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December 2023 by Laurie F.
I set an appointment over the phone with Lake City Auto Care in Hayden for December 14, 2023. When I set the appointment, no effort was made to give me a quote for the standard things I wanted done to my vehicle, which included an oil change and replacing the spark plugs and spark plug wires. I found this to be unusual. There was also no quote given for replacing the parking brake wire, which I let them know was severed right where it enters the rear brake drum. I know they have books to consult that provide the typical labor hours for each vehicle make and model, so it was the first red flag. I have a 2002 Nissan Frontier. When I arrived and had confirmed my information, I waited in the lobby for a while and then received quotes. I was quoted $600-plus to replace the spark plugs and wires. The oil change cost was typical and not exorbitant. I opted to not have either service because of the ridiculous price.Then, I was told that they needed to do a visual inspection on my severed parking brake cable. At first, I did not realize that they were going to look it over right where it was parked on Atlas Road. Several minutes later, when I realized that it was the service advisor that was going to do the visual inspection, I went outside to see. I was told that they would have to overhaul the entire thing. When the service advisor told me this, he was pointing at the rear brake cable on my truck, not the parking brake cable. When I called him out on this, he insisted at first that they were one in the same. This is not so! I had to state this a few times to get the idea across that I know the two are not the same and that I simply needed them to replace the parking brake wire as it entered the driver's side rear brake drum. I pointed to the driver's-side rear brake drum cable to both demonstrate that I knew the difference between it and the driver's-side parking brake cable and to show the former was not severed where it entered the rear brake drum. At this point, the service advisor was smirking. He told me that the driver's-side rear brake drum cable was disconnected where it branched off closer to the center underside of the truck. I told him that have never had problems with my rear brakes, only the parking brake cable. He showed me where it was disconnected, and there is indeed something disconnected, but I am not sure which of the two cables it is. After I write up this incident, I will check to see which cable someone has disconnected. The service advisor made no mention of the parking brake cable whatsoever. The latter was the object of my service request.Unfortunately, he had likely several minutes to disconnect whichever cable before I met him outside. I did not directly see him disconnect the cable. When I approached my vehicle, he was doing the visual inspection with his hands on something and had clearly pulled with a strong tug on something in that same area where the cables branch off to either wheel. Since my vehicle was right on Atlas Road, it was unsafe for me to inspect which cables have been disconnected. He did show me a cable that appears to be disconnected. He was saying that it will be expensive because they do not know where they have to feed the cable back to in the front of the vehicle. Immediately after writing up this account, I will check to find out which cable has been disconnected.
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November 2023 by Jo Do
I had a rocky start at Rathdrum location, and it was clearly mostly a miscommunication. My warranty fix on my Ford was moved to the Hayden location, where a Ford specialized tech took over.They were very apologetic for the miscommunication and got me a loaner vehicle, while i waited for this Turbo job to get fixed. Which was fixed promptly.This five stars goes to Hayden Location Lake city Auto. Shout out to Jess, thank you for your help. Shout out to the Ford master tech, i appreciate you.
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November 2023 by Richard M.
Honest, reliable mechanic, his name is Robert He the person that I would take my truck in anytime, did not charge me anything higher than the other competition.
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October 2023 by Phillip Evander
They've had very good quality service the last 10 years I've been getting service through them. Their inspection service helps you identify which problems you need addressed better than others I've been to and they can help you prioritize if it is something critical or something you need to keep an eye on and it comes free with every oil change. They recently did some major high mile maintenance on my 04 F150 and now it rides like a new truck and on top of that they were able to get my instrument cluster repaired so hoping to push this vehicle over the 250k mark. Would highly recommend their services. At the very least check them out for their oil change with complete inspection and you will probably be surprised how thorough they are.
