’t work…called back tried the same process 2 more times so a total of 3 factory resets and the rep finally said it was a faulty product and to take it back to the store to exchange or get refund (both tech reps extremely nice) got back to the store for the second time and Lily was extremely dismissive told us we could not return our product even though it had only been 5 days since day or purchase…she yanked the watch from my moms hands and told us to let her do her job and fix it and that she had to go through this process before she could refund us for the product…I simply told her even if she got it working we didn’t want the watch and wanted to return it and she kept Insisting it was working when I proved many times it was not getting any notifications…she kept telling us the cellular data is connected and working and that it was just lagging from us resetting the watch…again I asked for it to just be returned and she still told us she couldn’t take our return and that we would have to come back in a few days when the “the other” manager would be in…she then asked us to leave the store and wouldn’t do nothing else for us! On our way out I told her we would call the 611 number to get return and she said good luck I’m going to notate ur account that everything is working correctly I just laughed and left the store…called the 611 number and immediately got results and a helpful rep who was able to refund us everything and even said this new model of the se9 has had tons of glitches and she was not sure why the store manager would not do our return as we were within our 14 day time period.
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January 2024 by John Webb
Staff worked hard to find a screen protector for my iPhone 11. They did not have one on hand, but figured out that one for an iPhone 12 would fit and promptly put it on.
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January 2024 by Pat Miller
Gregory quickly diagnosed my problem and had it fixed in a few minutes. He was polite, kind, patient and very efficient. A great employee and represented AT&T very well.
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January 2024 by Benjamin Fox
Great place to get a phone service
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December 2023 by Jackson Ives
Tyler and Alyssa helped me out today with my complicated questions over the phone about a new I Pad, and were more than accommodating and friendly. Before I arrived they set up the sale and got there ducks In a row for me. This was my fastest in and out experience in the phone industry EVER! Thanks Hayden AT&T. Yall have your stuff together.
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November 2023 by Bean G.
Great, don't go to the alberstons one...period marry me lily
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October 2023 by Jessica Roberts
Lily was the lady taking care of us and she was amazing!! Helped me and my mom with all of our questions and more. Super positive and happy. I usually have a good experience at this store in Hayden Idaho but this was the best experience. She did a great job.
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October 2023 by Katherine Marie
LILLIE is AWESOME! She took such great care of my husband and I! Wonderful personality and super helpful! We are so grateful! Happy to have AT&T now! :) Thank you SO much!!
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October 2023 by Kimberly Robinson
Great store!! Helped me so much. I had two horrible experiences at the ironwood location and as a last resort figured I would come here and Elijah helped me and made a problem that according to the Ironwood store “couldn’t be solved” (after only trying for two minutes) fixed in less then 5 minutes. Elijah knew I was frustrated and at no point did he make me feel unjustified in it. I can not recommend this store enough, (mostly Elijah) it is completely out of my way but will only come here from now on.
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September 2023 by montana wild Roberts
Lily was the lady taking care of us and she was amazing!! Helped me and my mom with all of our questions and more. Super positive and happy. I usually have a good experience at this store in Hayden Idaho but this was the best experience. She did a great job.
