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October 2023 by LMAO Lazzered
Purchased my brand new 2019 wrx sti through these guys had nothing but the upmost respect for all of them they made everything happen to get me into my brand new ride beyond blessed I got to work with everyone on this crew 10/10 experience with everyone there
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October 2023 by Gwendalynn Grey
Sar and his team have gone above and beyond to work with us and make certain that we got into the car that we needed. I appreciate their friendly and knowledgeable customer service.I ?% recommend this dealership and will definitely buy from them again!!
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October 2023 by dakota lund
The two stars is for the truck I purchased. Not half bad. Runs like a champ only needed 300 in repair so far. But. That was suppose to be covered. I had a written agreement from the owner. He never followed through. I called many times getting the run around until they stopped answering all together. My truck was never cleaned or anything either. Sold with a broken windshield and needed headlight repair which i did myself. The salesman was nice, his name is George. But he failed to follow usual protocol for taking a pre approval check that drew out the process for weeks. I was able to hold the truck for the time which I appreciate. But felt that was very unprofessional. And minor compared to the treatment i got after. I wanted to buy with a warranty through there provider but had to drop that due to loan circumstances. I feel better now after having the truck looked over. Seems like it will work out. I feel lucky to have got them down 1.8k less then what they wanted for the truck. They where charging more due to poor valuing of the trade in they did with it. So they say. I cleaned the truck. Between the rust and the things I found inside to include coke, I'm skeptical of how this truck was acquired. I would not recommend this dealership. They are sketchy, un true to there word and unprofessional.
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October 2023 by Jocelyn Mortensen
Below book is the absolute worst dealership I have ever worked with. I have been trying to buy a truck from them and they never sent my stuff off for the loan after over 3 weeks. They never return phone calls or answer their phones. Also after over 3 weeks of me trying to get this truck, they have sold it. Still haven't heard anything from them. If I could give negative stars, I would.
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September 2023 by Richard Hicks
My daughter bought a car from here and in 2 days it broke down they worked on it for 2 months and now it leaks oil right out of the heads. I took it to another mechanic and the motor is ruined. The owner won't respond to my calls or texts. Watch out for this place
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September 2023 by Brittany Vazquez
urchased an SUV and the check engine light came on 2 days after, took the vehicle in and they were willing to take a look at it. They said it was just a sensor and repaired it for us. A month later the light came on again, we took it to a local mechanic shop and it needs a new motor. Not only that but we did not get a bill of sale and they held the pink slip from us stating that it was the banks “protocol” and we get it once we make the first payment. Come to find out that is illegal and they do it to ensure the customer makes their first payment and gets them off the hook for being financially responsible with the bank!! These guys are crooks!! Not only do they sell garbage vehicles they lie and cheat their customers just to make a buck!! Stay away from this dealer.
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September 2023 by Brittany V.
Purchased an SUV and the check engine light came on 2 days after, took the vehicle in and they were willing to take a look at it. They said it was just a sensor and repaired it for us. A month later the light came on again, we took it to a local mechanic shop and it needs a new motor. Not only that but we did not get a bill of sale and they held the pink slip from us stating that it was the banks "protocol" and we get it once we make the first payment. Come to find out that is illegal and they do it to ensure the customer makes their first payment and gets them off the hook for being financially responsible with the bank!! These guys are crooks!! Not only do they sell garbage vehicles they lie and cheat their customers just to make a buck!! Stay away from this dealer.
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August 2023 by jordon aeschbacher
We had a very positive experience buying a car here. Jorge helped us out finding the right car and they even filled the car with gas and changed the oil in it! We got a great deal on a nice car and would highly recommend checking these guys out.
