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January 2024 by cory aten
Best place to get a cowboy hat and get it cleaned. Second to none on service.
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January 2024 by Cory & Krysta Aten-Schell
Perfect service. nothing else needs to be said
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November 2023 by Nic 1
The best Western store near Montana, West Yellowstone. Authentic western goods, endless options, great gifts. The clothes are quality material and they have a lot of options for men, women and children. Friendly staff as well
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August 2023 by D G
Very good selection. All three people I interacted with were helpful and friendly. I am very happy with my purchase.
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July 2023 by Diane Gause
First time there, very nice items. Will be back.
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July 2023 by Kim Hansen
They need better (kinder) people helping the elderly with special needs
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June 2023 by Kelly Crofts
I stopped here today,I'm from out of town looking for a new pair of boots. The staff was really friendly as they greeted me at the door. They told how they would assist me in finding what I wanted but being I don't live here it didn't work for me,whit that being said I would recommend thus place for all your western needs in the Idaho Falls area.
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June 2023 by Tristy Harding
Very friendly staff & great selection
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May 2023 by London Dela-Cruz
By far the worst shopping experience. The hat shaper, Juan, was rude, arrogant, degrading, and not properly skilled for his role. He wrecked a $150 hat after shaping it incorrectly and leaving finger indents and a bubble in the brim. The manager took no action and denied all claims of the damage done to the hat even after seeing it in person. Two other professional shapers agreed that the hat is now worth no more than $50. A terrible experience with dishonest, rude, and disrespectful people.
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May 2023 by Tara Hoffman
They've got great inventory, but I've bought very few things mostly because of the expensive prices there. But more recently, I have gone in to get hats shaped for my friends, and both times, the hat shaper did not do a good job and was quite rude. The general customer service of the hat shaper and other associates was very poor and they didn't seem to care about us as customers. I would recommend going to Boot Barn to get your hat shaped because its free there and they treat you better than these guys did.
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May 2023 by Desi Bramwell
I got a hat from them and the shaper did not do a great job in my opinion. I tried taking it back and they were not willing to help me get my money back, fix the hat, or give me a new one. If you want to get your hat shaped, go somewhere else. Also customer service isn't great and felt judged by the employees.
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May 2023 by Lynne Wade
The staff were very helpful. They also had a large selection of boots and western wear.
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May 2023 by Brandon Gray
Great places, great prices and Excellent quality and service
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March 2023 by Joyce Grimsley
Beautiful selection and great customer service. I will definitely be back.
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January 2023 by Roofin World (Tsroofllc)
So all I knew, was very little of the style of hat I was looking. The lady that had helped me knew exactly what I was talking about, but they didn't have the right size . With only couple days till Christmas, she did her thing and got us the hat in time . She had outstanding customer service ....
