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September 2023 by THOMAS DALTON
Extremely Disappointing Experience with Custom Autos in Idaho FallsI recently had a truly horrendous experience with Custom Autos in Idaho Falls, that I feel compelled to share. As someone who relies on their truck for work, I had high expectations when I ordered a part from them. Unfortunately, my experience was nothing short of a nightmare.I initially reached out to Custom Autos to order a part that they assured me was readily available, and I was required to pay a hefty 50% upfront. Trusting their word, I eagerly waited for the part to arrive, fully aware that every day my truck was out of commission, I was losing money.I was told that the part would take no more than three weeks to arrive, so I patiently bided my time. Those three weeks were agonizing, with the financial toll of my inoperable truck weighing heavily on me. After the promised timeframe elapsed, I began making inquiries about the status of my order, and this is where my ordeal took a truly frustrating turn.Each time I called Custom Autos during the 3rd and 4th weeks, it felt like I was getting the runaround. I made two calls in the third week and was told I would receive a call back. The fourth week brought four more calls with the same elusive responses. Finally, after days of persistent inquiries, I was informed that they couldn't secure the part. The contempt in the employee's voice during this conversation was palpable, leaving me feeling utterly disrespected and disregarded as a customer.In an attempt to lighten the mood, I asked if I would receive any compensation for the considerable time and money I had lost, such as a simple gesture like a sticker or something similar. However, I was rudely cut off before I could even finish my sentence, further adding to my disappointment.To make matters worse, I was then informed that I would need to take time off work to visit the Custom Autos shop in person to obtain my refund. This was particularly aggravating since I had initially paid for the part over the phone, and it seemed like a needless inconvenience.In summary, my experience with Custom Autos in Idaho Falls was an absolute disaster. The false promises, the lack of communication, the contemptuous attitude, and the unnecessary hurdles in obtaining a refund have left me deeply dissatisfied. I strongly advise anyone considering doing business with Custom Autos to think twice and explore alternative options. This ordeal has cost me time, money, and patience, and I hope my review prevents others from enduring a similar ordeal.
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August 2023 by TRAVIS SPENCER
It's always great to work with Custom Auto. They do great work!
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July 2023 by Frank Piazza
The volume of work I saw looks like this place needs a bigger shop to handle what's coming. Great work.
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June 2023 by Zach Giles
Awesome guy’s James and Jeff and the crew are the best!!
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May 2023 by Cody Swaney
Where do I start? I scheduled an appointment, drove 55 miles each way to find out they didn’t have a spring compressor which was needed to replace the spings on my coil overs. So they rescheduled me for the following week. I show up at the scheduled appointment time today. I spent 7 hours at their shop waiting for a 3 hour max job. I was charged 59< more than the Ford dealer quoted to do the job. I asked for pricing on multiple occasions before the work started. Communication was terrible. Do not go here
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May 2023 by Ted Spillett
Worst… customer… service EVER. Zero stars if I could rate them with it. Jeff has no idea what he is doing… some really horrible business practices they believe in.
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April 2023 by Mark Morico
I'm happy and impressed about how fair the pricing for five windows on my truck was. The tint was exactly what I asked for, and the job was done in a timely manner.
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February 2023 by Roger Sheehy
Professional staff that get it right the first time. Love these guys. Great and fast to work with. Thx guys. Roger
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October 2022 by Brett Lewis
awesome shop. very helpful. went the extra mile.
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September 2022 by Michael I
They got me in fast. And the price was good. I’d definitely recommend their spray in bed liners. Thanks!
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April 2022 by Kouakou Marc
A Good trading platform service I can truly trust. They are transparent on all transactions and explain everything clearly.
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April 2022 by Brandon Jenkins
I got my truck bed rhino lined from them and it looks amazing!!!!!! I have an older truck and there was some bare metal over my rails on my bed and some rust under my old liner. They took care of the rust and were able to go over my rails to cover all the bare metal. My truck has never looked better!!!!!
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October 2021 by Ralph Klinsky
Jeff is a great guy
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September 2021 by Mike Heiser
Great customer service as always
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July 2021 by Matt Foster
I am extremely pleased with the guy’s desire to go above and beyond their already fair and competitive prices and warranty durations. I purchased some accessories for my truck a few years ago at Custom. One part was not functioning properly, but the employees took the time to fix it at no cost where there was no additional equipment to purchase.