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March 2024 by Troy Malmanger
Fantastic experience with their towing process!
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January 2024 by Kenzie Armstrong
Valley saved my butt after I backed into a trailer. Excellent customer service, got it done in a timely manner, and worked very well with me. Most importantly my car looks like nothing ever happened. I would 100% recommend Valley and I would come back if I need any more body work!
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November 2023 by Cameron Ballard
They towed my daughters car from an accident. I had rented a car dolly to tow it home from their impound lot. The dolly would not work to tow the car, so they loaded it up and dropped it off at my house for NO extra cost. They also gave me a nice hoodie with their logo on it. Thank you!
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September 2023 by Megan Kristine Roberts
Not too long ago I was hit by another driver who ran a red light. Next thing I know, I’m in an ambulance heading to the ER. I wasn’t able to stick around to give a police report or contact anyone to move my car. Even though I didn’t have a choice in towing companies, I feel so blessed that it ended up here. In my first year of college, I purchased Cobalt (my car) with 8 miles on him, and we’ve traveled a good 80,000 miles together over the past 6 years. I am absolutely gutted by this loss, but the people here have been so kind, patient, and helpful. VCT has been an invaluable resource during this difficult time. They gave me tips on how to make sure I get fair compensation for this loss. They helped explain to me what to expect from insurance companies and what to be wary of. A very nice lady assured me I could contact her if I had any other questions or concerns about this process, and she didn’t make me feel like I was burdening her when I did. When the time came for me to sign the release papers, she gave me a sweatshirt. Maybe that seems insignificant, but when you’re going through losses like this, acts of generosity like that really make a difference.*reminder* keep your eyes on the road when operating a motor vehicle. I feel so lucky to just be alive right now.Service: Car towing
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September 2023 by Angela Alonso
I had a wonderful experience with valley collision they did an amazing job repairing my car after getting hit. Staff was very friendly and helpful. I appreciate everything they done for my boyfriend and I. Definitely worth going to them for tows and repairs!:)
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May 2023 by Scott DeFord
Jordan is the best. Locked out of truck and he was there QUICK . 5min and i was back on my way. Thanks Jordan ☆☆☆☆☆
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November 2022 by Freedom Fighter
Not impressed with the service, they had the key to my vehicle and yet they still dragged it across the pavement, possibly ruined my new rear axles and my air ride suspension, I'll never have them tow my vehicle again and not to mention they tried denying that they towed it when I have a record of it on paper
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September 2022 by Stephan Rockefeller
These folks took care of me every step of the way. Their communication kept me at ease and they did all the heavy lifting with the insurance company. They treated me like I was their only customer which means a lot.
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September 2022 by MHunt
Useless towing company. I live in an apartment complex in Idaho falls where they are suppose to tow cars that don't belong here, due to limited parking. Numerous times if have called them in the passed and either no one answers their phone or they make up excuses not to come. pretty much everyone I know in this complex starts calling a different towing company.Service: Car towing
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August 2022 by Austin Doman
What they did fix was fixed/repaired poorly, even after bringing it back for an additional 2 weeks I still have issues. Then when I brought up the orange peel/poorly blended paint job, I was told the insurance company would have to pay AGAIN to repaint it...
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July 2022 by Prism Spectrum
Valley Collision came quick & carefully towed my car from Yellowstone park to Idaho Falls BMW dealer. The fee was very reasonable (other places charge double)! My trip had been ruined but Valley Collision saved my day. My family actually enjoyed the ride with the gentleman ;) Thank you very much.Service: Car towing
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July 2022 by Jacob McDonald
If you are fine with the women in your family being slanderized and accused of greater crimes than parking somewhere public then this is a great service for you. If you get Jesse on the phone then you might as well hang up. Trying to get a straight answer from him is like talking to an angry entitled child who gets mad when you tell him his mistakes. Like giving 3 different explanations for the same thing. And when you point out you are simply asking to avoid the same problem in the future you are let with hostility and hung up on. I'm one female family member away being called a c**t from taking legal action.Service: Car towing
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June 2022 by Pat Hercher
Make sure you take any personal belongings from your car or they will not be there when you go back.My daughter was in a car wreck, they towed her car, and when she went to get her belongings they were all gone. 2 longboards, tent, sleeping bag, tennis rackets...etc. Valley towing said there wasn't anything in the car...this is the 3rd person I know that has had their stuff stolen by Valley towing.
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June 2022 by Tammy S.
They helped tow our car about 3 blocks to the tire place so it could be fixed. It cost $75 for that distance. They were fast in getting to us - took about 5 minutes and he hooked up our car quickly and safely.
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June 2022 by Haley Hercher
I got in a wreck about two weeks ago and they were called to come tow my car. they were very friendly and professional. i went about a week.later to go clean my car out because it was totaled, and they stole at least 400 dollars worth of things out of my car. I asked who all had access to my car during that time snd only they did. So, just a warning before you get in a crash clean out alllll your belongings before this company tows your car away. because most likely your things will not all be there.
