-
February 2024 by Crystal Cummings
I had been going to this location quite a bit because we have to constantly fill our back tire (cannot afford new wheels right now). When I came here a few weeks ago they said their outside air (2 of them) were not working and that I had to go inside and give them my keys. They would take it into a bay. So, I find it hard to believe they are still not working!!! I'm here today and no one has came out to help me. I've been waiting for 30+ minutes. Last time I went to the downtown location and walked in and they said, no...all you have to do is nose up in a bay and someone will help. I told them about the orchards and they were surprised. The last time I went nose up in their bay, they got upset in the orchards. I do not recommend going to this location and just save yourself some hassle and go to the downtown location. Much better help there.
-
January 2024 by Mike Schell
Waited 3 hours to fix a flat,when I picked it up the tire was thrown in the back still had the donut mounted. Should've went somewhere else.
-
January 2024 by barbara kole
I bought new tires and I had a flat less than two months and they would not come change it because it was to cold for the guys! I was less than a mile from the shop and was told to call a tow truck! What a joke. Last set I buy from them.
-
January 2024 by Jean Manske
More expensive, but the after service is the best
-
December 2023 by David Daley
I called to have tires installed in my vehicle inspected for the winter. I have been using Les Schwab for years. I will no longer be using them due to the fact that I was just told that they will not be serving customers unless they are buying tires directly from them Which is very unfortunate because I have paid them for their services for years. I have an account which I will be closing now because they cannot provide the services that they advertise to a decade long Customer because I chose to not pay an extra $500 for a set of tires through them , I’m sure every other tire shop in town would love the extra business. So just an FYI if anybody’s looking to get tires mounted this winter, Les Schwab will not be doing them so I would not waste your time. You will be hung up on.
-
December 2023 by Beth M
So very helpful! Had a tire emergency and they were able to get me in the next day. Free inspection and incredibly reasonable price for parts and services. Very happy.
-
November 2023 by Zachery Ellison
I sat in the lobby for two hours while waiting for my tires to get swapped out. (A phone call the prior day assured me id get right in if i was there bright and early) During this time i was able to hear all of the interactions at the front counter and observed that one of the employees; "Jared" was generally rude and unprofessional with the majority of this interactions. Shortly after the two hour mark of waiting i decided to ask when they would be getting to my tires. Jared in so many words informed me that my tires were not important and that i very well may be waiting an additional 3 hours. I took my wheels and tires to be swapped out to the Moscow location instead (Hunter was awesome). Some communication, courtesy and professionalism would go a long way at the orchards location.
-
October 2023 by Ronald Rees
Very thorough, friendly, and helpful. Will go back.
-
October 2023 by Bradley Augir
Good hard-working workers. Ask them what you need, or have a question. They will help in any way.
-
September 2023 by Richard
Had warranty work done because their rotors only lasted 20k miles. My original rotors lasted 140k miles. I was initially told the warranty would reset when they replaced them, but was told otherwise upon replacement. They use cheap parts and charge a premium for it. Go elsewhere!
-
September 2023 by kristi ottmar
In October I purchased a new car and it came w/4 brand new Les Schwab tires, In August I was notified I had a nail in my back right tire. I work a weird schedule with 12 hour shifts so I dropped into to downtown Clk, pulled up to a bay and a nice young man, quickly brought out his hose and gauge and aired it up and I was on my way. Two weeks later it was low again so I dropped by the Lewiston orchards store. I again pulled up the bay and a snarky kid named Zakery asked me if a parking space was too far way. I replied, I just had a right rear flat, he reluctantly aired up my one tired and I left. Living in a small town we've grown accustomed to Les Schwab and their excellent customer service. Zakery was quite rude and disappointing. I do have any appt tomorrow in Clk to have my flat repaired. Its a good thing there are choices of locations. Can you please teach Zakery some customer service skills. Thanks
-
August 2023 by Sean Stevenson
One of the slower Les Schwan's I have ever been to.if the car needs new Roters don't put the tires back on then tell the customer..
-
July 2023 by neil l.
Oil change brakes tires Les Schwab has it covered Great people and TRUSTED service I won't take my cars anywhere else!
-
July 2023 by Chris Herzog
Went in for alignment was told it couldn't be done do to a loose pitman arm. Asked if I could come take a look at suspected bad parts. Was told I wasn't allowed in shop area and that they were willing to do the work. Cannot make an informed decision Without seeing the problem, only option is to trust what they say. Employees were rude and very unprofessional. Will never go back or recommend them to anyone.
-
July 2023 by Joe frank
Rip off. Installed a new tire without my permission when I brought in a flat for repair that was leaking from the valve stem.
