-
April 2024 by Zack Fishle
They raised their rates on me by $40 per month over the course of a year. I can't recommend doing long term business with this place when I can get a powered unit at the current rate elsewhere. I plan to move in the near future. I use the unit to store tools and materials for a business.Place seems clean enough and secure.
-
March 2024 by John Cameron
Stacy, district manager I met over at Records St. was the best , she guided me to the best site/size for my needs plus the correct amount of boxes and tape, etc. Major savings for me as I had to have two sites. And I was so limited on my time I was stressed.Then Nick, the manager of Records St took care of my tech needs. Can’t thank these folks enough.
-
February 2024 by Jessie Black
This is a pretty slick operation! So far I'm impressed compared to the other storage places.
-
February 2024 by This That
As some of the other reviews stated, I also experienced the outrageous increases in rent. They start you out with a “first month free” and a reasonable rate of $90 for a 10x20, then they start the rent hike within a few short months…$118, $147, $175, $218, $228, $245, $263…this rate increase was over a year and a half of time! NEVER late! When I complained about it, I was told “sorry, company policy…corporate!.” What a disgusting display of greed! We moved out!!! Upon our move out, we discovered mice infestation throughout our stuff and most of it smells like mice urine! Not to mention the water damage from the seeping in from the back wall! PLEASE, do yourself a huge financial and time favor and look elsewhere! Sidenote- I was told that they have yearly conventions where all they talk about and push is “raise the rent, raise the rent, raise the rent!” By the way, the 5 stars that you see on their website ad online is just a fake graphic!
-
February 2024 by Arielle and Kevin H
I have been storing with this company for a little over a year and it started at $150 and has since increased to $240 a month. For what? Greed. I imagine they will keep going up in price until they start losing more customers. Go anywhere else. Choose a smaller, family owned company not a giant company that will nickel and dime you while providing subpar customer service and limited access hours. Will be clearing my unit out within the next month to save over $100 a month.
-
December 2023 by Cathleen C.
Great so far. I found using the app to open the gate was a tiny bit confusing at first but once I figured it out it was a breeze and super convenient. The facility is spotless and signing up was easy as was changing my insurance coverage when I needed to. I got the 5 x 15 unit and it is actually a better size for the things I store (mostly same sized bins stacked up along one wall) and it saved me money too. I'm expecting that the introductory special rate will change after a few months but for now, it all works well for me. My stuff is easy to move so if the rate goes up too much I'll just find another better priced option. ;)
-
October 2023 by Buzz Brown
This place changed ownership and raised their rates three times in 1.5 yrs.
-
October 2023 by Schalena V.
The move in process and auto pay very easy BUT they raised my rent first after just 4 months then again after 9 months went from $165 to $209 and I didn't get notified this last time. Great place if you only plan to need the storage for 3 months. Frustrating seeing same size offered way less.
-
September 2023 by Joshuah Thomas
Front desk was extremely kind and exciting. pluss, there is a terminal to pay cash at this location
-
September 2023 by Nick Drzayich
My price more than doubled over a several month period. The only notification sent was a physical letter to my old mailing address. Your price will not stay the same - it will go up at least every 6-9 months.
-
August 2023 by Austin Tolpin
Absolutely fantastic experience with Tracy and Stacy at Public Storage! When we lost our storage key, they went above and beyond to assist us by providing a new lock without charging us anything! Their exceptional customer service and genuine care saved us from a major headache. We are immensely grateful for their prompt and efficient help. If you're in need of storage, look no further than this facility; Tracy and Stacy will ensure a seamless and stress-free experience. Highly recommended!
-
August 2023 by Susan Smith
Moving to a new area is always a stressful situation at best. After 40 yrs in one house trying to decide what to bring & how much would fit in a storage unit was somewhat daunting. The people at Public Storage bent over backwards to be helpful & facilitate a smooth move. They even accommodated an early move-in date when our schedule changed at the last minute. The units are clean, the doors slide up without effort & the locks are easy to use.
-
August 2023 by Mark Hilton
Quick and easy to rent a space and virtual help was awesome.
-
August 2023 by James N.
Do not fall for the $1 move in special! They will charge you a non-refundable admin fee, a lock fee, and insurance fee. And no matter what they tell you on the phone, you can't even remove the lock fee and use your own lock because of the way the units are built. You have to use their lock. I canceled 2 days after I rented the unit. Customer service is completely useless. Speaking to a manager is futile because they share the same apathy as the first-line representatives. I was on hold for over an hour before they finally agreed to refund me $1 (which, to date, I have not received). They kept the $30 "admin fee". I am currently in a fight to get back the $20 lock fee (for a lock I never even used) and I have to go to the actual property to get it because customer service washed their hands of the responsibility. And after all is said and done, their monthly costs are actually much higher than just using most other storage providers anyway. NEVER AGAIN. I would sooner donate all of my belongings than deal with this disaster of a company again.
-
July 2023 by Scott Newton
I just want to say Scotty the manager is one of the most incredible helpful managers I've ever known and I've used several storage units facilities. He's always with a smile. Always says hi and I have recommended many people to that facility. I give you five star Scotty. Thank you for caring
