January 2025 by Jim Christy
This company is at the top of my list in SERVICE as well as Product.
Due to my lack of attention, our Advanced Water Systems went without maintenance for probably a year or better. It had shut down and the salt in the tank was rock-solid. I thought maybe we'd have to replace the whole damn thing.
I called RON, their local manager, who honestly tried to walk me thru the process of re-starting the system via Facetime phone. He, however, sensing that I wasn't really up for the job, sent MATT who arrived this afternoon and put the water softener system back in action. It took him a while because there was a lot to do. But it's now done, and we again have soft water.
Kudos for both.
