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March 2025 by Anna Field
One of my favorite craft stores!
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March 2025 by Duck Duck
Looking for the dairy prophet and saw this
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March 2025 by Michael Ludlow
I had a very disappointing experience. They offered 25% off all regular prices if I signed up for emails and texts. I did so, they sent the code, and then the code didn't work at checkout. I tried to talk to an associate to get help. The associate's English was bad to the point that I had trouble understanding what they meant, but what I did understand from the conversation was that my discount code wouldn't work, though the offer didn't express any limitations or exclusions. This feels very disingenuous, so I will instead be looking somewhere else for my craft products.
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February 2025 by Stephanie Bird
Love the app and the rewards!
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January 2025 by Susan Dewey
Staff was courteous and helpful. They helped me log in on my phone to get the best coupon!
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January 2025 by Mari B
I went to return a couple things from the holidays that I didn't use and the return service I received was super rude and when I purchased it I had a delightful experience and the gal told me if I put in my phone number I don't even have to worry about the receipt they can look it right up.
Well because my tags weren't on it I couldn't return it or I shouldn't have been able to they did me a favor and gave me in store credit at the lowest price it was sold at.
I don't understand why some employees take it so personal when somebody's returning an item and somewhat demeaning in the fact that you're treated like you're doing something wrong it's the service for a reason.
The only reason I gave it more than one star is because while I was looking for what to spend my in store credit on the person who helped me numerous times find things was very helpful
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December 2024 by Petesadog
The worst customer service experience yet. Don’t order anything online and try to cancel it. No way to do it online and they will not answer their 1-800 number. Had to call the store and they called and was able to contact online sales to cancel. It took over 2 hours and by then the item was on a truck ready for shipping. They didn’t refund the shipping even though there was plenty of time to cancel the order, if they had provided a means to do it online or answer a simple phone call.
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December 2024 by April Waldron
Low stock on Christmas items
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December 2024 by Whitnee Wells
They got good selection of Christmas decorations
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December 2024 by Thomas Conover
Knowledgeable staff that knows where to find everything at, very helpful.
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November 2024 by Jennifer Bruton
Great customer service. Prices are great and they always have coupons. Super friendly and always answers my questions. I appreciate how fast they get to me if I need help.
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November 2024 by Bradon Calder
Michael's is great. They have everything you need for crafts! Even food art things. I grabbed the earring backs in Gold and they're perfect and a great deal :]
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November 2024 by Denise
Couldn't match any of my yarn purchased in AZ to finish a blanket. But took advantage of their but one get one 50% off yarn sale. I did enjoy that it wasn't crowded (a much needed change from Tempe)
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November 2024 by Brad Smith
Michaels is a medium sized craft store. It's fairly clean and prices are fair.
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November 2024 by Tracy Rawson
Quality has gone down hard to find employees. Hard to find the things you are looking for
