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March 2024 by Cyson Phillips
Waited 20 minutes for my food. I would’ve gave zero stars, but the pretzels were worth it.
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February 2024 by Dana Stiffler
Great pretzels, but sometimes the line is insanely
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February 2024 by Steve Raskin
Went and stopped by yesterday 1/20/24. The pretzels were good, but the service was terrible. Waited over 15 minutes for my pretzels and employees talking more then working. Also there was a kid working I think his name started with an A and had somewhat dark long length hair. I watched him pour sauces into a cup and some got on his finger. I watched him lick it off and not even wash his hands. Purely disgusting and not very sanitizing either. You could also tell other people had been waiting a long time. Typical kids working their wage.
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December 2023 by Charise Chua
There was not a ton of people, so I got my food pretty quick. It was warm, and the service was good. He was kind enough to explain how it works and kindly let me change the flavors I ordered for because I misunderstood at first. He let me get two different flavors for one order. I liked the cinnamon sugar flavor!There are some tables and chairs right in front of the store for sitting.
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December 2023 by Drasher47
We always drop by here when ever we are at the mall. It's always a great treat to add into shopping.Today, the Manager, Justin, was hustling to get orders out, due to being short staffed, but he kept the pretzels coming as fast as possible, and was still positive and polite with customers.He is a great example of a dedicated manager, and I am happy to support this business.
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October 2023 by Keisha McCue
We came at 7:52 when they close at 8:00 and the workers were literally serving themselves and eating the pretzels telling us they were closed. Just embarrassing.
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October 2023 by J Z
Sevice was quick friendly. Pretzels did not make me thirsty! Would of been 5 stars but the cheese dip was just ok...
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June 2023 by Jaiden Snyder
if I could leave a zero star review, you already know I would. Poor customer service, poor attitude from management and is all around a negative atmosphere, and they would not have my business ever again. What and I should not have yours either way.
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April 2023 by Gary Gaskill
Gonna wait forever. They'll keep taking orders and then go look at their phones for a bit. Eventually after they've not had any new customers for a while they'll start filling orders at a rate of one per week. If anyone else comes to the register don't worry they'll drop everything and help that guy so he can feel included in the "I've already paid so I can't leave" wait. Pretty much your next child will ?may be conceived and born before you get your food but they'll be nice about it so you should be happy. Also if there's a ton of people waiting they'll probably have someone mop then rearrange the counter instead of helping customers like they did today.
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April 2023 by Kimmer
Would be nice if the staff wouldn't touch their dirty phones. They seemed inattentive and like I was a burden ordering.
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March 2023 by Mike R.
service is horrible, fat manager, dress code is horrendous. Disrespectfully. Ridge at the front thought he was funny and made fun of my overweight little brother. he said "chubby kids don't deserve pretzels. Then we waited 25 minutes while they were doing who knows what in the back. Never coming here again. Ridge is a dick.
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January 2023 by Ryan Harsch
Terrible service. Been waiting for 20 mins for my food and the 3 people who ordered ahead of me are still waiting as well. It's pretzels, how long does it really take....
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December 2022 by Madison Tylyn
Waited over 40 minutes for a cup of pretzels. Asked how much longer it would be and they said another 10 minutes… why is it taking almost an hour to get a cup of pretzels??
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December 2022 by Summer Peterson
Absolutely ridiculous service! I had waited for 30 minutes while people who ordered after me got their food before me....everyone looked miserable and clearly didn't care I had been waiting so long. I understand retail/food service because I've worked in both. That being said even someone(me) with sympathy and understanding for that type of job. It takes alot for me to feel frustrated enough to write a review like this. Absolutely horrendous.
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October 2022 by Jordyn Housley
15/10. Pretzel bites with cheddar cheese are to die for. I’m not kidding when I say that I go to the mall everytime I’m in Idaho Falls just for the pretzelmaker ?