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August 2023 by Kayla Cappo
Im going to start off this review by saying, I think reviews are very important. I think they can either help people save money or feel better about spending their money and supporting a certain business. With that being said, my review is going to be long winded and if you intend on doing any type of business with Below Book Auto Sales, then I advise you to read my review. Years ago in 2015 my husband and I were looking for a truck. We went to many businesses and decided on Below Book because they had what we were looking for, were happy with the people working there, etc. We got the truck, had no issues and that was that. Fast forward to this year, we are ready for a new truck and decided to go back because we had a good experience before. My husband and father-in-law went looking and found a truck they loved. It did have a couple problems but they promised they’d fix that before we drove off the lot with it. We were having a bit of a hard time getting approved without a certain down payment so the manager was willing to work with us to make that part go easier. We got approved, they thought they had fixed the problem with the truck and my husband drove off. The next day we noticed the problem was back. We were very concerned and not going to lie, frustrated. My husband took it back the next day and the manager promised to get it fixed, especially since the issue was happening before we got the truck and they thought they fixed it. We called a mechanic with no ties to the company at all and they said it was still safe to drive until it was fixed based on what we explained was happening. My husband took it grocery shopping tonight and it broke down. He tried fixing it for a while but eventually didn’t know what else to do other than call the manager (we hadn’t even had time to get insurance on it yet, that was the goal tonight/tomorrow morning). The manager dropped everything he was doing when my husband called, immediately went to my husband, helped push the truck into a parking spot, and is having it towed to the dealership to have the problems fixed as soon as possible. Was very apologetic and gave my husband a temporary car to drive until the issues with the truck were fixed. I think customer service can make or break a company. Although we’ve had mechanical problems with the truck, I’d still be ten times more likely to come here than anywhere else because of the customer service they’ve displayed, they’re kindness and quickness to get this fixed has been unmatched and surprising. I will update my review as this week goes since they will be getting the truck fixed this week, but I wanted to write one right now based on the experience we’ve had the last couple of days because I think it is very important. Customer service and good people are the most important part of a company and they’ve displayed both. Don’t let the mechanical problems we’ve had with the truck deter you from coming here, like I said before, we had bought a truck from them in 2015 and there were absolutely no problems whatsoever the whole time we had the truck. The fact we are having problems and they are willing to fix it and going out of their way to make it right, should assure you that you’ll have a good experience with this dealership. I will also update my review when we get the truck back and see that it’s fixed!
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August 2023 by Casey Summers
These guys were so helpful and knowledgeable about the car buying process. It was a much more pleasant experience than the many other dealerships we visited during our car search The directed us to a good credit union with a below average rate.I usually don't leave reviews, but I can't say enough about how friendly and helpful these guys were.
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August 2023 by Keri Ley
Jorge and Sar were awesome. Test drove the Jeep in the morning and they got the deal done so that I could take it home that same day. It was a great experience. Thank you!!
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August 2023 by Crystal Moore
ATTENTION CAR BUYERS: START & END YOUR CAR SEARCH AT "BELOW BOOK AUTO SALES!**SAVE YOURSELVES a HUGE CAR BUYING DILEMMA & HORRIBLE HIGH PRESSURE, OVER PAID,VEHICLE PURCHASE that YOU LATER REGRET!LOW BOOK AUTO is the PERFECT dealership that you can 100% trust before and after your car purchase! They are simply a "One Of A Kind" find that has earned my business for life! HONEST, Amazing, Kind, Trust Worthy, Above and beyond my expectations, with no "Auto Buyer Regrets!" They were 100% honest & willing to help find any car that I was interested in! I ended up purchasing a Ford Fusion with the decision to buy and keep for 6 M to 1 Yr (maybe a bit longer because I'm loving this car) & then sell & purchase up to get me the vehicle of my dreams! :) They will begin) looking for my next car soon. They are really willing to help you with whatever you are wanting! Everything on their lot was inspected & after sale they gave us a free FULL tank refill of Gas, free first Oil change, & new floor mates! No asking or anything. They were efficient in finalizing everything! We didn't ask for the extras which they threw in after we bought the car. They just did it because they cared!!We bought a 2015 Ford Fusion $2K below any other dealer! We couldn't be any happier! "BELOW BOOK AUTO SALES," is the only place to purchase with confidence! We Love each of your committed staff & we will only work with you from now on for any future auto purchase needs!!Go see them today! They are the one stop shop to buy a vehicle with confidence! I promise, YOU Won't regret It!?Thank you so much, to each team members at "LOW BOOK AUTO SALES" who helped us in our no pressure and positive buying experience! We look forward to working with you again very soon! ???❤️ The Moore Clan ❤️PS.. Vehicle purchase approx 2½ months ago. TPSS.. Tell them that Brianne and Crystal sent you in for a great buy! ? No hassle purchase!
