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February 2024 by Jonathan Lofthouse
Very clean and professional. The staff was warm and kind.
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January 2024 by Alisha Tueller
This clinic went above & beyond for my dog. My dog actually would get excited to pull up to this clinic & they were always so kind to him. When my dog did pass away at 15 years old, they continued to go above & beyond for him. I recommend this clinic to everyone & thought I should let everyone on the Internet know just how amazing they are.
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January 2024 by Theraesa Thompson
Changed vets, I now go to East side pet clinic.
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December 2023 by Julie Lindstrom
I was very pleased with my experience here, and the frog I brought in has healed up from her eye problems! I was very happy to find someone who would see exotic pets
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December 2023 by Monica Chavez
They have been AMAZING with our cats Mavis and Stella! They always make time for us and are very compassionate. 10/10 would recommend!
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December 2023 by melanie “Lanie”
Great staff, very friendly, nice office. Easy to get in and get seen.
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November 2023 by Pamela Sherman
Took my dog to get some dental work done. When we got home she could hardly walk. She wouldn't sit or lay down. She was in a lot ofpain. I took her back and Luke told me he thought it was a spider bite. I thought they had done something to my dog. After 4 visits that by the way I wasn't charged for an then x-rays. We couldn't see anything. Yesterday she started tearing at her side and it was raw. I got a hood and I'm going back today. They were right,Probably a spider bite. I'm so sorry that I ever thought they could have done anything to her. They have been great!!
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November 2023 by Jonathan Hall
Luke and his staff are top notch. I drive from Rexburg to Idaho Falls to use them exclusively. He has taken care off all my needs and goes above and beyond everyone I go in. Highly recommend him and his office to anyone looking.
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November 2023 by Danielle Sepulveda
I absolutely love this place and all of its employees. Luke is very good to me and allllll my critters and the girls are so sweet and compassionate. I won’t go anywhere else!
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October 2023 by No Doors
Put the wrong name in for me and my dog and wouldn't give me her records. Apparently, they also put the wrong breed in. What JERKS. Bring your dog here and in a couple of years they'll just lose their records. There's absolutely no one else who has my dog's name.
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October 2023 by John Mosley
I'm somewhat disappointed in my recent visit. I took my cat in for, what turned out to be constipation. I signed an estimate that included "medication" they wound up needing to do additional treatment and authorized and additional 46$ the also gave a courtesy discount to me which was great. However upon paying the remainder of the balance I looked the invoice and the medication was no longer on the bill but the bill was the same except for the additional 46$ then after I paid the invoice they brought me my catAnd meds out that were an additional 68$ they also said they would trim her mats which they didnt And sent her home with her back end covered in fecal matter. Not a very good experience this time and will likely be the last time. I found the billing deceptive especially after I stated I only had so much money. So the 84$ courtesy discount was more than absorbed by me In The form of 25$ worth of meds disappearing from the estimate andnot the total and 68$ and change for the meds. That's a total of 93$ and change which is more than the discount.Thx!
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October 2023 by Jessika Burton
I brought my emu in there today, the staff was amazing!!! The doctor was so personable and gave me great advice. I live over an hour and a half away and will drive back for services here for all my pets from now on. I already scheduled to have my puppy spayed. Thank you to the entire staff!
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October 2023 by Chandler Lindberg
This is the only vet I have gone to in the Idaho Falls area. For years they have been a great vet for my dog. Last year there was an incident where they lost my payment and it took MONTHS and many phone calls and visits to finally be resolved. But I understand that mistakes happen and I didn't let it ruin the great experiences I've had there. Until my last visit. I checked in at the front desk and went to take my dog outside to use the bathroom and when I walked back in, the front desk woman said oh, "I forgot you were here and gave your room to another patient, you'll have to wait for another to be cleaned and available." I was outside for just a few minutes. Which was annoying but let it go. Anyways, then we got into a room and the nurse or assistant that came in to do a pre-check and vitals was not confident in her job. She was very afraid of my dog who just has a lot of energy. She must have told the vet that my dog was aggressive because of this because when the vet came in, he insisted that I must muzzle my dog. I get that they want to feel safe, but he has never even met my dog or known his demener. He has never had to be muzzled here before or ever for that matter. This of course freaked my dog out and he was very scared and anxious at this point. He had two assistants literally laying on him and smothering him on the ground to give him a shot. Making him even more scared. I proceeded to watch the vet just stab the needle into his hind end, did not pinch the skin or anything which made my dog jump because it hurt him. The vet literally swore at me, rolled his eyes, told the girls to let my dog go and then proceeded to tell me he would have to be put to sleep just to receive a shot. Which is absurd. Like I said, I have been here on almost a yearly basis for 7 years to get my dog shots and not a single other vet had any problem giving them to him because they actually showed calmness and compassion with their patients. I went in there with another concern as well and the vet didn't even hardly look at it and dismissed me. In my opinion he should not be in this field of work and I feel really bad for any other beloved pets that have to be abused by this man. I was in tears when I left that place and I won't ever, ever return.
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August 2023 by Cole Hebdon
Luke is the best there is!
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August 2023 by Tricity
I took in my two ferrets for their shots and they were very quick! The vet made sure I had all my questions answered. He did their first shots and wanted to wait a week to do the second ones, and he waived the exam fee when I took them back in for their second shots! I love this clinic and will always take my pets here
