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January 2024 by Ashley Zuhlke
Unorganized and expensive!My son was supposed to visit Mountain Monet with his class but wasn’t able to because he was sick. While the class was there his teacher set aside a mug for him with his name on it to decorate at a later time when I was able to drive him up there (we live an hour away). The day before we drove up there I called to make sure they were going to be open on Saturday. The employee I spoke to was very rude and had no idea what I was talking about when I asked about my son’s mug. He told me to call back tomorrow when the manager was in. Instead of calling we drove up there. When we arrived I asked for the manager and was told she wasn’t coming in that day either. I then told the employee that was working that we were there for my son to paint his mug and to request that it be shipped after it was put in the kiln once more. It took her 20 mins to search with no luck, while also calling her manager to figure out what had happened. She informed us that his mug had been broken and instead of a mug now he had a dinosaur. My daughter was also with me and asked if she could paint one too. She picked out a fox piggy bank for $20.63. Both kids were given instructions on what to do and did so all while the employee was running in circles setting up small heaters in every corner because of how cold it was inside. After they were finished the employee had me fill out a card with our address for shipping and then rang me up. She initially told me it was going to be $7.00 for shipping, but then when I was presented with the bill the shipping was $17.00 plus $20.63 for the fox and an extra fee of $7.00 plus tax. I paid and we left. After waiting for 2.5 weeks with no news or package I had to call 3 days in a row to get a tracking number and that was after I had to email her pictures of both items because they didn’t know which order was mine. When we finally received them, the shipping total only came out to $8.85. Although my kids are very happy with their creations, the entire ordeal was a complete mess. I do not recommend anyone wasting their time or money here.
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October 2023 by Ari
My husband and I had such a wonderful time visiting this place that we went back for seconds! We adored the atmosphere, the people, as well as the pieces & creativity being celebrated. It felt like a family gathering and made our honeymoon that much more special. We created memories we will never forget and we look forward to having our pieces delivered soon. Thank you ♥️
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March 2023 by k s.
Selection was ok. Staff not helpful at all. Played ok music but very inappropriate for children that came in while we were painting. Several songs played had the F word and was not appropriate for the business. I have been to several ceramic shops and usually you get instructions. We received none we watched what others did so we could figure out where things were. Sounds like same employee based on prior reviews. I understand hard to find employees but having someone do nothing but sit around and not help is very detrimental to your business. She acted as if she was bothered to be there and at times we had no clue where she was.
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September 2022 by amber borchardt
My family and I had such a fun time at mountain monet, picking out what projects we were going to paint. The shop had so many ppl laughing and enjoying there time, the lady's that work there are so nice and friendly. Can't wait to take my family back.
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May 2022 by Megan Clemens
My friend and I went here to make Mother’s Day gifts a few weeks ago. We walked in and the lady didn’t greet us and didn’t interact with us at all, she just sat at the desk staring at her phone. We had picked out some cups that we wanted to paint and she came over and very rudely asked us if we were local and then told us how much it was going to be. We sat down to paint and got partially done and had to leave. Every time we have tried to go back it has been closed up to 4 hours before closing time even. It is now mother’s day and we still have not had the chance to finish them because of unreliable hours. Not to mention we have a 20 minute drive to get here and it’s closed with no reason. No post or sign on the door stating why they are closed before the posted hours online. That is very unprofessional.
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May 2022 by Stephanie Bodiford
Was in mountain Monte. Great atmosphere Cheyenne was very help and sweet. Will be going back again
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January 2022 by Jamie P.
We walked in today and no one else was in the store. The person working there did not acknowledge us and finally we approached her and asked how it all works. She mumbled a few words and basically did the very least possible to get us set up. There were 5 of us. I tried to be friendly and comment kindly on what she was working on and she was totally rude in her interaction with me and with our group. It's too bad that one person can have such a negative affect on a business and on an experience. If she would have been thoughtful in the slightest, we would have made the best of it but her attitude was horrible.
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December 2021 by Bernadette E.
Our 10 yr old son was in a wheelchair (broke his femur dirt biking.) We came here both days of our weekend trip. He goes hardcore at so many things but he was so happy to paint for three hours! We were so surprised. Our 16 year old loved it too! We didn't realize how crafty our kids were!
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October 2021 by Judaea Giselle Briseno
I loved the idea of this place when I went in with my family. We were planning to make jewelry there. They have a great variety of jewelry making and ceramics painting, but unfortunately the woman working there behind the counter made our experience terrible. She was very rude with any question we had. I don’t usually make bad reviews but this was probably the worst experience I’ve ever had at a local business. Before I went to this place my parents had gone a couple days before and said they had the same experience with that woman. Also their henna tattoos did not stay on. So it’s not just that the woman had a bad day she is just plane rude to her customers. This place has a lot of potential but I don’t recommend going to this place at all. Thumps down ??
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October 2021 by Marixa Magallon
My hubby and kids went into this shop and we were all very excited about this place because I knew we were going to be doing some shopping and spending a lot of money since we did have all our 6 children with us. I was very upset my the young lady at the front desk was rude to my Birthday girl an md myself. We traveled all the way from Boise to make her day special and little did we know that this young lady that worked at the front desk was going to ruined her entire weekend and not only did she ruined her day but the Henna Tattoo my husband and I got with her didn’t last 2 hours the henna was gone and had nothing on the next day. It had completely disappeared. I do not recommend this shop. It’s too bad because it definitely has potential. Terrible customer service ??
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July 2021 by Lindsey McCall
We went in for some henna tattoos and the girl was too busy beading her own bracelet to help. She turned us away. We came back 2 days later and again the same thing happened. As a business owner, it’s very sad to see such a lazy employee. Terrible service. Very disappointing for such a cute store. I encourage the shop owners to find someone else to work there.
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July 2021 by Sarah Lee
Beware this place is addictive! I lived in McCall for 6 years and drove by Mountain Monet nearly every day and always thought I would try it, but it took coming back as a visitor to actually go. I found that painting pottery was extremely zen and ended up visiting three days in a row for several hours (bringing more people with me each day). Staff was friendly and helpful. Prices were extremely good, and they ship if you aren't local or staying long enough for the pieces to be fired in the kiln. I'm thankful I didn't start going when I lived there or I would be broke (but with a house filled with pottery). The mosaics and fused glass looked fun, too! Highly recommended!!!
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November 2020 by Fellisa Snowden
Had an enjoyable experience with my daughter and grandchildren. Bought wonderful porcelains to take home and paint. Alex was super friendly with my grandchildren and made the experience of Henna and Glitter tattoos entertaining.
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March 2020 by Thom S
Super staff and a fun project on any day
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March 2020 by Taneka Gardner
So many options for crafts that you can do. My daughter and I had so much fun!
