AutoZone Auto Parts in Lewiston, ID, is a prominent retailer of automotive replacement parts, offering a variety of new and remanufactured hard parts, maintenance items, and car accessories. Customers have had mixed experiences at this location. Many have praised the helpfulness of the staff, noting that employees are often ready to assist, even under busy circumstances. One customer highlighted how an employee went above and beyond to help with an installation. However, there are also concerns regarding customer service. A customer reported feeling belittled when trying to exchange a part, as an employee pointed out the error in a way that felt condescending. The refund process for a returned part also caused frustration, as it required multiple transactions and resulted in a delay for the customer to receive their money back. Additionally, some customers suggested improvements for the store's appearance, specifically regarding the landscaping, indicating that the outside of the store is just as important as the inside. Overall, AutoZone in Lewiston has staff members who are willing to help, but there are areas for improvement in customer service and store maintenance.
They tried to find a part for me. Unfortunately they were unsuccessful. But gave me great service. Thanks guys.
September 2024
As an employee, it is great. As a customer, it is a good place to get your auto parts. The staff is compassionate & does their best to accommodate the customer.
April 2024
Alan has very good customer service and helped me a lot