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July 2023 by Nanners 04
? Cheers to LOW BOOK AUTO SALES! I purchased my first vehicle through Low Book Auto Sales and WOWZA... What a great experience! After spending countless, frustrating and overwhelmed hours and DAYS out looking for a new (used) to car... I stopped by Low Book Auto Sales and finally had a great experience with a great company! No more anxiety, frustration, hostage feeling, buying hassles! No pressure, and just honest, to the point information needed... Placed quick finance application and.. DONE! Next day to purchase the vehicle, they sent me to the Credit Union (Mountain America which they recommended and got me financing without any CO-signer). The next day, I went back to dealership and walked out the door with a very nice, reasonable car and the confidence of knowing I got a very good deal! When I finalized everything, they gave me a free tank of gas, first oil change at Grease Monkey and brand new car mats! I never asked for the free items but was so very GRATEFUL for the extras Benefits they added and have to me freely and unexpected!! I was so grateful! I really appreciated their service and told them I'd be sending in friends and family members in need of a new vehicle!My next car needs... I will by pass all the high pressure, frustration and horrible experiences with other dealers and head to Low Book Auto Sales! A special thank you to all of the team at LOW BOOK who assisted me with my first car! I'm sure we will see each other again! Again, Thank you all so much!After my vehicle purchase experience, I have referred several Co-workers and a family member! They've experience the same great service and top notch customer care! It's refreshing to have an honest and trustworthy place that I can make referrals to! Thank you LOW BOOK AUTO SALES I'm grateful to know that I have new friends I can trust! Go see them for YOURSELVES! Thank you again...?❤️ Nan
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July 2023 by TigerLady01
ATTENTION CAR BUYERS: START & END YOUR CAR SEARCH AT "BELOW BOOK AUTO SALES!**SAVE YOURSELVES a HUGE CAR BUYING DILEMMA & HORRIBLE HIGH PRESSURE, OVER PAID,VEHICLE PURCHASE that YOU LATER REGRET!LOW BOOK AUTO is the PERFECT dealership that you can 100% trust before and after your car purchase! They are simply a "One Of A Kind" find that has earned my business for life! HONEST, Amazing, Kind, Trust Worthy, Above and beyond my expectations, with no "Auto Buyer Regrets!" They were 100% honest & willing to help find any car that I was interested in! I ended up purchasing a Ford Fusion with the decision to buy and keep for 6 M to 1 Yr (maybe a bit longer because I'm loving this car) & then sell & purchase up to get me the vehicle of my dreams! :) They will begin) looking for my next car soon. They are really willing to help you with whatever you are wanting! Everything on their lot was inspected & after sale they gave us a free FULL tank refill of Gas, free first Oil change, & new floor mates! No asking or anything. They were efficient in finalizing everything! We didn't ask for the extras which they threw in after we bought the car. They just did it because they cared!!We bought a 2015 Ford Fusion $2K below any other dealer! We couldn't be any happier! "BELOW BOOK AUTO SALES," is the only place to purchase with confidence! We Love each of your committed staff & we will only work with you from now on for any future auto purchase needs!!Go see them today! They are the one stop shop to buy a vehicle with confidence! I promise, YOU Won't regret It!?Thank you so much, to each team members at "LOW BOOK AUTO SALES" who helped us in our no pressure and positive buying experience! We look forward to working with you again very soon! ???❤️ The Moore Clan ❤️PS.. Vehicle purchase approx 2½ months ago. TPSS.. Tell them that Brianne and Crystal sent you in for a great buy! ? No hassle purchase!
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July 2023 by Google user
ATTENTION CAR BUYERS: START \u0026 END YOUR CAR SEARCH AT \"BELOW BOOK AUTO SALES! **SAVE YOURSELVES a HUGE CAR BUYING DILEMMA \u0026 HORRIBLE HIGH PRESSURE, OVER PAID,VEHICLE PURCHASE that YOU LATER REGRET! LOW BOOK AUTO is the PERFECT dealership that you can 100% trust before and after your car purchase! They are simply a \"One Of A Kind\" find that has earned my business for life! HONEST, Amazing, Kind, Trust Worthy, Above and beyond my expectations, with no \"Auto Buyer Regrets!\" They were 100% honest \u0026 willing to help find any car that I was interested in! I ended up purchasing a Ford Fusion with the decision to buy and keep for 6 M to 1 Yr (maybe a bit longer because I'm loving this car) \u0026 then sell \u0026 purchase up to get me the vehicle of my dreams! :) They will begin) looking for my next car soon. They are really willing to help you with whatever you are wanting! Everything on their lot was inspected \u0026 after sale they gave us a free FULL tank refill of Gas, free first Oil change, \u0026 new floor mates! No asking or anything. They were efficient in finalizing everything! We didn't ask for the extras which they threw in after we bought the car. They just did it because they cared!! We bought a 2015 Ford Fusion $2K below any other dealer! We couldn't be any happier! \"BELOW BOOK AUTO SALES,\" is the only place to purchase with confidence! We Love each of your committed staff \u0026 we will only work with you from now on for any future auto purchase needs!! Go see them today! They are the one stop shop to buy a vehicle with confidence! I promise, YOU Won't regret It! ?Thank you so much, to each team members at \"LOW BOOK AUTO SALES\" who helped us in our no pressure and positive buying experience! We look forward to working with you again very soon! ??? ❤️ The Moore Clan ❤️ PS.. Vehicle purchase approx 2½ months ago. T PSS.. Tell them that Brianne and Crystal sent you in for a great buy! ? No hassle purchase!
