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February 2024 by Madison M.
I normally have terrible experience at Home Depot as I am new to the area. This was the most delightful Home Depot experience I've ever had. We originally went for dog kennels. However, we stumbled upon a beautiful light and a gentleman named Doug who worked there was pleasant enough and kind enough to give us a quick lesson on how to install this light he was very knowledgeable. He was kind .funny and relatable. Please give Doug an amazing raise!!!!He really does deserve it not only that but every single employee was super kind and knowledgeable.
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June 2023 by Sally B.
I was reading another review about having a refrigerator delivered. Home Depot online was excellent, being able to text and not wait on hold is a great service they provide. The delivery service they use is horrible, no communication, having to wait on hold and no one answering so I eventually just hung up. I had to get the delivery time through the website text. When the refrigerator was delivered, they couldn't install the water line. Through text, a service call was made to install, which the delivery service cancelled without informing me. I would buy from Home Depot again but not their delivery service.
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May 2023 by Joshua L.
All the employees have been so helpful with the exception of one of the managers who I've gotten a nasty vibe from on a couple occasions. But the employees are so nice that it totally makes up for it and I will definitely be frequenting this store, especially since I'm furnishing my new business with tools and supplies.
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April 2023 by Erik W.
Helpful staff. Low prices. Usually have what I am looking for.
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March 2023 by Breauna F.
Sue was amazing helping us with cutting our blinds for our new house. She was very patient with us as we listed off the many windows we had since we are a new build! She was also extremely fast and equally as proficient. Thank you Sue!
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March 2022 by Brandon Williams
Good variety of plants, small and medium sized.
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February 2022 by Trevor M.
I will never be a customer of Home Depot again, Lows only from now on. I had a return and did not have the receipt. Without notice Home Depot changed its return policy on Feb 7th not allowing returns with out a receipt for store credit. I asked the manager if an exception could be made as i was not aware, did not receive an email notifying me of this policy change, and the item was purchased before the policy was in place. Further it is Feb 13, 6 days after the policy changed. He said no exception would be made and further went on to tell me the Veteran discount program was also massively cut (something like %10 on up to $400 per year), the manager was rolling his eyes when telling me this new veteran discount reduction as he know it was pathetic. Due to both of these factors and the difficulty it was I will now be giving Lows %100 of my business. On average I used to spend around $5,000 per year at Home Depot on house improvement projects, tools, and other items. They just lost a lot of business and the manager didn't seem to care.
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December 2021 by Karl F.
We bought a refrigerator on November 22 to be delivered December 9th. I decided to call (1-877-946-9843) the day before since we didn't get a call that day as promised. I talked to an individual and was on hold for almost an hour when I was disconnected. Next, I called the local Meridian store to explain the situation and was promised I would be called back, this never happened. At that point I called the other number again where I was eventually transferred to another individual where I called (1-833-452-2893) which is Appliance Delivery, there I finally was told the fridge would be delivered December 15th, 6 days after the initial delivery date. The fridge was delivered, it looked good, no visible damage and everything seemed to work, (Water, Ice maker, lights etc) The next morning there was a very loud rattling noise which I eventually found to from under the fridge. While checking this out I discovered the front wheels that support the fridge where loose, not supporting it. Then I called Whirlpool where I was again told I need to talk to Home Depot delivery which I did only to find out I have to wait until January 13th to have someone come out to look at the problem. Researching this I've discovered the fridge should lean to the back slightly which is the opposite of what it does. Overall a VERY disappointing experience with the whole purchase, next time I will be looking elsewhere for any appliance we may need.
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November 2021 by Sophia M.
I find everyone to be very helpful, especially in paint center. I was there yesterday and a woman and older gentleman were so knowledgeable. The women went over and above to help me out. I will always get my paint there now because of them.
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October 2021 by Ariel G.
I wanted to thank Roscoe that helped me at the S. Progress store in Meridian. I needed to pick out a different grout color for our kitchen project and Roscoe was very generous with his time in narrowing down the right color. He gave me good advice and answered all my questions. The project turned out looking exactly how I had hoped! It is very hard to find great customer service these days, so thanks again Roscoe for going above and beyond!!
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April 2021 by Katy F.
Called the store to see if it was open since most stores are closed on Easter. Steve from lumber answered the phone and was very passive aggressive and had horrible customer service.
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November 2020 by Kevin P.
The store where customer service is bad and getting worse all the time. If you actually find someone that knows anything about the specific item you need you're doing well, but then they they act like you are putting them out because they actually have to work. Pitiful!!! To add insult to injury... I actually saw and heard employees arguing amongst themselves about who's turn it was to bring carts in from the parking lot. If management thinks customers do not see all the bad customer service, they are completely WRONG!!! I will be going out of my way to NOT shop at that Meridian Home Depot.
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November 2020 by Darin U.
So, I went to pick up a cargo van the other day, you know, the one they advertise as "$19 for 75 minutes"? Well, good luck staying under the 75 minutes as your time starts when you're still in the building, prior to walking to the back of the parking lot, having the attendant start the car, check the gas level, show you where to fill it up with gas, etc. So, after wasting my first 10 minutes with all of that, I get back to Home Depot with 10 minutes to spare. Awesome! Until I got back into the rental drop off area and there was a line. I politely told the worker that I wanted to make sure my time didn't go over since the vehicle was parked, not being used, etc. His response? "Your time ends when I check you back in". What a sweetheart! The van did end up getting the job done, just factor in 20-30 extra minutes of messing with the Home Depot associates into the 75. Nice little scam they have going on over there...
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October 2020 by Elaina M.
Ordering online & curbside pick up is awesome, esp 4 a mom with sleeping kids in the car! Thanks 4 making home improvement easy, convenient & offering the best prices in town. I'll be back!
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May 2020 by Brian B.
They need a no star category! This was probably the most unfriendly experience at a home depot, I have ever experienced. I went to the tool rental and found the person indifferent to my needs, did not explain the process for renting equipment, did not explain the operation of the equipment rented, I had to ask. I was chastised for my parking location, when I responded and said you had not explained any part of the process muchless the loading process, how would one know. Thankfully, I made it work. No change on the return just indifferent and unfriendly. I will not be back to this store in the future.