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February 2025 by Ben Wiscombe
Before you consider paying this sham, please know they make it as difficult to cancel as possible. They bill annually and bill automatically. They provide very little value. Don’t waste your money. Don’t participate in the shake down. They are loosing relevance in a world where Google reviews has replaced them (which is free). Good luck getting a hold of them to cancel. They make it so you can only cancel with one specific person, whose schedule is unknown, who “will call you back”…..someday…after your billing renewed…for another year….I’m literally still waiting. I wish I could leave a review of the BBB with the BBB…but ironically, you can’t. 😂
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February 2025 by James Tanke
After being contacted about signing up I decided to change my mind about joining and wanted my application withdrawn and money refunded. I’ve emailed multiple times to different people and even tried their chat feature with no response. It was within the 7 days I wrote to withdraw but they won’t respond. Overall not impressed with this organization that preached business ethics and customer happiness but violates their own code. Will be actively not recommending them or their businesses to clients.
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February 2025 by Dean Jones
Sort of helpful but not, all I spoke to was a bot, there was no live person that came on the phone to answer any questions at all...kind of a letdown, "use the website" or "write a letter"..thanks Captain Obvious
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October 2024 by Susan Johnson
Idaho Pave and Seal was hired by us to pave our driveway. The owner Carl Cardin gave us a bid. His hired hand came and did the work which was unsatisfactory. Mr. Cardin came to look at the original job, and made his hired hand return and fix the job. It’s a mess and the rocks are showing thru. Maybe if Mr. Cardin had done the work it might have better. It’s terrible and won’t last.
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October 2024 by Will Butler
The BBB was the only company that refused to suspend my account during Covid. Now that I've downsized my business and have no employees, I feel it's not worth the monthly fee. I've called twice to cancel and they keep sending me to Lisa's voicemail. Day 2 and still no call back. If this is how they handle their clients, how do you think they would handle my business customer concerns?
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August 2024 by D. W. Leppard
Got acknowledgement from this bbb on 06/11/24 of complaint I filed. No word from anyone. So on 06/27/24 I emailed them that zero word from anyone in over two weeks. BBB actually stands for Big Business Bureau!
In response to "owner" dates you left out
06/11 8:06 am complaint submitted
06/11 you acknowledged complaint as "accepted & will forward" to business 1:52 pm
06/27 you sent e mail " that you had received your info submitted Thru Our Dispute Resolution Service, assigned a complaint # & sent to business." So, you sent it to an outside service (which you call yours) and this service then sends it back to you?
Wow! A 16 day delay in getting to business from YOUR original STATED submission to business date!
Jul 1, you acknowledge complaint response from business (less than 2 full business days) from 06/27 and give me 5 days to respond!? Yet the company got a 16 day grace / delay period to respond by you sending complaint in a circle and not assigning a complaint number for 16 days after you said it was ACCEPTED and going to business.!?
I responded on July 1 to close complaint with notation " customer dissatisfied."
Today, not until after review posted, July 9th, 8 days after my July 1 request, you acknowledged my request. It is what it is! Company blatantly got delays!
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April 2024 by Paul Dawson
Couldn't find it
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April 2024 by Nova Lee Farworn
Horrible Horrible Horrible organization. I have a stack of complaints filed with the Better Business Bureau including dates and times I spoke with an employee in Ashburn VA kinda odd given that was one of the locations someone tried accessing my now closed X formerly Twitter account.
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October 2023 by George Miller
Avoid this place at all costs. There is a guy there (Brandy Riddle) who takes bribes from multibillion dollar companies and prevents complaints from going through, claiming that the consumer had no resolution in mind, even when a complaint is valid according to the Better Business Bureau’s policies. This guy has been working with The Pokémon Company International in a scandal trying to hide evidence about the company’s characters Zekrom, Reshiram, White and Black Kyurem) looking like a disturbing group.
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July 2023 by Papa Jovan
No one got back to me what’s the point of this website if no one will listen to the problems from big company’s.
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June 2023 by Dalton Chochrane
I complained to them about a company and they immediately closed it as information only. I do not get a response from the BBB or the company. People around here are just pencil pushers who can’t do their jobs. The Better Business Bureau does not care about consumers.
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June 2023 by Sky Williams
I submitted a complaint against a company and it was getting taken care of until an employee tampered with my complaint and got it closed. This BBB will do its best to hide your complaint.
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April 2023 by Allie Flint
Very helpful staff really listen to the clients and do their best to help in anyway possible if your ever in any trouble that you feel helpless call
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April 2023 by Fitnzchick Fitnzchick
Great website.
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February 2023 by Landon B.
If companies actually care about their reputations, this site can be useful. If they don't, then it won't. One complaint I submitted, that had to do with a bad timing belt replacement job, that was more than a year out on my vehicle and subsequently wrecked a portion of my engine was not allowed to be posted because the business done with said shop was more than a year out. Bad deal. What about other pricey things, such as I dunno... solar panel installation? That policy only helps the wrong doers, not the consumers and isn't that what the BBB is supposed to be all about?
