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February 2024 by Jaw Wannigman
Friendly staff, and great service.
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January 2024 by sigit suseno
Forest and gabby was awesome customer services, we are so please with their help
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January 2024 by Sally Mckinley
My experience was wonderful. Forest was amazing to work with. Would highly recommend.
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January 2024 by Oded Paz
It took a while to switch from Metro PCS, but in the end, we got it done!It was the Store Manag, Gabby, that made it happen, and made the long process successful!I recommend this location and especially Gabby!!!
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January 2024 by Hollis Henry
I just switched cell phones to T-Mobile from Verizon and also bundled T-Mobile home internet. Last night, when we tried to port my phone number over while taking instructions from someone at the T-Mobile call center, it failed and I had no phone or text capability whatsoever. Grrrr!I was more than a little frustrated when I went to the T-Mobile store on Utah Avenue this morning. Forest was the person who helped me. He is patient and knowledgeable and is incredibly good at his job. Given my excellent experience with him this morning, he will always be my "go to" guy when I need help with my phone.This I can say for certain: whatever T-Mobile is paying Forest, he deserves a huge raise. Truly exemplary customer service!
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January 2024 by Lewis Williams
Awesome service !!!!
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January 2024 by Audie Rita
Customer service is aweaome .. plans are more than worth it... See Gabby and Forest best at customer service I've dealt with at any business I've dealt with, they go the extra mile to make sure you are happy and satisfied before you leave..
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January 2024 by Keaira Curley
an excellent experience, highly recommend working with forest, great customer service.
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January 2024 by Angie Mead
I have nothing but high praise and respect for Forest at the store on Utah in Idaho Falls! He is patient and actually willing to listen and help find resolution to your problems. If you need help with your phone this is the man to talk to. It was a great experience with an outcome that made me happy. After some treatment I received there Forest was helpful and courteous. Five stars for this man personally and his treatment of me. Thank you!!
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January 2024 by Whitlee Taylor
Came in to get a watch and possibly upgrade our phones. Ended up walking out with a lot more due to all the awesome sales Forest has helped us get. Thank you so much for all your help and definitely helping me understand everything I was getting as well as excellent customer service. Definitely recommend going to this location for awesome customers service.
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January 2024 by Bette Rooney
Forest was excellent, informative, and fast to work with!
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December 2023 by Rielle Mondragon
Don't go to this location. Forest is a joke. I told him exactly what phones I wanted and he still screwed up then wants to get all bent out of shape when I want to return the device and get the device I spoke to him about. Save yourself the trip and gas and go to any other location. Not really sure how forest became a assistant manager, he has no customer service at all and from the Looks customer service doesn't entail to managers at T-Mobile and they can talk to you with whatever tone they like. AGAIN AVOID FOREST
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December 2023 by Yazmin Jurado
Every time I go in they are always helpful the staff there always make time even when they are busy they are always helpful and trying to help I went in for a screen protector and it was easy to order and get what I needed no complications or complaints here me and my boyfriend were very satisfied when we left
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November 2023 by Cynthia Adolph
Very satisfied with Forest and the service we received. He was very knowledgeable and took the time to answer all our questions. Highly recommend.
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November 2023 by Jennifer Bell Caillier
Ok, so I’m old and never had an iPhone. Forest was patient and kind and helped me learn the ropes so to speak. I have been with another carrier for years and I am so glad I switched. Thank you T-Mobile and especially Forest for your help. I hope this is the beginning of a great journey
