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October 2023 by Mike Kingston
Good experience with this business and would highly recommend them for your quality furniture needs.
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September 2023 by Eric Lagerquist
Excellent service and no pressure. Great selection. I spent 2 hours trying different recliners until I found the right one.
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September 2023 by Lois P. Yorgensen
Great furniture . Great prices and it is made in America! The people are great also. It doesn't get any better than this. Go find out for yourself.
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August 2023 by Cate Marboe
Sean was more than willing to help me find the perfect chairs. I appreciated his patience.
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August 2023 by Joanne Denney
They let me special order the items I wanted and shipped them directly to my house.
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August 2023 by Miranda Lee
Timberline has a beautiful selection, and I had a great experience!
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May 2023 by Aaron Jensen
As for Shawn he will take good care of you. The furniture is very high quality!
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April 2023 by mutantmars
This review pertains to Shawn Lowrey.We came in to shop for a electric recliner, which is sorely needed because I am a young disabled individual who spends most of my time in a chair. I use a walker. Shawn was incredibly helpful and kind, very hospitable and chatty. He made a big show of saying that he would made sure that everything was right and that we, the customers, would be satisfied. We made a purchase of a “Best” brand chair with a lot of confidence in the service we would receive.But when we got the chair to our home and I had sat in it for an extended period of time, I realized I had not taken into account the amount of features that were necessary to accommodate my severe disability. I felt horrible that my family had gone through the work and finances to get a chair that would not work out for me, but we were lucky in that Timberline allowed us to have a full refund. The lady on the phone was very understanding, and we returned the chair.My mom and I went back to the store to look for another chair, and that’s when things took a 180 degree turn very quickly. First, we were not greeted by Shawn, even when my mom said hello to him. He remained at his computer and did not look at us. When we finally were able to get him to speak, he was incredibly condescending and rude. We tried one of the chairs we had previously looked at and asked him to plug it in. He said he did, but it didn’t work and he did nothing as my mom struggled to find a way to get it to work.Shawn told us that what we were looking for did not exist and that we would have to get a “$3000” medical chair. We asked if there were other brands such as Lazy Boy, but he said that they were all “particle boards and foam,” and that the company hadn’t made good chairs in 20 years. I had never come across a salesman that seemed so reluctant to get our business back, nor had I seen such a vast personality change in one person within a matter of days. We all have bad days, but Shawn was a complete j**** Being disabled is difficult enough without having to deal with people who make life even harder.My mom and I eventually made our way to Odell’s Furniture, where we were treated with kindness and respect. We found exactly the chair we needed with the features that help make life easier, and for a great price to boot. Their delivery fee was a fraction of what Timberline’s was. I’m sitting in it right now and it’s great. And it’s a Lazy Boy.
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April 2023 by A Thompson
I had a good experience when I purchased my couch and chairs, however when I called Shawn to see about estimated delivery he was super rude and short with me, not offering to help me at all. I called Ashley Furniture, where I will pick it up from and the girl there was so helpful and said she can call the company I bought it from to see when it will be delivered. That is all Shawn would have had to do and he pretty much told me it wasn’t worth his time to help me. Very frustrating with how much money I spent with him.
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December 2022 by Jon Graham
This place is a joke. Went To pick up a kitchen table and The guy looked at us like we could not afford it. Told us a few times we only carry high end stuff but there are a couple Ashley’s with cheaper furniture. After feeling like we did not belong there I went to a different store and spent 30k on a few new items that same day at Wild West design. If you go to this place better dress nice so you get attention ?. Never judge a book by its cover. If you are looking to get some really nice furniture head over to Wild West Designs. Not only will you get great furniture you will be treated extremely well. Service is everything!
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December 2022 by Kelly Dowell
What a gem in idaho falls! Need great looking furniture look her first.
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December 2022 by Elaine Jacobson
Edited on 12/12/2022: Paul Landon took ownership and called me today, apologizing profusely for my experience at Timberline, even going as far as offering a gift certificate to get my business back. Going forward, I'll be working with Paul and scheduling appointments, if necessary to avoid encountering Shawn again. My faith in Timberline is restored based on this excellent response from Paul, addressing my customer service concerns. Good job Paul and I hope you can find someone better since I am sure you would double your business or more, if you do.I am writing this review about the sales person, Shawn Lowrey, at Timberline Furniture in Idaho Falls in hopes the owner Paul Landon reads it. Shawn is the worst sales person I have ever encountered in my life. He is defensive, condescending and generally a whiney negative person. I have been in the store two times within the last month and spoke with him on the phone two times, including 1 call to make a purchase which was an “easy” sale for him.Shawn makes it painfully difficult to do business there and as a result, I won’t be. He “sealed that deal” tonight when I called to confirm what color a Stressless couch was that I was considering purchasing off the floor, if it was the right color or at least ordering one, if it wasn’t. Shawn took a guess at what it was and said he was ringing up a sale. I wanted to be sure so said he could call me back after he was done and in his worst sales person and patronizing voice said “I won’t be calling you back tonight.” I replied back “I’m done with you, Shawn and I won’t be doing any more business with you.” A friend of mine who was a potential customer for buying furniture was sitting with me and she could here what Shawn said to me and had the same response as I did. She also got to experience what he was like while picking my furniture up.Really, it’s too bad Timberline can’t get a competent sales person since they have nice furniture and I was excited that a more “local” store was carrying the Stressless brand, but it’s surely not worth the pain of dealing with Shawn.
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November 2022 by Alison Mueller
They are very helpful and have really nice products.
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June 2022 by Bryan Anderson
This store is just awesome. I've been there a couple of times recently and found the selection to be outstanding. Their staff really knows their stuff and goes out of their way to ensure their customers are satisfied. I highly recommend.
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January 2022 by telisa swensen
I have never dealt with anybody so rude as Shawn the store manager. Purchased a table set from him based off of his sales pitch that his store only buys top quality furniture. Belittled every other furniture store he could mention by saying how cheaply made it all was and that his was made from real wood and real leather. Big A..... Joke!!! Paid extra for delivery and set up but found the chairs to be damaged and made of compressed particle board. Called him to rectify the situation and was treated with such disrespect over the phone for wanting my money back. His furniture is not higher quality than anybody else’s around but yet he charges a ton more. I will never step foot in his store again. I’d rather shop at Big Lots than deal with his big fat rude, cocky, personality!!!!!!!
