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February 2024 by Carole P.
Brad communcated well, installation of our SPC plank flooring was great, but we should have been warned (1) our baseboards would be removed & reinstalled & would require repainting, and (2) there would be EXCESSIVE dust (we expected dust, just not excessive - A THICK layer was deposited everywhere in our great room. If warned we'd have covered everything. Also there were two full boxes (about 50 sq ft) of flooring that weren't used, plus other pieces...ordering extra for 'waste' is good, but that much waste expected on a 290 sq ft space is overkill and we had to eat the cost and will never use those extra boxes. Great product; need a 'warning' handout; over-estimating waste.
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October 2023 by Jacqueline Solis
Had someone come out to give us a quote, and it all went downhill from there. They didn’t arrive at their first scheduled appointment, and when he did arrive the next day, we never heard back from him. He measured all the rooms then he left. He said he would email us a quote but it’s been 2 months now and we still don’t have a quote. Do not recommend!
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September 2023 by Kristin F.
Careful when working with this company. They came out to measure my space for a quote and their worker stole from my home. When I contacted the office to let them know they said a manager would contact me immediately. After 2 follow up calls, no manager would talk to me. They don't care that they have someone stealing from clients homes.
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September 2023 by Lori Dunlap
I have remodeled seven houses and Great floors is one of the best experiences I've ever had remodeling!Morgan Schmidt is awesome!! He is so smart and on top of details and if there is a problem he owns it and takes care of it immediately.The installler Tony is an incredibly talented artisan. I would trust him with anything he says he can do and know it will be done perfectly.Morgan and Tony are an incredible team with quality results that will last a lifetime.Steve the manager is also very professional and on top of any issues that come up and ready to find solution that works for everyone.I cant say enough good things about the Great Floors Burlington Team! I highly recommend them.
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August 2023 by Jennifer Ah You
After around 2 years of working with them we still have things that remain unfixed with our cabinets and floors. We really liked them and had high hopes.
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August 2023 by Andrea M.
We are thrilled with our new flooring! The local staff was so awesome and patient in helping us pick out choices we love! Please extend our sincere gratitude to the installer Luis and his team. Their work exhibited exceptional craftsmanship, and they also did an excellent job with the clean-up. We couldn't be happier.
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August 2023 by Tamara B.
I worked with Brad and he is so accommodating. He showed me tons of options and was able to help me find something to fit my budget. I would definitely recommend him and the store.
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July 2023 by Rachel R.
We live out of state and had a terrible tenant who destroyed our floors in our rental home in Meridian. Tyler was so helpful over the phone. He worked with me on pricing and helped me get what I needed as quickly as possible and also updated me and stayed in contact through the whole process. Tyler made this very stressful situation much easier on me and I will for sure remember him the next time I need any flooring. I also recommend Great Floors and Tyler to anyone who needs flooring!
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May 2023 by Kam B.
We recently decided to replace the carpet in our house and visited GreatFloors in Meridian. Patty Stanbrough was our salesperson - she is very personable, has been with GreatFloors a long time, and possesses great product knowledge. GreatFloors had a great selection, and I was able to get samples, which I ordered through Patty and arrived within 3 days. I requested samples 2 or 3 times and had at least 14 different colors and 3 different weaves/styles. I emailed Patty with questions several times and she replied quickly with answers - she was also super patient. I decided on a Karastan carpet and pad. Patty took care of scheduling a move of our furniture and the carpet install. (Packing up your house for carpet is indeed like moving house again (which Patty 'warned' me)). I received the installation date I requested, the pricing and quality were excellent, the movers Patty arranged were terrific (Big Boy Moving) - they were conscientious, polite and careful. The four man install team was also amazing -- they were polite, very detailed and worked fast and seamlessly together. The same movers came back in the afternoon and once again carefully put everything back in place. The movers and the installers all arrived within the time window I was given. I am thrilled with my carpet and the service I received from GreatFloors.
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April 2023 by D H.
Called Great Floors to get a bid on some work in a bathroom. Rob, their salesman, contacted me a short time later and arranged to meet the following day. Rob was on time to our appointment and quickly gathered the measurements needed for a bid. I had the bid within 48 hours of my initial call. Very professional and efficient.
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April 2023 by C R
My contractor referred us to great floors. We needed 1k sq ft of carpet, 1k sq ft of hardwood, quartz countertops throughout, and 500 sq ft of tile for my mothers new home. She found the exact patterns/colors/materials she wanted and that is the only reason we are buying from them. After explaining why we were at the store with contractor in tow, per the direct advice of a different “Great” Floors project coordinator, J. Jones promptly told us that “everybody has a contractor, knows the owner, wants a discount, there is the door, and we should leave.” Only because Tyler treated us well and the selection, will we buy from them. If you are looking for customer service, kindness, or professionalism, avoid “Great” Floors like the COVID. At least Nampa Floors did not try to run us out of their store.
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March 2023 by Andrea Stokoe
Huge thank you to JJ at Great Floors Nampa for helping us replace our entire second floor carpet due to water damage. It was a big job but JJ made the process extremely easy and smooth from start to finish. Karen helped us select a great carpet. JJ got us on the schedule quickly and coordinated movers that were timely and exceptional in moving the upstairs furniture both out and back in for carpet removal/installation. Marco and his installation team worked long and hard to complete the job in one day (instead of two) to let us get back to normal sooner than expected. I highly recommend this team!
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March 2023 by whitney mcadams
I had a carpet instal booked with Home Depot but ended up switching to great floors (even though it was $1,500 more) because they told me they could get carpet in 2 weeks earlier than Home Depot and their installers are much better. My carpet that they said was in stock ended up not actually being in stock and so my instal was 2 weeks later than my Home Depot date. When installers came, I discovered they also do insulations for Home Depot. I had some issues with the install and I was charged for some things that didn’t actually happen…then some areas that looked bad. I tried calling my sales guy and had a hard time getting things done. I talked to at least 2 different managers and kept getting my situation passed around. I had to make about 15 calls over the course of 5 months to get movement. Here we are a year later and they still haven’t completely fixed the issues because who ever I call says they will get back to me and they never do. Unfortunately Not a great experience at all.
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March 2023 by Ted King
If you want the BEST service and fair pricing, talk to David Bobbitt! He's been integral in two bath remodeling projects and we cannot say enough good about his service.
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February 2023 by Christina Scofield
We came in right before they closed. Logan walked right up to us and showed us around. She's was so helpful and checked on us while we were looking at floors options. She was great with lots of experience. We had a great we experience there because of her.