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October 2023 by Reuben Blaff
We came in with a broken driver-side rear window that couldn't be replaced but Damon took care of us. He got the guys to put a sheet over the broken window and refused to accept the money we tried to offer him. Beyond grateful! Would give a 6/5 rating if I could!
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August 2023 by Stephanie Charlebois Lewis
Jonah went above and beyond, staying open very late, to help us. The service was friendly and I highly recommend!
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August 2023 by Jack W.
I have been a loyal customer of the Lithia Ford, previously Broadway Ford body shop since 2008. I've taken two vehicles there several times for various work. I used to recommend them to other people.About 5 years ago my 2011 F150 was rear ended and had them repair it. They replaced the left bed panel and rear bumper. I now have rust starting in the wheel well area. I've taken it to other body shops and they said it shouldn't be happening this soon and that they thought proper corrosion protection wasn't used.I just took it to them & asked if they would fix it. The manager said they have lifetime warranties on paint & workmanship but they would not fix my issue because it was just from normal wear & tear. I've put 10,000 miles on this truck since the work was done, the majority of which was local.I'm extremely disappointed in Lithia Ford Body Shop and am now an unhappy former customer. I will never go back and based on my experience I would not recommend them to anybody.
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June 2023 by Levi Magnusson
Damon Steele was fantastic! Somebody rear ended me at a stop sign. I drive an older car so I was concerned it was gonna be totaled. In todays car market I knew for sure the insurance wasn’t gonna give me enough to replace. Damon and the team at Lithia found a way to be cost effective so that insurance would just fix it. That was a major lifesaver! The paint match was also really good. I was surprised how well the paint turned out since the car is 17 years old. New paint and old paint matches well. Highly recommend them. Damon was above and beyond. He was understanding and communicative.
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December 2022 by Joe
Truck was involved an accident. Huge thanks to Gary at Lithia Body. He was able to get the right parts for my truck in a timely matter as well as keeping me up to date on the progress of the truck. Highly recommend them for a body shopService: Painting
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December 2022 by Dona Keeton
Gary in the collision and repair shop was excellent. He kept in touch with me the whole time and let me know what to expect. Very professional. My car looks great. Thanks to the crew!Service: Auto body & trim repair
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September 2022 by Kristy Elizabeth
The crew down here at Lithia Ford collision did an awesome job making my situation better by fixing another dealers mistake. They were super attentive and communication was great. They took care of my vehicle promptly. Thanks again!Service: Auto body & trim repair
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September 2022 by Patty B
Bob was fantastic! We’re on vacation and had car problem we thought would take a week to fix. Bob had us back on the road in an hour!!!! Amazing customer service and so friendly and generous! If anyone is in Idaho Falls, he’s the person to call! Thank you so much!! Brad, patty and the brindles :)
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August 2022 by Slow Road
Bob was fantastic! We’re on vacation and had car problem we thought would take a week to fix. Bob had us back on the road in an hour!!!! Amazing customer service and so friendly and generous! If anyone is in Idaho Falls, he’s the person to call! Thank you so much!! Brad, patty and the brindles :)
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August 2021 by Jason Tolman
Very professional team! I was in and out quickly, and they did exactly what was promised. I highly recommend them, my truck was clean and looked sharp when we got it back. The spray-in bedliner was perfect.
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January 2021 by Mike Harker
I am thankful that Lithia Ford collision truly stands behind their lifetime guarantee. I had some fender flares that were sprayed with Speedliner bed liner to match the color of the truck. For some odd reason, five years later they were sort of discoloring. I took it back and Bob immediately took care of it. Thank you Lithia Ford collision!
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November 2020 by Leo Garcia
Bronson and bob took good care of me and my truck. Made sure I knew what I was paying for. Really respectful and good customer service. They made my truck look like nothing happened to it and got it done quick! These guys are awesome. They explained everything to me while walking me around my truck. I’ll be sending more people their way And I’ll be doing business with them as well in the future. Highly recommend!! 10 stars If I could!
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November 2020 by Jeffery Harper
After my Brand new truck got egged, they helped and worked with my insurance to get the repair completed very quickly, and the finished job made it look like nothing had happened, they are very professional, very fair priced, and I don’t think the quality could be matched in Idaho Falls, they are the only body shop I will ever feel fully comfortable taking my vehicles too.
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February 2020 by BRAD CHAFFIN
I just picked up my truck after being repaired from some pretty bad damage. They went more than the extra mile, we could not be happier! Bob and his full staff were absolutely wonderful. I have had them do work on multiple vehicles and have been more than pleased every time. I feel like I am driving a new truck again. I wish I could give MORE than 5 stars!!! Thanks to you ALL
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July 2019 by Michelle Talaski
Amazing staff to work with! Would come back 100%!
