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December 2023 by Gina Wheeler
Workers are helpful and good. Great car wash set up, love the monthly wash deal! Hope they add family plans!
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December 2023 by Makayla Bolster
The quality of the car wash has really improved the last few months along with the quality of customer service, Staff seems a lot more attentive towards customers.
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November 2023 by Cynthia Alquicira
I love going to this car wash! It’s always so clean and very well taken care of, and the staff are always on top of everything, very friendly and kind. I’ve never had any issues with anything. Highly recommend Pony express!
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November 2023 by Thomas Goodier
Helpful staff, newer facility and it does a good job. Powerful vacuums and the availability of airguns and automatic floor mat washers are great. Only downside is that entrances/exits are close to a busy intersection and traffic light which can make exiting the facility tricky during high traffic times.
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October 2023 by BreeAnn Guzman
I really love the vacuuming and that’s a lot of the reason why I love this car wash. I’m sure that if I went for the higher prices my car would be cleaner but I just use the little pony up and it generally doesn’t give the best clean. Other than that, the people are niceService: Vacuuming
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October 2023 by Tausha Austin
If I could give zero stars I would. I had big scratches along the side of my brand new vehicle after using this car wash. It was literally the first time I had ever washed my that car after purchasing it new. I have heard many others have the same experience. I won’t ever use them again and will make sure I won’t let anyone I know have their vehicles damaged by these guys either.
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September 2023 by Mark Hillis
Do not recommend!! Ask the guy if his carwash would hurt my cell boost antenna. He said he could lift the brushes and it wouldn't. It did! Went to let him know the next time someone asked if it would tell them it will! He goes and tells a supervisor she comes out and says sorry you go through the carwash at your own risk. Wont even refund $20 because your vehicle is clean.
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September 2023 by Ron Marsden
My wife and I have monthly passes for both our vehicles, and we frequent this location. I had a situation occur that required assistance from the staff in which Donovan Casper assisted me in a very professional manner! I was pleased with the solution and continue to be a happy and satisfied customer. I highly recommend Pony Express for your vehicle washing and cleaning services.
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August 2023 by Kara Greene
Always great customer service. Once when my subscription had lapsed and I didn't have the funds, instead of turning me away, they let me through. Super sweet and totally unexpected, but that alone left a lasting impression on me as my kids were in the backseat. ❤️Another time, my tinted rear window was shattered prior to going through (in my defense, I thought it was just ice melting and it was night time). During the drying, my window caved in. No fault to them whatsoever. But they used what tape they had to keep it from totally giving out on my way home. Just further proving my point towards their amazing customer service that so many businesses lack now a days!Keep it up! We'll be looking forward to Halloween again with you, too!! ?Services: Auto detailing
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August 2023 by Hans Yates
Great service staff, vacuums and such worked great! During the wash: only one vertical brush even touched our car- there are a couple sets of brushes but the only one to touch the car was the second set, on the driver's side.. the rest spun but never touched the car... might be normal?? No idea.
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August 2023 by Alanah McCoy
I really like this car wash. The employees are polite and helpful and you can run your mats thru a machine to get them really clean. I also appreciate the drying towels they provide.
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July 2023 by Asher Roth
Best car wash in town, hands down. The staff goes above and beyond to make sure you have the best experience from pulling up to the pay/members lanes to drying/vacuuming after. I got the opportunity to talk to the assistant manager who was extremely kind and even brought me an extra towel. Top notch service. I wouldn’t go anywhere else.Service: Vacuuming
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July 2023 by Misty Burton
We thought we would try a new car wash so we brought our truck to it the guy that helped us pay, I asked if we were ok to go in this one due to the size of our truck. He said YES! We get in the wash and we WE WERE NOT OK! We not only had to figure out how to get thought it but we had our window down talking to the lady and the soap and water sprayers started going off! They didn't shut it down. So now we have to go home and change and wipe out the inside of the truck. The ladys inside acted put out that we had to get a refund. Back across town to our normal car wash!
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June 2023 by John Detwiler
I was so disappointed this morning. I have been using this car wash service location exclusively since it opened. Today after noticing that the car wash didn’t perform like all the other times, I went back around and discussed the issue with the employee at the terminal. She told me that because I wasn’t a member, there was nothing that she could do for me. All I wanted was to send my car through again to fix the issues that the first wash did poorly.When she refused to help, I asked for the manager. She told me she was the manager.I told her that I would never be back and that I would make this notification to try and inform the people I care about that they should avoid this poor service. She then said I shouldn’t make threats. This isn’t a threat satisfied, this is a warning to the people I care about. I wish this location cared about quality and people the way so many other businesses in town do.
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June 2023 by Richard Taylor
I use to love this car wash until their broken guide rail completely scratched our 1 month old rims. They admitted that their plastic guide rail was missing and accepted responsibility for our $800 rims. Manager later called and said they will not cover the damages!!! Lost a customer and many others I won’t refer. Manager acted like they didn’t need my business.
