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November 2023 by LuTher'S_JaNitOriAL
Opened up a checking account because keybank was offering a $200 bonus if I deposited $500 within the first 60 days. I made a deposit of $375 on Wednesday and another of $125 on Friday…$500 right! Keybank told me I didn’t qualify for the bonus because the $500 deposit wasn’t made all at once?! Closed my account on the spot! Avoid this bank if you value your time and money.
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September 2023 by Kyera Tracy
Maggie, a personal banker, is awesome to work with, she is always so helpful and nice!
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September 2023 by Mr. Anderson
Their checks are no good. Requires two forms of ID and social to cash any checks.
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May 2023 by Jason Lenz
I have been a customer there for years and had always had good experiences until now. I am extremely disappointed to say the least. It is a terrible way to treat a customer.At the Ammon branch I deposited a Cashiers check (as good as cash) for a few thousand dollars and they put a hold on it for a week. I called my home branch to see why there was a hold and they said they couldn't help that I would have to call the Ammon branch where I had deposited the check.So, I called the Ammon branch and they said that there is a "back room" that had put the hold on the check because I had an overdraft 2 months previous (a very petty reason). They then said I needed to call the main number on the back of my card because there was nothing they could do to lift the hold.So, I called the main office number and they told me there is no "back room" (they were lying) but that the teller herself had put a hold on my check for her own reasons. So it turns out I am forced to wait a week for my cashiers check to deposit because of some ridiculous game they chose to play with my life. What a terrible waste of my time. It has caused me undo stress for no reason.
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April 2023 by Kevin Allred
KeyBank has been awesome to work with and provided one of the best experiences I've had with any bank. Melanie and Byron are awesome to work with and will go above and beyond to make sure your interests are taken care of.
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March 2023 by Dennis Clements
Never deposit in the ATM the ATM miss read a deposit . According to the bank there’s nothing they can do a blew me off the teller told me there was a 3rd party that handles the ATM a a told me there was nothing they could an hung up . Why would a bank not control there deposits? Customer service was some what helpful I will give them that . So apparently I eat the overdraft fees because there state of the art ATM that they don’t service can’t scan things properly!!
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October 2022 by Dan McWilliams
Some friends had a wedding today pictures were being taken by river next to bank parking lot. The rest rooms there were locked. Some children had to use the restroom. So a couple of white kids went to the bank to use the restroom. Two of them. I suddenly had to go. So I went to the bank. I ended up having the most RACIST encounter there. I thought I was back in the JIM CROW ERRA! I politely asked the lady to use the restroom. She told me it was only for customers. I told her two little girls used the restroom. She said they did not know they were customers. So I just politely left and watered the their bushes...
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July 2022 by Adam Behr
Melanie and Zane are the most helpful when it comes to helping you explore options for HELOC products and opening Business accounts. Their small business products are top tier and can't express how grateful my wife and I are for their guidance.Thank you!!
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January 2022 by Joel Vega
Terrible service
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January 2019 by Jeni Beseris
I have never been to a more stingy unfriendly lack of customer service bank in my entire life! This establishment is across the street from my work and I would rather drive across town to another bank to do business because my experience with them has been so terrible!
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July 2018 by Melanie Hathaway
Friendly staff. Always helpful
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February 2018 by Aaron Tolson
Our local branch has been really good to us.
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January 2018 by Doug Coltrin
Key bank is the best bank I have ever dealt with. They have done everything they could to help me on many occasions. I would not hesitate to recommend them to anyone.
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December 2017 by Brett Berezay
They are the worst bank I have ever been too. I signed up for one account and was under the impression I was in that account just to find out I have been on account with all of these rules and stipulations. I wanted my account to be set up with 0 chance for a over draft. I told them even if I was a penny short I wanted them to decline the charge come to find out they had me in a account that had checks and I didn't want checks nor do I use them. For your sanity sake bank anywhere but here. They are swindlers and if I could give them a lower rating then one I would. On top of everything listed above they have hidden charges they don't tell you about such as a paper fee for your statements. Worst bank in all of Idaho falls!!!
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May 2015 by Mike Ellwood
Bank is Amazing.