-
January 2024 by Ann Lane-Romberger
Tina made the process go quickly and efficiently. Great job!
-
December 2023 by Zachary Ugarriza
GREEDY. UNETHICAL. ILLEGAL.I have been a long time, on time payment, clean, and kind customer for nearly 2 years. My rent has gone up 3 separate times with over a $100 increase. I have not been notified of any of the increases and when speaking with employees about the issues they offer “new customers” the same size unit I have for $160 a month. I am now paying $300. This is price gouging, it is completely unethical and illegal in the states of Idaho, Title 48; chapter 6 of the legislation. DO NOT use public storage if you want to be shown any shred of respect and common decency. This company will not help you with anything. They will not answer questions. They don’t care about their customers. They only just see $$$. I asked to be switched to a unit that is $160 a month and they refused to help me. I will be going with any one of their competitors as they will show me the respect and communication that any paying customer deserves.
-
October 2023 by Jack Dujanovic
Excellent experience. Both property manager (Ken) and customer service provided excellent service.
-
April 2023 by Katie Bowen
I love how you can open the gate via your phone and Bluetooth! I've had many storages throughout the valley. Public Storage is the only place that offers this out of all the places I've rented at.
-
March 2023 by Chris Dilecce
The only reason public storage on eagle road gets 2 stars is because of the cleanliness. That’s the only good.Now for the bad. Customer service is nonexistent. There are people who want to pay with cash these days. Since the on-site manager was never there, I tried to use the kiosk. That almost never worked. So I had to drive to another facility about 5 miles away just to pay. Speaking of that, the cost. Public storage just wants your money. During my rental, I noticed the same size unit going for cheaper so I asked for a rent deduction. Shot down multiple times. These people are nothing but money hungry. And lastly, moving out. Good luck getting ahold of someone. When I did after going through the horrible automated system on the phone, I finally was able to speak to someone. Lacked empathy, screaming kids in the background, thank you for your time, bye.In conclusion, I would not recommend this facility to anyone if customer service is a big deciding factor
-
October 2022 by Jennifer L
It's clean and priced fairly. My only complaint is that the door doesn't automatically open when you leave and you have to drive at a weird angle to get the app to work. Even then it doesn't always work and you have to get out of your vehicle to open the door, which is kinda annoying.
-
July 2022 by Anng Anng
I’ve been happy so far with public storage they’ve been very friendly and very affordable up until today I got a message that my rent went up from 200 to 300 dollars I’ve been renting for almost a year now and always pay on time this is the last time I will do business with public storage I understand a slight increase but this was uncalled for I’d recommend going else where
-
June 2022 by Stephanie Northouse
Very helpful! I needed to cancel my unit before moving in. The office was so nice and understanding. They refunded everything, cancelled recurring payments I had set up. Very easy to work with, when I need a unit again I will use this location.
-
May 2022 by PM Schneidau
Locked in after 9pm. The sign with hours is tiny and only unlit the big gate, not in the app nor posted at the keypad. Absurd. Terrifying predicament when I have a job and a family at home. Ridiculous.Today I got an email that my monthly rate is increasing from $150 to $207. Are you kidding me? A 38% increase just like that, huh? Greed. Greed. Greed. I’m taking all my stuff somewhere else.
-
April 2022 by Edward D.
Very helpful staff and quick response. Love the ability to remote access in. My unit was clean and ready for me.
-
April 2022 by Steven Esquivel
I spoke to Michael before I left home 900 miles away. People are just not inclined to give impeccable customer service these days, but Michael made everything right and I got into town and went where he was that day. My unit is great, your facility is immaculate. Thank You Michael for your thorough explanations and being so nice to my family as we are new to the area, and thank you for your recommendation of a great place for breakfast. We appreciate you and hope to encounter you soon, you are a real asset to your company!
-
March 2022 by Aaron Rachwitz
Their first-month discount really came in handy! The staff were very courteous and friendly. When we accidentally left our unit unlocked, they contacted us the next morning to let us know they locked it for us. Awesome service!
-
February 2022 by Ag S
I absolutely love Public storage!You REALLY get what you pay for.Michael is one of the most professional kind hearted, willing to find solutions type of guy, honestly he operates like he is an owner and don't see employee when I am there.(The owner should give that man a Raise, a bonus and pay for him and his wife to go on a vacation, if they haven't already.)Seriously every one was amazing but I would not be at public storage if not for Michael!Warren was also so very profesional and really has a good head on his Shoulders very knowledgeable and communicative.They have top notch customer service when you call in as well.I had many issues and as a well oiled machine they assisted me in getting into a unit.(With out Michael working with me with my situation, I would not have been able to have a place for my stuff and he made it happen that night! LIFE(stuff) SAVER, garbage truck was coming the next morning, he also showed me how to use the app, as I was in a wheel chair and it makes it seamless with this amazing app.)I dont see them as expensive but HIGH value and I am more than happy to pay more, because of the atmosphere and affiliation.I had an issue with getting set up online and needed a place to put my stuff that was on my dear friends front lawn, as where I'm now staying has no room for anything else.I had recently lost my wallet and didn't have an ID so I HAD to go online and do it as I know my ID#, so the online denied me like 4 times I called and they were very professional and I was like, ok this is a neat company, they suggested I go in person, so I hobbled over to the 10 mile store as when I looked for eagle location I couldnt find it, grateful though as I met Michael.He helped me when all I had was a digital card they don't take digital cards, but we figured it out, he helped me jump through hoops and we figured out what WAS possible, he genuinely cares and it shows.I didn't just get a storage unit I got a really good friend, and amazing affiliation with the whole team.I had an issue with my lock and Warren took care of it and communicated with me what had happened and everything was taken care of in a few minutes.I could go find a cheaper unit and maybe even bigger for less, honestly I look forward to staying with them for a long time as this is the type of company I WANT to have my money, affiliation, time and energy.Anyone who hires these amazing people is reflected so there character must be 5+ stars to attract these people that work for them.
-
February 2022 by Adrian Mascorro
Great price and clean units. They offer discount prices from their website which is awesome. The app is convenient with Bluetooth access to get in. Great customer service I highly recommend!
-
January 2022 by Christen Aspell
Amazing service I made a reservation online popped into the facility and was in and out in 15 minutes!
