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January 2024 by Lee H.
If I could give zero stars I would. We have been with these guys for now over a year, and they keep consistently raising the rent 40-50.00 every few months now...when we call them out, they say too bad we can do whatever we want. Their customer service is awful.... I caution anyone who is considering renting with this location, they are crooks. We need to move our things. It is so discouraging.
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November 2023 by Michael Patience
Tracy is awesome. She is friendly, personable, knowledgeable, and thurough. She called just moments after I set up the rental online to let me know some of the specifics of this location, such as this being a tech location, which means you'll need a smart phone for the app that controls your entrance to the facility, and your specific unit. Everything was clean, and it felt safe & secure here.
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November 2023 by Mike Seidl
Grounds are good.Received notice of a 33% increase after 6 mths.They agreed to keep it at the initial rate for another 90 days.Based on other reviews, it looks like its standard procedure to increase rents after 6 mths.I'm guessing that they do this due to the hassle of moving,.An increase due to inflation - No ProblemA 33% increase because they think they "have you". No bueno.
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September 2023 by Kyle Anderson
Had a great experience yesterday at Public Storage. Ashley provided phenomenal customer service and made the experience seamless. Go get your storage needs from her!
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August 2023 by Rayne Bales
I recently had a great experience with the customer service from Ashley. From the moment I called to inquire about their services, the representative was friendly, knowledgeable, and eager to help. They patiently answered all my questions and provided me with all the necessary information I needed to make an informed decision. When I visited their facility, the staff (Ashley) was equally as accommodating and professional. They guided me through the process, showed me different unit options, and made sure I felt comfortable with my choice. Overall, the customer service provided by Ashley exceeded my expectations, and I would highly recommend them to anyone in need of storage solutions.
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August 2023 by Robert York
The app was an easy download and the staff there was amazing Trish she helped me with the start up of my new unit there she is very knowledgeable about the app and everything there with the automated system that they have
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August 2023 by Lisa Geller
I really appreciate Trish for helping me with the automated system and getting the app set up. It made it much easier for me and Trish does a really good job helping others learn what to do with the systems.
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July 2023 by Christina Potts
I chose this location due to proximity. When I set up my account, the employee kept pushing the rental insurance. I expressed I didn’t need it because I already have renters insurance that covers the storage unit. She insisted. I obliged. Ultimately, it added an unnecessary task to have it removed. I mention this because, to me, this demonstrated a pushy salesman agenda than the best interest of the client.Then I was unable to access my unit. I lucked out and arrived 15 minutes before the office closed. For some reason, my access was restricted to business hours only. This is a 24 hour facility. If I was 15 minutes later, the person that was transporting my belongings would’ve been stuck with everything until the next day.The reason I felt inclined to share my experience—-The initial rate was $108. Six months later, I received a notice of increase to $141. That’s a 30.5% increase! Before I called to inquire about the considerable increase, I checked the rates for new clients. It was the same rate I was offered when I signed up. I also looked at other nearby businesses.Their initial explanation was market rates. I told them I looked around and that was not what I observed.Then it was the increased cost to maintain the grounds.If the increase is due to market rate or operating costs, shouldn’t advertised amounts increase as well?Lured in based on special, then a huge increase. Most people would rather pay the price because it’s a hassle and costs money and takes effort to pack up and move your stuff. Shady business practices and no regard for existing clients.If you need a storage unit for less than 6 months, it’s not bad. If you’re planning to store for long term, look somewhere else.
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June 2023 by Grace Connell
Hello, I had the pleasure of working with Trish for our business account and I have to say that she is amazing! Thank you for all your effort in helping with our account, for your positive attitude and customer service. She made the process smooth and easy even when the system was being a little difficult she made it happen. Thank you Trish!!
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June 2023 by Mike Kauspedas
Easy access and friendly staff. With a discount the pricing isn't bad. Access is through an app using your phone and has worked flawlessly for me. I am concerned if there's a power outage or the app goes down. There is no key backup that I can see. But it's a good convenient spot to put the stuff you should probably get rid of because you ran out of room in your house :p
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May 2023 by Kat Johnson
Three words. Tracy is AWESOME! She went above and beyond to help us get a situation ironed out with the unit that is being rented. She was extremely friendly, professional, and an absolute pleasure to work with. If there are promotion possibilities, seriously consider getting her promoted because she is awesome!
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May 2023 by Ella Berry
Me and my mom just rented out a storage unit here and on top of loving the facility the customer service was great. When we got there, there was only 10 minutes tell closing but Tracy stayed overtime to help us get settled. 10/10 experience.
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April 2023 by Madeline H.
Trish is amazingly helpful and kind! Made everything about my move out so easy.. I highly recommend this facility for its close proximity, cleanliness, and the staff! It's a little bit more expensive, but overall was very very worth it in the long run.
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March 2023 by Sabrina Busby
Trish has been so helpful in our process to use the storage facilities! We moved from several states a way and she made it super easy! Definitely recommend!
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March 2023 by N. Tollefson
Thanks, Trish for all your help! Smooth and easy process. The communication, and questions we had before signing up. Super friendly staff.
