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November 2023 by Brijett Taylor
Stetson and his crew are amazing! They were super fast, friendly, and knew exactly how to fix my car! They even gave me a pink flower when they were done with car. This place is awesome!Service: General repairs & maintenance
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November 2023 by Carla Aviles
Very rarely give 5 stars, but these guys deserve it. I have gone to them since I moved here 5 years ago and they are top notch. Customer service is amazing from the time I pull in until I when I leave. They do not pressure me, they give me good information and they are super polite; they never talk down to me. At the end, I got a carnation, the gentleman opened my hood and went through all the fluids with me and showed me the caps were on and tight, then he opened my car door for me.Now, they just need to start up a "cranky-older-lady," discount! ? I 100% recommend them and thank them for a job well-done!!Services: Air & cabin filter replacement
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November 2023 by Denise Seherr-Thoss
I’ve taken my truck in several times to have the oil changed. I’ve taken it in between times to have oil checked. I took it in for a noise in the wheel. They checked it out and said it was fine. When I got in it to drive I never heard it again. Great friendly service. I’ve told other people about Grease Monkey. They were very happy as well.Services: General repairs & maintenance
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November 2023 by Taya Kirby-Green
Definitely will not be using them again for services on my car. Called and got a quote to have my oil changed for $42, got the receipt back for $93 because I "didn't bring my own oil". They also took the liberty of upgrading the oil that I had chosen to the premium and then charged me for it. All and all a very poor experience.
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October 2023 by Ashley S
Not even 6 months and my fuel pump went out again! I was discriminated against and talked down to in their shop. At one point the “mechanics” told me they couldn’t find the part. I wiped dust off the part and low and behold there’s the part number. They then told me they couldn’t find the part. I found it across the street at advanced auto parts after a quick google search. One of the technicians got upset with me and started bashing me publicly! Then they gave me 2 bad pumps! 3rd worked but just gave out after only 6 months. Now I’m in Utah. I went here on purpose for WARRANTY reasons that the SERVICE and PART would be COVERED UNDER WARRANTY. I CLEARLY stated this was my concern since I do travel quite a bit. Now they’re telling me someone signed a WAIVE OF WARRANTY!! Absolutely NOT TRUE!! They then stated they’d do me a “favor” by warranting the party but NOT the service. The Service is the most expensive part! They will not provide me signatures from the document that I declined the warranty!! No one at this shop will take any sort or accountability or responsibility!!! They will lie to your face. If your a female, they WILL overcharge you and treat you lesser than. I would love to speak to - not the manager - the independent OWNER of this branch. You need to make this right! Such a disgrace.
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October 2023 by Megan Capson
My skid plate came undone and was dragging on the ground. Pulled up to grease monkey and they immediately got me in. Such awesome staff. Treated us with such respect and kindness and gave my daughters and I carnation flowers. They made sure my tires were filled up and wiped my windows down while we waited. I've been here before and have always loved the service I've had here. Today was exceptional though!
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October 2023 by Nathan Brown
I paid good money for a full service oil change and my car wasn't vacuumed out and my windows weren't washed. I said something to the guy cashing me out and he confronted the guy that was supposed to vacuum the car and he said that he did. If he was telling the truth he did a very poor job because the cashier looked at it and told him to do it "again." He did a good job the "second" time. Then they couldn't find my air filter so I offered to clean it out myself and the kid didn't know what an air hose was.... I think I will take my business somewhere else next time.Services: Auto interior vacuuming
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September 2023 by Janae Davies
I've been taking my car to Grease Monkey for years, and I've always been impressed with the service. The staff is friendly and knowledgeable, and they always go the extra mile to make sure my car is taken care of.I recently had my oil changed and tire rotation done at Grease Monkey, and I was very impressed with the quality of the work. The staff was quick and efficient, and they took the time to explain everything they were doing. I also appreciated that they checked my car for any other potential problems.I've also had other work done at Grease Monkey, such as brake repair and a tune-up, and I've always been happy with the results. I know I can trust the staff at Grease Monkey to do a good job, and I would definitely recommend them to anyone looking for great service in Idaho.
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September 2023 by Theresa Hargrove
Very nice and efficient. I had an appointment and they had me in and out within the time they told me. There was no pressure to do more work on my car, but there were suggestions for what needed repair and even gave me estimated quotes when I ask about the repairs.
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September 2023 by Daryl Moss
Just got back from an oil change. I was first in line this morning. Everything was good until they took my truck out of the bay. I looked underneath to see a puddle of oil. The tech said they forgot to wash off the underneath. I waited another 1/2 hour to get it back in the bay to wash off the bottom to see if it was leaking. I waited since 7:30 to get in first because of a trip I'm taking my family on today. I got out of there at 8:50. . Now very rushed and frustrated. No offer of compensation for the extra time spend as they guarantee.No reset the oil- life indicator. And no new window sticker either.
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September 2023 by Joe Laura
I went to Grease Monkey for an aliment. Just purchased new tires and the gentleman who tested my aliment showed me the manufacturers setting and my existing report said that an aliment wasn't needed. A very honest establishment who won my confidence and my future business.THANKYOU!!Joe LIdaho Falls, ID
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September 2023 by Joe W
In and out fast BUT they did not check the air pressure in my tires as they said they would do and I asked them to follow the manufacturer specs inside the door jam. Front’s were 10 pounds short and the rear’s were 15 pounds short. After traveling 2000 miles I had them checked and found out why my truck felt a bit squirrelly with my trailer. Makes me wonder if they even changed my oil.Service: Oil change
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August 2023 by keith wilson
First time we have been to a Grease Monkey. They got us right in. Fast, friendly, professional service. Did not know they did mechanical work too and was so glad cause they helped us get our second car back on the road. Thanks to everyone who helped us at the Channing Grease Monkey. You are great!!
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August 2023 by Steve Stringham
They were very quick and efficient. The prices were not posted where I could see them (or I just didn't notice them when looking). Subsequently when I was told the total for the oil change, I was very shocked at the high cost. I got the synthetic oil (which I knew would cost more but would handle more miles). I was surprised when they printed the windshield label with the mileage recommendation for the conventional oil. I asked about this and I was told it was their policy. Seemed deceptive to me as many may not have known that manufacturer recommended mileage is much more than what they printed, and would get their oil changed more frequently than needed and waste money.
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August 2023 by Shaynna Veach
Grease Monkey was great as usual! My only complaint would just be that when they showed me the repair estimate I was under the impression it was the estimate for the total out the door with the oil change and repair. However, that wasn’t the case. When I went to pick up my car the bill was abundantly higher. They did everything they could to make it right and I am satisfied. I’d just urge them to try to be a little more transparent to make sure the customer isn’t blindsided at the end. I overall happy and will return.
