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January 2024 by Melynda Hall
I had a major mess with my account, not of my own making. Zayden was amazing and helped me resolve it.
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December 2023 by Dwyte T
Sales man he was cool (Alex) I think loved my Batman screen shot helped me get my Apple Watch going on my new 15 Pro Max plus. He helped me get my new screen and case that is sick too great guy
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November 2023 by Jac Wilson
Kaydee was amazing and helped us to get our new phones and a great deal! She was very personable and helped answer all our questions and concerns! Great team!
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November 2023 by Lyndsey Williams
I genuinely cannot express how great our experience with this store was! Zaden was phenomenal to work with and made our time/purchase enjoyable. I don’t think I’ve ever had such a great time getting a new phone. His whole staff was very friendly, knowledgeable, and super helpful with anything and everything we needed. 100% recommend these guys and we will always go to this location.
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November 2023 by Denis F
Alejandro (goes by Alex) was fantastic. He was busy with another customer when I arrived but quickly acknowledged me and asked a few questions to gather info on what I needed. He let me know he would be a little longer with his client but still started the process of getting me checked in.He was very polite and efficient in his multitasking.He got me the new phone I wanted, addressed all my concerns, and helped me adjust a few things on our account while setting up the new phone!It can be hard to get satisfying customer service, not with Alex; he was top notch. So much better than at the main Verizon store for sure.?
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November 2023 by Randy Bauer
I cannot stress enough that you should not go to this store! For starters this is a third party store owned by a company named Victra, I learned this because after these guys blatantly lied to us I went to a different store to try and get the issue resolved. This second store is an actual corporate Verizon store who told us they have problems with these Victra stores all the time and they can’t change anything because Victra is on a different system.We were told that we would get free iPhones for trading in my parents older ones as part of a promotion. In the end we were only given $200 dollars off because my parents were not on the right plan. That’s no problem except for the fact thag we verified the phones would be free, without making any changes to plans, multiple times. When trying to resolve this we were told by the girl working there “I’ve worked here for 4 years I would never have told you that”. Despite there being 4 customers there at the time two were all under the same impression as to the phones being free with the trade ins, this team maintains that we are were the mistaken ones and they can do no wrong. Sent us away with nothing but a “good luck”. I highly advise you find a corporate Verizon store and hopefully people who want to help.
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October 2023 by David
Zaden was extremely helpful getting 6 lines switched out. Took the time to answer questions and went above and beyond. Thank you!
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September 2023 by Sarah Windes
Braidon and his coworkers were fantastic. They patiently walked me through all the best options for exchanging my old phone for a new one and went out of their way to tweak my current plan to save me money. All in all a very pleasant experience for someone who wasn't looking forward to getting a new phone.
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August 2023 by corey peterson
Jared and Russ were wonderful to us!The whole collective staff was knowledgeable and friendly. 5 stars on service; one star for internet issues.
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July 2023 by Ight Dascool
That team is amazing they helped me out, w/ all my needs. They didn’t try to upsell me on another but addressed my needs before doing their procedure which was super professional, would recommend friends and family to come to the Houston Cir store for their amazing attitudes and friendly service !!
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July 2023 by Santinator
Jared and the staff were great. They were helpful and extremely patient. We had some issues and were able to resolve it. They helped me transition to Verizon and helped me along the way.
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June 2023 by Emily Hodges
Jared was so awesome and helpful. He treated us like good friends and talked with us about things other than our phones. He answered all our questions with confidence and he got us the phones we wanted quickly. He was friendly and professional and we really appreciate his great service!
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June 2023 by Royce Samargis
Jared was a pleasure to work with. he went the extra mile to get all the bugs worked out. Highly recommend working with this gentleman. Thanks Jared!
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June 2023 by Pat Christenson
He was patient, understanding and kind. He knew what to do and did it. His name tag said Zadan
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May 2023 by Melissa Kvalevog
We came in the store saying I need a new phone and we didn't have a lot of time due to us driving truck. Zaden had us in and out within 30 minutes.