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January 2024 by Stacie Tasker
Hannah is always such a pleasure to work with, she is very prompt and informative and patient with me. We have added and removed several vehicles on our policy over the years and she takes very good care of us. Tim Nelson team has taken care of us since moving to Idaho 13 years ago.
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January 2024 by Cathy Buffington
Before moving to Idaho, I looked for an agency that was near the area to which I was moving, and I found Tim Nelson. I started working with his office and corresponded mostly with Hannah, who helped walk me through the process and got me set up with my policies. Between Tim and Hannah, I always got the answers to my questions quickly and never felt like my questions were stupid or that I was bothering them. I recently went to the office for a review of my policies and finally met them both in person. I had a great conversation with Tim and appreciated his insight and honesty regarding the same. I have absolutely no hesitation in highly recommending his office for any insurance needs you may have.
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December 2023 by Kory Syverson
Having had big changes recently required new policies for several vehicles. Hannah was a delight to work with and provided professional service well above any expectations. I highly recommend Tim Nelson and his staff.
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December 2023 by Blake Hanni
Bessy Hart is very professional and always is on top of my insurance needs.
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November 2023 by Amanda Briscoe
Tim and his office are fantastic. I had a window claim. I submitted it on the app and safe light was at my work replacing it within a week. Fast and easy.
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November 2023 by Felicia Lisee
Faith was great - got us our quote and coverage and answered our questions all within an afternoon.
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October 2023 by Anthony Korell
I appreciated the friendly and knowledgeable customer service that I received from Bessy over the phone. She was very prompt in providing me with the information I needed and was eager to help me. She's a great asset to the team!
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October 2023 by Jenn Stellingwerf
Faith was professional and kind! She explained the options I had and answered my questions.
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September 2023 by Kevin Neilson
The entire staff is friendly, courteous and very helpful. Faith Dodd is awesome to work with. Her customer service skills are superb and always pleasant to work with!Just recently I had another excellent experience with this agency. Hannah Zavaletta was great help with assisting me while I was involved with the process of cancelling my flood insurance on my residence. She was friendly and very helpful while accomplishing this task in a timely manner. Thia agency always comes through for me!
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September 2023 by Jill Hopper
Bessy Hart was absolutely FANTASTIC! i have been with State Farm since I was 16 and going through a divorce so i am moving to a new place and needed a quote on my car and renters. She explained all of my options and just had the most positive and friendly voice. The quote was a bit of a sticker shock so I told her I would call my current agent just cuz I need to be a penny pincher and she didnt make me feel bad or anything. I called my rep mind you who I have been with for 35 years and yes fhey offered me about 30 bucks a month less but no empathy. When I said go ahead and cancel they didnt even try to keep me. So I called Bessy back and said..your sweet voice made the difference so you got my business..sign me up! Keep this one around!
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May 2023 by Gallup Custom Knives
One star as zero wouldn’t let me leave a review. I procured other insurance and notified them yet still received a bill for another two months. When I showed them text message screenshots of the date and time I told them to cancel my account they took off a portion, but not all. It’s been a year now and I just got off the phone with a collection service, who I was forced to give $164 to (half of what I ‘owed’) to make it go away and not damage my credit. If you value your money, or more importantly, honesty and integrity, do not do business with Tim and this Farmers office.
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July 2022 by Robert Larson
I'll have to say that Tim's office is awesome. Walked in and got a buddy's car insured in 15 minutes. They were really nice and laid back absolutely no pressure and took care of everything that needed done. Tim is born and bread idaho. I really like to find idahoans to give my business to especially since my own girls ha e to pay outrageous prices for a place to call home. Idahoans should get a 50 percent discount and peeps that have been here less than 25 years pay the premium. At least it's not California trying to get paid for 3 years after you leave the state. We are letting other people moving in raise cost and just hurts life-long idahoans from being able to live comfortably. I recommend Tim's office and staff for all your insurance needs they will take really good care of you even if you just walk in off the street
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April 2022 by Abdulrahaman Usman
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October 2021 by Shawna Daletski
I've been with Tim Nelson and his team for years. THEY NEVER DISAPPOINT! Always professional, friendly and on top of everything I throw at them!! Hannah is top notch and always extremely helpful! HIGHLY RECOMMEND! 5 STARS for the entire office!
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October 2021 by FictionalAlarm
There was a slight mix up with my policy. Hannah and the rest of the Farmers team were helpful and responsive to my concerns and resolved the issues almost immediately. It was a pleasure to work with them, (which isn't a phrase that many people would use when referring to insurance companies), and I would happily recommend them to others.
