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March 2024 by Lon Lair
Capell's customers service was the best I have ever seen, from Mikia at the front counter to Larry and all the staff! They actually did not have their own installer for carpet, but did you local installers that did an excellent job for them. They helped me pick out the carpet to match my room and told me the difference of the quality of there carpet. Then they stayed in tough trough the whole process via email, phone calls, and TWO days later showed up to make sure I was satisfied with the installers work. It was awesome! PLUS they guaranteed my carpet with a gift package that included, movie tickets, popcorn, and best of all spot cleaner for life of the carpet in case you spilled something on it. I live in Emmett and they treated me like the next door neighbors best friend. Very Impressive!! They ask me to post a few pictures as well which I have, but don't have any furniture back in the room yet.
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February 2024 by Alison La Field
Capell Flooring and Interiors did an amazing job on my new floors and carpet. The installers, Kenneth and Mike did a fantastic job. I am very happy with the products and workmanship. Thank you, Capell!Here is a before and after picture.
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February 2024 by Doreen Paul
From the moment I stepped into the store and talked to Larry I knew this was the place I needed.From detailed estimate to the completion everything ran smoothly.My son did some of the work that was in the estimate and bill was accurately adjusted.The fellow that laid the floor was excellent and worked along with my son cheerfully.All in all I would highly recommend Capell Flooring
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February 2024 by Brian Proehl
Everyone from the front desk to the installer was great to work with. The communication was on point for the entire process. Our floors look amazing. I always prefer to work with local small businesses.
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January 2024 by Katie Christensen
Highly Recommend! Customer service is outstanding. The quality workmanship and excellent customer service have kept us coming back. The last 6 years we have used Capell Flooring for our flooring throughout the entire house and we couldn’t be happier. We recently had an unexpected water leak behind the refrigerator and Capell was the second phone call I made. No hesitation. Thank you Capell Flooring.
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January 2024 by Jennifer Frendt
This is the second time Capell Flooring has fixed floors for us, due to water damage. The first was carpeting, and the second was completely all new hardwood floors through the entire house. We love working with this company. Great customer service and quality work!
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January 2024 by Jenn Ward
Pros: Very responsive with emails, texting, phone calls, and scheduled appointments. Everyone was professional and genuinely nice.Cons: On our installation day, there is no prep done by the installers. Meaning that they did not cover or recommend to us to cover any of our furniture or “tape off” the room they were working in. As they were sanding the stairs and floors the dust carried throughout my home, resulting in a GREAT AMOUNT of very fine dust all throughout my home…top to bottom was literally covered in the dust! It was a mess and It required many many hours of clean up. :/I was at work while the installation was in progress, so I did not discover the mess until it was too late, unfortunately.The installers were on time, nice and professional. However they did seemed rushed on our job, resulting in them having to come out to fix an area. Which they did in a timely manner.Overall, we are happy with the 800sqft of manufactured hardwood they installed. And have received many compliments on how beautiful the floors look.We would recommend them.** If there is any sanding on your project, I HIGHLY RECOMMEND covering all furniture, removing any art work/pictures from walls and generally covering anything up that can be covered to help with the dust. Taping off the room with plastic would help too.We learned the hard way….
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January 2024 by Savana Byrne
Love the customer service from this company. They're on top of whatever you may need. They even answered questions after hours, which was very unexpected! We had LVP installed in 2020 after water damage and the technician was really great and super friendly, and was okay with our dog being out. We had an issue recently (not from their work) and again, responded promptly and the next tech, and the salesman who were out were really friendly and explanatory. After the repair, someone stopped by with a gift basket, which my kiddos enjoyed. All around they were great to work with! Would highly recommend!
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January 2024 by Debra Pence
I would highly recommend Capell for all of your flooring needs. From choosing the flooring to answering my million questions, Capell staff was friendly, knowledgeable and patient. Special thanks to Meiken who guided me through the process.
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December 2023 by Marni Vincent
Capell's has been a fantastic experience. Our master bath had a plumbing leak so we had to do a full remodel. They worked tirelessly to complete the project timely and on budget. Justin was especially great.We've used them before too and would highly recommend them to anyone.
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December 2023 by Lori Lee
The customer service as well as the skilled service technicians with Capell are amazing and the best I’ve experienced here in the Treasure Valley. Justin and Mark both displayed excellent work ethics and the completed job surpassed my expectations. Thank you Capell!
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December 2023 by Madeline Riordan
When I finally decided to replace carpet and tile, Capell was ready to assist me. After I chose my laminate plank, the project was finished so quickly! My floors are beautiful and I am very pleased. The Capell staff were wonderful from start to finish. You might find a lower price out there, but you will be hard pressed to find the quality and service from Capell.
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December 2023 by ED Beurer
Had to have my rug re-stretched in my great room and master bedroom. Capellini Flooring folks did an outstanding job, from quoting the work to the final stretch. On time from quoting the work to getting the rug, which is a rarity in today’s world.I will always rely on Capellini to do my flooring and carpet needs. I see why they were voted number 1 in TV. Very professional and customer is number 1 in their eyes. Please try them, you will not be disappointed.
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November 2023 by Annabel Martinez
We were pleasantly surprised with how easy and affordable the floor installation process was in working with Capell Flooring. From the time we walked in to the showroom we were greeted by a friendly employee who got us scheduled for a quote. Within days we had a quote and scheduled an installation that worked with our schedule. The installer was fantastic! He did such a great job installing our high variance flooring. He was also able to create a seamless transition between our previously installed hallway laminate and the bedroom. We used a different company when having identical flooring installed in other parts of our home a couple of years. Capell’s quality of work was far superior and less costly. We will definitely be reaching out to Capell for future projects!
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October 2023 by Bob Hollenbeck (ParallaxView)
Thoroughly happy with my new laminate floors purchased and installed by Capell Flooring and Interiors. The process was so easy. With these type of projects you want good communication. I chose Capell for that and all it's five star reviews. And Larry provided this type of service. I picked out my flooring from the samples in their showroom. Larry showed up on time as promised for the measurements, and the full detailed estimate came shortly after. The product came in, in just a few days and Larry scheduled the installation. In my case remove living room carpet/hallway/bedroom egresses and kitchen linoleum and subfloor to be replace with laminate. Nickola and Vitali showed up on time as scheduled for the two day install. They were fast and efficient, worked a solid eight hours over two days. I was truly amazed at their work ethic and craftsmanship. From idea to enjoying my new floors took less than a month. I highly recommend at Capell Flooring and Interiors and staff. And also highly recommend the installation crew of Nickola and Vitali. I'm so please with the results. Five stars.
