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December 2025 by Connor Caraluzzi
Staff doesn't understand the most basic home networking fundamentals. Couldn't even properly tell me the login for admin panel for their router. I had to find it myself on reddit
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July 2025 by Dora Diaz
I've been a Cox cable customer for many years and I'm telling you it's the worst service you can have. I've literally been out of service for 24 hours and they don't care. I am actually going to change my service here soon because this is ridiculous.
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January 2025 by Noah d
Not only was the download speed horrible but the connection speed and quality was also tragic, 150$ a month for JUST internet you would think you’d get what you pay for but no. the false advertising and absurd price made it unbearable.
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August 2024 by Taylor Sundali
Wide paid for service. Went to pick up modem. Got turned away because they couldn’t see that my acct was linked to my wife’s. I tried to reason with them, no chance.
Nothing to do until Starlink is good enough in our area I suppose?
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May 2024 by Gary Hoffman
Ignore Cox's expressions of wanting to help resolve this mess of their own making! I have tried IN THE LOCAL COX OFFICE to get them to drop the ridiculous $75 charge for 'service'. Their own posted statements detail no charges for service calls needed because of failure of their equipment or connections. Yet their visit to my home was prompted by failure of their DVR box to connect to Cox service...this AFTER giving me the WRONG COX DVR TO REPLACE IT. AND FAILURE TO TECH FIX ON LINE. THEY GAVE ME NO NEW EQUIPMENT OR PARTS, JUST A TECH MAKING A PHONE CALL TO NATIONAL TECH HQ. COX HAS Extremely horrible, Awful terrible, Completely no good service!! Cannot get anyone to answer, text, chat, return calls, etc re a total connection failure on their end. This is an uncaring and incompetent group masquerading as a cable company and getting rich in the process. THEY Don't HAVE ENOUGH COMPETITION! One last: the 'manager' at the local Cox business office is patronizing, imperious, indifferent. I am looking at all possible replacement options...you might want to do the same.
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April 2024 by Charlie Fowler
Friendly service!
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February 2024 by Tanya Renee Zaccardi
I'm so glad to see the upgraded facility and staff!! I look forward to doing business them for many years to come.
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February 2024 by Jeff Day
Unhelpful. Snippy.
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January 2024 by debra sarp
Super friendly staff. Knowledgeable and efficient.
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December 2023 by Sandy Z.
Cox should be turned in to the BBB. Their prices, technology and service are all outdated and in decline.You also do NOT want to support the Cox family with your hard-earned money:thefp.com/p/hes-got-250-…
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November 2023 by Trevor D Hitchin
Ben saved the day.
Thank you.
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October 2023 by Lee Koehmstedt
Good customer service
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August 2023 by Ashley Brown
This review is for Cox Business. If I could give zero stars I would. This company is very poorly run. The communication is terrible. I tried to move my services for my business and not only was the move done incorrectly but now, 2 months later, I am still getting the run-around about canceling services at the old location. Departments are unable to communicate with each other. Verizon's business services are much more affordable and better ran. Avoid using Cox Business if you can.
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January 2023 by Stuart Campbell
Went into the store to exchange my modem and had excellent and friendly service from the young woman who helped me.
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November 2022 by james west
Great customer service
