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March 2025 by Sophie bradford
Joel was amazing and very informative and absolutely exceptional customer service! Will definitely direct anyone I know to him if they're looking for a vehicle!
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March 2025 by chloe linneman
Zero stars….. my sales person was Allisha and she was horrid ! I did the pre-approval through the app, I had an agent texting with me who said they added my trade in to my account and everything was set up. Well turns out the lady didn’t link it and I had walked around for hours only to find out my options were extremely limited. People were in and out while it took us almost 6 hours just to do the paperwork she was so slow. She was very passive aggressive and made the whole experience terrible. She kept treating me and my family like thieves…. I gave her the keys to my trade in and every time she got up she made a scene about making sure she had both sets in her hand, she wouldn’t allow us to get my stuff out of the trade in car until it was behind their gates, she was ridiculous. On top of all that I think there needs to be a limit on online shoppers.I fell in love with a vehicle and as I was sitting behind the wheel someone bought it online and it was no longer available. Online shoppers should not have priority and there should be some sort of approval prior. I feel I was robbed of a happy fun experience because allisha was trash.
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March 2025 by Brent Bowling
Everything was straightforward and professional. Everyone was very nice and helpful. I got the impression that they wanted to help me get the right car at the right price.
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March 2025 by Tracy Wenndt
I went to CarMax to sell my parents car on their behalf. I was anxious about the process. The staff were excellent and put me a ease. It was a smooth process.
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March 2025 by Sharon Smith
My transaction with Car Max was simple, fast & very impressive! The agent who helped me, Max Duran, was personable & efficient. He handled everything with professional skill while maintaining a friendly demeanor. I was surprised that the entire process only took an hour & was also grateful for the complimentary Lyft ride home. This was my first experience with Car Max but won't be my last.
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March 2025 by Jose Castro
Excellent customer service friendly personnel smooth and easy transaction
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March 2025 by Todd Elson
CarMax did a great job dealing with a vehicle that had an obscured problem. I was very pleased with their response, and my friends tell me that no other car company would have done so much.
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March 2025 by KURTIS TAYLOR
This is the best way to buy a car! Friendly, non-pushy staff and a great selection of cars. It was great that I could ship from other locations. It was easy to do all the paperwork and I got a great deal.
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February 2025 by Martin Popp
Great Experience with Carmax in Boise.
Associates were super polite and patient, and Mike the manager helped to resolve a critical issue with the car we wanted to buy. We ended up buying a different car from them, with good support by the team.
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February 2025 by Colby L.
3rd car bought from CarMax. Always helpful and never pushy. Thanks guys!
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February 2025 by Kent Johnson
I'd been to the Boise Carmax a few months ago with my son. Seemed like a fair and painless process. I went in to the Boise Carmax on Thursday to get an appraisal on my old pickup. The staff was super. Aliya made the process smooth and easy and I got a fair offer. My wife was needed for signatures to complete the process, so we came back Friday. We also brought our old Subaru for appraisal. Aron got us finished us through the truck process, then the Subaru, as well. Saturday, my wife decided she was interested in a Hyundai Tucson Nline on the Carmax lot. Off we went to Boise Carmax, third day in a row. Greeted by Max at the door, but he was off the hook, my wife saw Aron and recognized him. The test drive sold her on the Hyundai. I had other things to do and left her in Aron's care to appraise her 4Runner. So, back we went on Sunday to close the deal and ambush Max. He was great! I give the staff 5 stars! The processes seem a bit slow at times. But, consider all the legalities, etc. involved with vehicle sales and it's kinda to be expected. Carmax will be our first stop whenever we're selling or buying a vehicle! Thanks
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February 2025 by Ellie
I’ve bought 2 cars here since 2019 and never had a problem with them or the condition of the vehicles. Everything has been upfront and honest. Love this place.
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February 2025 by Amy Goodrich
I test drove one vehicle at this Carmax location, then scanned online for another of the same make/model with lower mileage and more specific features I wanted. Had it shipped (from a neighboring state), took it for an overnight test when it arrived, and had wrapped up a completed purchase about a week after I walked in the door for the first test drive. This process also involved a trade-in, for which the Carmax offer was several thousand above other trade-in offers (initially obtained online; the on-site inspection was quick and did not change the offer). All in all, I was able to purchase exactly the vehicle I was looking for, through a very smooth process with 0% of the usual aggravation baked into buying/selling/trading vehicles. I worked with a few representatives during this process; all were great and there were no handoff hangups.
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February 2025 by Wade Gill
Update: Elliot at this location was very helpful. I was able to be reimbursed for the repair due to his help.
However the Carmax support agent and Assurant are refusing to have a conversation with me about why the claim was initially denied when the terms and Maxcare website state it should have been covered. Assurant (warranty company) claims they reimbursed me as an exception. That means future customers will have their claims denied when they should have been approved. I have asked Carmax customer support about 10 times to tell me if the claim SHOULD have been covered based on the information in the terms and conditions and their Maxcare website. They refuse to answer my question and direct me to Assurant who says I am wrong and won't explain why and has stopped responding.
I purchased a Sorento from this dealership and purchased their Maxcare extended warranty. The rules on the maxcare website state that any aftermarket part installed prior to me purchasing the vehicle is covered. Last week they advised the warranty company not to cover the electrical/lighting issue caused by the tow brake module that was already installed when I bought the vehicle. I am now out $900 because they refuse to honor the warranty they sold me and that I am paying for every month.
I already filed a complaint with the Idaho Attorney Generals office and will continue to file complaints until this is resolved.
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February 2025 by Erin Barlund
My husband wanted to look at a particular car and test-drove it. It wasn't as responsive as he had hoped, so he asked if he could test- drive another car and the saleswoman stated, "Pick it carefully because you can only test drive two cars." We left without making a purchase.