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October 2023 by Allison Jones
Had a great experience here! They were very thorough and comprehensive in their diagnostic/quote and it was exactly what I needed. They were honest about what were the most urgent things that needed fixing. They did a great job and I am impressed. ??Services: Tires
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September 2023 by Georg Bobella Jr
Great repair in my MB E320 & advice & answering my questions by front desk & teck working on my car was outstanding. Should have been my first stop. I will definently use Lake City Auto Care again with a second thought. Thank You muchServices: Auto engine diagnostic
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September 2023 by Jeffrey Laird
Lake City Auto is the areas top repair shop. Their attention to detail and the quality of people that work there are some of the best I have ever seen. I am very thankful to have found and used them for several repairs and I'm always totally happy and satisfied when they are done. Keep up the great work. ?Service: Transmission
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September 2023 by Peyton
Amazing service, always ready to help out in every way they can! Replaced the door lock actuator, I was worried about vibration in the door around the speaker, so they took a look at it, replaced some old wires to make sure everything was in its best condition and the whole double check was completely free. I have a very wide lifted 2500 and 14 inch wide tires, and they have no issues whatsoever! Highly recommend, especially for those with built trucks!
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September 2023 by Jeremy Hatley
I’ve had my car worked on twice so far with this place and I have been impressed. They have workers that truly care and their communication is great. Reasonable priced, a lot better than a dealership, of course. They aren’t pushy about anything but they just let you know what else is recommended for your vehicle which is very nice. Highly recommended place.
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September 2023 by Michael Lundy
Buenos Dias everyone... it is with pleasure I share this review of Lake City Auto Care, Hayden, ID. I was referred to them by another very satisfied customer a few years ago and we've had a number of things worked on with two of our vehicles. I've always been happy with the way we've been treated and the honesty that was evident in how we've been treated. Quite often our final bills came in lower than the estimate up front. The diagnostic services are exemplary... thank you LCAC! I highly recommend them... both their customer care and mechanical expertise.
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July 2023 by TD Condos
First time visit to Lake City Auto Care and I was very impressed with the professionalism of the staff. I am confident the service was just right for my 2007 Dodge Ram 2500 6.7L Cummins. The auto mechanic explained what his inspection discovered and how critical or not, the repairs I might need in the future.They also email the inspection report and estimated costs.Services: General repairs & maintenance
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July 2023 by Jeff Goodey
When I called the first time, that wait time was the middle of the month due to how busy they are. They called me back and were able to get me in sooner. They had a loaner for me which is clean and runs good. So far, service had been great.Highly recommend this place. Top notch service and repairs.Services: Transmission
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July 2023 by Jacob Hicks
I brought in my 2000 BMW 540i to have a diagnostic done and Angela at the Hayden Lake city did an amazing job with helping. I was able to view a whole list of concerns from my phone and they even included prices of each concern! We agreed that the tires needed to be replaced so I had them do those first at a very reasonable price. Communication was great, very friendly, Hayden lake city auto are honest mechanic. This shop definitely exceeded well over my expectations. 10/10 for sure!Service: Tires
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July 2023 by Dan Deyoung
Lake City Auto, specifically Angela, is fantastic. I brought in a 15 year old BMW 535xi that’s lived a hard life and had recurring issues. Angela and the team was able to prioritize what needed fixing and handled it at a very reasonable price. I appreciate that she recognized where I was at with the car and fixed what was important to me. Based on this experience, I highly recommend this shop and have already brought other cars to them to have them inspected and the needed maintenance done. Thank you, Angela!Services: General repairs & maintenance
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July 2023 by Maddy Henderson
Had some REALLY unfortunate events with a car we recently purchased. Had to get thousands of dollars in repairs and I could not be more thankful Lake City Auto was the ones to do the work. I called OFTEN, always had lots of questions, and they even made arrangements in minutes -when I was out of a vehicle with no word on a rental car through my insurance - and got me into a loaner vehicle FREE OF CHARGE for an entire month while my car was getting worked on. This (tired and overwhelmed) momma is forever grateful! They have amazing warranties on the work they’ve completed as well - such an extra sense of comfort. THANK YOU LAKE CITY AUTO!!Services: Transmission
