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March 2025 by xYTryh4rd
Bad costumer service
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November 2024 by Sarahnicole2471
It's hard coming here and the people they hire don't even speak English. Disappointing. I recommend another phone company this is ridiculous
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November 2024 by Donna Bender
Never went there
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June 2024 by Robert Fleming
The Absolute best at knowledge and customer service. "JULIE" Aka manager, was fantastic at helping me with my cellphone issue. I recommend this store over all others in the Boise area.
( Me, Idaho local for 45 years)
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June 2024 by Chaw Wee
Horrible employees. I will never be back
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April 2024 by Blake Cody
Great service excellent price
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March 2024 by Nicholas A
Go see Collin he will definitely point you in the right direction !!!
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November 2023 by Reformed Media
2 Things!1. Their automated greeting says all associates are busy and to leave a message to get a callback. I called the number twice and left a voicemail with a callback number. Never received a call.2. My wife was totally taken advantage of. She paid good money for a new Samsung phone. Then the "Manager" proceeded to upsell her on accessories at a ridiculous amount (double the price) compared to online sources. $50 for a charging block?? Really??? Also, there was an upsell on a Case and liquid glass for almost $100!!! This is highway robbery. She was also told that a foldable (leather-type) case wasn't available. I understand that it may not be available at your store, but that was misleading, because they are available, but on other online sources.We will be returning the Case (the original package was not given to my wife. Instead, the Manager disposed of it) and the Charging Block due to PRICE GOUGING.I'm in IT and tech support and I feel my wife was taken advantage of. I DO NOT appreciate this level of service, because it was dishonest and very deceiving. We've been doing business with PCS for YEARS and we would have expected better treatment.I suggest you re-evaluate your staff and train them to treat customers a little better.Your policy says 14-day returns on accessories, so we will see you soon and expect you to make it right.
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October 2023 by Jacki Simcox
I enjoyed my experience at this location yesterday greatly! The two girls Evelyn and I believe the owners name is Tiffany were very outgoing and down to earth , helpful, and considerate! I needed a phone bad and I didn't have much to work with but they maid sure that I left with my phone working and with a few extra dollars left!? enjoyed both of your personalities and kindness thank you! (OH and to add in the system had a problem today and told me I had to pay my bill I called and Tiffany answered and fixed it within seconds so amazing!? ? )
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September 2023 by Danielle Clausen (Dani)
A very friendly gentleman was working alone he had so many customers and kept checking on all of us. He was very fast and helpful as well. I wish I could remember his name.
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March 2023 by Imagine Losing
The service with metro is always complete trash. Metro is only good for messaging and calling. Not gaming or videos or anything that has to do with data. keep in mind I also have a new 5g phone and live in the heart of Boise.
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February 2023 by Kevin Bowers
Veronica was so amazing allowing me her time and excellent customer service to find the right plan that I would be able to afford and would work for my needs. Irene was just as helpful with her hospitality and great knowledge being able to help with my ACP needs. I definitely be recommending to friends and family to join the Metro by T-Mobile family.
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December 2022 by Kristina Wright
The best customer service I have ever had they helped me way more than required Irene and Veronica went above and beyond for me. Thank you from the bottom of my heart.
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December 2022 by Chuck Hersey
They lie. I was told 30 days for return policy by the "Manager".When I went to exchange the phone four days later, Veronica told me she is new and didn't know. I have filed a complaint with the FCC. I would highly recommend not using any MetroPCs store here in the Treasure Valley as they are all run by the same team. Inept. Deceitful and incredibly unhelpful.
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July 2022 by Ashley Starkey
All I'm going to say IS don't ever judge a BOOK BUY ITS COVER!!!
