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September 2023 by Morgan Bates
i work next door to this store and they are always playing loud vulgar music later in the afternoon and evening. i called to ask if they could just keep it down and the lady was so mean and laughed and then turned the music up louder. absolutely awful.
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July 2023 by Sherry Krei
I love this phone service
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June 2023 by Shanon Brown
Metro is okay. Sometimes, you can get a good CS person, but then there are other times. They do false advertise, however. When they say they go by your past history of payments, thats completely untrue. I've been a customer for over five years and have NEVER been late with a payment. They won't approve me for a $150 phone, but when a new customer walks in, they just hand the phone over. The gentleman at the store told me he didn't care if I had been there 10 years. They're good at first but not for long.
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March 2023 by T Spencer
I've always used Metro for my phone service. By far the best, it's almost like they're not even pre-paid.
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February 2023 by Kenia Rodriguez
Tried getting a line for my grandpa and they tried to rip me off with a free phone telling me my total out the door would be $200 when in reality we did the math and it only came out to like $110...they said accessories were free but that's not true. Don't fall for it. We asked the girl to break it down for us and she couldn't explain it to us.
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August 2022 by cris mitton
Metro by T-Mobile I can't say enough good about Martha that lady really knows her stuff ?❤️
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May 2022 by JoAnn Hinther
This location is by far the best. Always so helpful and just real people. Refreshing!
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September 2021 by Craig Larsen
Customer service is wonderful and courteous!!!!
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June 2021 by Laura Guse
Have had nothing but problems since I bought my galaxy 21 can't get calls make call or get my texts I've called customer service 3x thethe first time they said they'd give me my first 2 weeks of service
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April 2021 by Melissa Summers
They we so helpful and very fast i have been with metro for many years and the costumer service is always amazing i recommend them to everyone i know. And prices are great and the phones are great quality. The staff is always so friendly and helpful
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March 2021 by Michael McGuire
Really incredible service, great prices and tons of savings and deals for port ins and transfers. Great selection of free or nearly free phones to choose from. And awesome customer service from Blanca who was extremely helpful and knowledgeable about the plans, phones, and promos. I would recommend it to anyone.
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March 2021 by Rocky Murdock
I was hesitant about switching over, I ended up calling speaking with Blanca and she got me to come see her in the store and boy did she give me some great deals. SHE has amazing customer service and very nice, she exceed all my expectations thank you blanca. Well be recommending her.
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March 2021 by Sara Yorg
Blanca was awesome made getting into a new phone die easy and fun
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January 2021 by Justin Sellers
I just love Metro, hopefully they will be able to stock the phones a little better is all
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November 2020 by Alina Duchak
Claudia and Ashley were so helpful and made sure I completely understood everything about me and my husband's new phones and plan. She even offered me her name just to ensure that there be any problems or questions, I could talk to who helped me directly. I have been with metro for 2 years and used to love down in twin falls, and they were usually pretty good there but the customer service here at the idaho falls location eas top notch for sure!! Thank you ladies! :)